Smart Energy Water

The path to building digital customer experiences has been challenging and slow. But 2020 changed everything. The pandemic ignited a wave of innovation, leading to a historic surge in the adoption of digital technologies. Read about the story of a leading utility as they embraced AI-powered CX platform, revolutionizing how customers manage energy. With Digital CX Platform, utility was able to: - Drive Digital Self Service for Millions of Energy Customers - Hassle Free Billing and Payments through seamless integration of payment gateways and flexible payment arrangements - Track the Usage and Consumption Data - Proactive notification and alerts for regular reminders Download the case study and lean more - https://lnkd.in/gdfHTUAa #DigitalTransformation #AI #CustomerExperience #Innovation #UtilityExcellence #TechRevolution #FutureReady

What an electrifying week of innovation, learning, and networking! ? ? Utility leaders experienced SEW Platforms at the SAP for Utilities Conference 2024, where thought-provoking sessions, engaging workshops, and meaningful conversations took center stage in Miami's pleasant climate. ? Thank you for joining us as we recharged the CORE of utilities and elevated their digital transformation journey! ? ASUG - Americas' SAP Users' Group Deepak Garg Harish Raju Paridhi Gupta Erin Christy Brad Adamske Clint Marsh, MBA peter d. vickery Peter Hunt Brandi Hurst Jonathan Coons Ruari Monahan Sarah Fregeau Soto Manmohan Mohta Paul Rice Duncan Satterlee Michael O'Donnell #SEWXFactor #DigitalTransformation #InnovativeTech #NetworkingEvent #IndustryLeaders

As we gear up for the 2024 WE3 Summit, we’re excited to share our latest blog, "From Vision to Action: People + AI at the 2024 Mega Energy and Water Event of the Year, WE3 Summit.“ This blog delves into the critical global challenges we face—like climate change and environmental degradation—and explores how the synergy of People + AI is driving us toward a sustainable future. From this blog: ? Understand the urgency of addressing climate change and the transformative role technology plays. ? Get a sneak peek into key themes at this year’s WE3 Summit: Net Zero targets, energy efficiency, eMobility, and more. ? Learn how utilities are integrating digital investments with sustainability goals to create real impact. Read it Now - https://lnkd.in/gN9ib3Yt The WE3 Summit #WE3Summit #Sustainability #ClimateChange #NetZero #AI #DigitalTransformation #Utilities #Energy #Water

Happening Today at SAP for Utilities! Transforming Customer Experiences with AI: Lessons from Southwest Gas ?? September 11, 2024 ? 1:15 PM - 1:55 PM ET ??Room: Splash 9 In today’s digital world, personalized customer engagement isn’t just a goal—it’s a necessity. Join us as Southwest Gas shares their inspiring journey of adopting the Digital CX platform, SAP Self Service Accelerator by SEW (SSA), and see how they’re redefining customer experience with AI-powered innovation! ?? Key Insights You Can’t Miss: - Discover how Southwest Gas recognized the need for change and successfully rolled out their digital transformation. - Learn how integrating customer touchpoints with workforce operations is driving transparency and efficiency. - Explore cutting-edge features like real-time communication, omnichannel interaction, and a 360-degree view of customers. - Witness the results: boosted customer satisfaction, reduced operational costs, and seamless service delivery. Meet us at 2024 SAP for Utilities: https://lnkd.in/gcvbjm5h Deepak Garg Brad Adamske Raied Stanley #DigitalTransformation #AIInnovation #CustomerExperience #SouthwestGas #FutureReady

Out with Outages!? In with Innovation From severe weather disruptions to on-ground maintenance, electric and water outages are inevitable. That's why finding the right technology to overcome these challenges and providing real-time updates to customers is crucial. Our Smart Outage Management is here, powered by SmartCX and SmartWX. With features like: Interactive Outage Map for real-time updates Single-Click Outage Reporting with multichannel communication AI-Powered Alerts and Notifications Storm Management Capabilities 24/7 Customer Service & Assistance We're here to ensure reliability and build trust, even in the toughest times. Explore Now: https://lnkd.in/gtQY2bpi #Outage #CX #WX #Storm #Management #Protection #Customers #Information #Connected #Digital # Transformation?

