SMG - Service Management Group

Your employees have the answers—but are you listening? ???? Don’t be part of the many companies that collect employee feedback but don’t act on it. When employees feel unheard, engagement drops, turnover rises, and growth stalls. This blog explores how the Voice of the Employee (VoE) can turn everyday feedback into real change. Check it out: https://hubs.li/Q03c7L1t0 #EmployeeAppreciation #WorkplaceWins #EXMatters #Leadership

Is your online store prepared for the next generation of shoppers? ????? Creating a mobile-ready experience is key to getting seamless sales and customer satisfaction. It’s not just about the layout but delivering an effortless and intuitive shopping experience that makes your customers feel seen and understood. Visit https://hubs.ly/Q03bG2hy0 and learn how to boost your online CX today. #CX #MobileShopping #GenZ #Markets #Innovation #CustomerExperience (Source: https://hubs.ly/Q03bG23v0)

Discounts may grab attention, but are they a sustainable way to build lasting loyalty? Brands can build lasting customer relationships WITHOUT relying on temporary solutions. ????? Download our whitepaper to discover five powerful strategies for driving loyalty through exceptional experiences, personalization, and emotional connections. ?? Learn more: https://hubs.li/Q03bG0220 #CustomerLoyalty #BrandPositioning #CX #Retention #MarketResearch

Empowering your team is more than a nice-to-have—it’s a game-changer. When employees are trusted to make decisions, encouraged to share ideas, and supported with the right resources, they become unstoppable. ?? The result is happier employees delivering better customer experiences and a business ready for long-term success. ? Ready to see how empowerment can drive growth? Explore the strategies here: https://hubs.li/Q03c6cXt0 #EmployeeEngagement #EmployeeExperience #EX #Insights

When employees feel empowered, they don’t just show up—they innovate, connect, and transform the experiences they deliver. By fostering a culture of trust, encouraging feedback, and equipping teams with the right tools, you’re investing in more than just morale. You’re building stronger customer relationships while inspiring loyalty and driving sustainable business growth. ?? Learn how empowering your employees can elevate your experience management strategy. Read the full blog now: https://hubs.li/Q03btbb-0 #CustomerExperience #CX #Strategy #Insights

Your voice is powerful—whether you're praising great service or highlighting areas for improvement, your feedback matters! In today's world, sharing your thoughts can help shape the experiences of others. ????? #CustomerFeedback #CX #Reviews

What does it take to set the standard for customer experience in the grocery industry? ???? Northgate Market knows that exceptional service is the key to earning customer loyalty. By partnering with SMG, they're empowering employees and consistently delivering experiences that keep customers coming back. Watch the full video to see how they: ?? Achieved an 86% highly satisfied customer OSAT score ?? Improved service drivers by an average of 9.25 points year-over-year ?? Drove a 1.7x year-over-year increase in customer likelihood to return ?? https://hubs.li/Q039W0600 #CustomerExperience #CaseStudy #Success #CustomerSatisfaction #Collaboration

Brighter days bring lighter moods, more energy, and fresh opportunities to optimise employee experience. Why not make the most of it? ???? Whether it's adding flowers in the breakroom, taking outdoor breaks, or wrapping up the day with a little extra sunlight, small changes can spark big boosts in well-being and overall productivity. #EmployeeExperience #WellBeing #DaylightSavings #EX

Is your workplace really supporting women? ?????? It’s time to stop guessing and start acting. Creating a strong employee experience for women isn’t just a “nice-to-have”, it’s about creating culture, opportunity, and action that support women. Empowering women in the workplace leads to stronger teams, better innovation, and higher business performance. Check out these key strategies that will not only empower your female employees but also drive your company’s growth and success ?? #EmployeeExperience #DiversityAndInclusion #Leadership #HR #WomensHistoryMonth

When people thrive, the workplace comes alive! ?? That’s why employee experience (EX) matters. When employees are given room to grow, EVERYONE wins. #WomensHistoryMonth #WomenInLeadership #Innovation #Inclusion #EmployeeExperience