SMG - Service Management Group

What if the key to your business’s success has been sitting right in front of you this entire time? ???? Your employees aren’t just there to work, they have ideas, insights, and perspectives that could take your company exactly where it needs to go. But too often, their voices get lost in the shuffle and it’s time to change that. Our blog breaks down how to truly listen to your team—and turn their feedback into real impact. https://hubs.li/Q03cGvhw0 #Leadership #Employee #EX #Teamwork #CompanyCulture #VoE #EmployeeAppreciation

Great customer experiences start from within. When employees feel heard and supported, they’re more engaged, and that engagement translates directly into better service for your customers. At SMG, we help brands connect EX and CX—because when your employees thrive, so does your business. ???? Find out more at https://hubs.li/Q03cgDHL0 #EmployeeExperience #CustomerExperience #Leadership #Feedback

Struggling to turn interest into action? A great product isn’t enough, your customer journey needs to work just as hard. ?? From first impressions to repeat purchases, every touchpoint shapes how customers perceive your brand. Our latest blog breaks down how to optimize each stage of the customer journey to drive engagement, conversions, and loyalty. Find out more: https://lnkd.in/dyhrsvNJ #CX #CustomerJourney #CXStrategy #CustomerLoyalty #BrandLoyalty #CustomerSatisfaction

We had a great time visiting McDonald's UK, catching up with their team, and presenting them with their CXcellence Best-in-Class Client Award! ? Their commitment to leveraging insights and fostering cross-functional collaboration continues to set a high standard for customer and employee experience. We’re proud to be part of their journey and celebrate this well-deserved achievement! ? A big thank you to the McDonald's UK team for their partnership and the SMG team members who collaborate with them daily to turn insights into action. ? ?? Pictured: The McDonald's UK team with SMG's Jeremy Michael, SVP, Global Accounts. ? Rishi Raja Becca Barnett CCXP Andrew Bayley Abby Wells Kayleigh Morris Tom Blanchard Andy Morgan Steve S. Alan Williams Jamie-Lee Brand Francesca Springhall #CXcellence #BestInClass #CustomerExperience #EmployeeExperience #McDonaldsUK #SMGInsights

SMG and Bulbshare have joined forces to connect customer and employee experiences like never before. ??? While SMG powers experience management with in-depth data and analytics, Bulbshare’s always-on insight communities bring real voices into the conversation. Together, we turn feedback into action. Find out more about our exciting partnership here: https://hubs.li/Q03dfgG00 #CX #EX #ConsumerInsights #Partnership #Teamwork #MarketResearch

The best customer experiences don’t happen by accident. ???? From first impressions to lifelong loyalty, every touchpoint matters. It’s all about turning browsers into buyers and buyers into brand advocates. Check out our blog where we dive into understanding how to navigate each phase of the journey can set your brand apart and lead to stronger relationships. ?? Read more: https://hubs.ly/Q03dgZ_G0 #CX #CustomerJourney #CXStrategy #CustomerLoyalty #BrandLoyalty #CustomerSatisfaction

Are you in on The Experience Exchange? Well, now’s your chance to tap into all things experience management, straight from the experts at SMG! ?? Subscribe now to: ?? Get exclusive tips, trends, and industry insights ?? Stay ahead with product updates ?? Gain actionable takeaways to elevate your strategy Sign up here: https://hubs.li/Q03d6pNC0 #Exclusive #Newsletter #Leadership #CX #EX

Excited to be heading to #Shoptalk 2025! ??????? We're looking forward to connecting with some of the brightest minds shaping the future of retail. See you in Vegas, Rich Givone! ?? Book a one-on-one call: https://hubs.li/Q03d6hfX0 #Retail #Innovation #Ecommerce #Future #Leadership

A great brand experience leaves a lasting memory! Maybe it’s that personal touch, a super smooth website, or getting help right when you need it. We all have that one thing that keeps us coming back. ?? #CX #BrandExperience #Community #BrandTrust #Reviews