?? Happening This Thursday at 9:00 AM Pacific Time! Join us for an insightful episode of WE3 SmartTalk featuring Paul Lau, CEO and General Manager of SMUD, and Deepak Garg, CEO and Founder of Smart Energy Water. They’ll explore the transformative impact of driving efficiency and fostering community engagement via AI/ML technologies and discuss how SMUD’s innovative approach is contributing to a healthier environment. Discover how SMUD utilises cutting-edge technology to empower consumers with better energy control. By providing tools to manage energy usage, SMUD drives efficiency and fosters a stronger connection between the community and their energy consumption. “The Intersection of AI, Technology, and Community Engagement at SMUD” Thursday, Sept. 12?at 9:00-9:30 AM Pacific Time https://lnkd.in/gVkYQJWs Don’t miss this opportunity to learn about the future of energy and its role in creating a sustainable world! #we3summit #we3smarttalk #sew #community #energy #water

??Navigating the Grid of Tomorrow: Challenges and Impacts for Utility Companies ?? September 10, 2024 ? 3:15 PM - 3:45 PM ET ?? Sparkle West, Fountainbleau Miami Beach Join us for an exciting panel where industry experts dive into the evolving energy transition and what it means for utility companies! As the grid becomes more complex, utilities are facing new challenges that require innovative solutions. Our panelists will explore how companies can rethink their operations, integrate cutting-edge technologies, and ensure reliability and sustainability in this dynamic landscape. Hear from the Panelists- Harish Raju, Chief Product Solution Officer, Smart Energy Water Jennifer Baldwin, PMP, Industry Executive Advisor, Utilities SAP Daniela Haldy-Sellmann , Global VP and Head of Energy, Utilities SAP Don't miss out on insights from our partner ecosystem—this is the future of energy! Link: https://lnkd.in/gShAkV6Y Who's joining us? ??♀???♂? #EnergyTransition #UtilityInnovation #GridOfTomorrow

Just like a sturdy hull helps a ship weather the storm, Connected Platforms enable utilities to manage aging IT systems, predict demand, engage customers in real-time, and empower field teams with real-time asset management. Connected experiences benefit both customers and utilities by: - Smoothing operations and minimizing downtime - Enabling real-time utility bill payments - Improving energy efficiency goals - Enhancing accurate data collection - Optimizing the entire service chain - Boosting field service reliability ?? Read our latest blog to discover how utilities are transforming from crumbling pipes to connected platforms, renewing aging water infrastructure and paving the way for a connected future. https://lnkd.in/gyNfBxV6 #Connected #Utilities #Platforms #Ecosystem #Infrastructure # Automation #Technology #AI #ML #Digital #Transformation?

We are off to a great start and we’re here in lovely Miami! Join us at the ASUG - Americas' SAP Users' Group SAP for Utilities Conference! Drop by Booth #113 showcasing cutting-edge AI + Digital Platforms to transform utility operations. From September 9–11, 2024, stop by and explore how People + AI can shape the future of your utility. Learn from success stories like DTE Energy and Southwest Gas Corporation Gas. Discover platforms that optimize customer experience, streamline utility operations, and more! www.SEW.ai Deepak Garg Paridhi Gupta Brad Adamske Harish Raju Clint Marsh, MBA peter d. vickery Peter Hunt Brandi Hurst Jonathan Coons Ruari Monahan Sarah Fregeau Soto Manmohan Mohta Paul Rice Duncan Satterlee #SAPUtilities #CustomerExperience #Innovation

Happy #WorldEVDay, EVeryone! ?? Let's charge ahead together, powering a cleaner, greener future with the magic of People+AI! ????? #ElectricRevolution #eMobility #EnergyTransformation