Service Drive Live

Invest in your own personal development as a Technician; that's how you get ahead, and get promoted. Expecting promotions simply because is not the best course of action, says Richard Mueller from this past Sunday's Service Drive Live Want to join in this coming weekend? Reach out for free access. Get Better. Get Real. Get on SDL

Watch Out Wednesday...from Service Drive Live!!! Oxymoron - Unapplied Labor with Carry Overs Do you have unapplied time in your shop but still have carry overs? Do you have wait times of days or even weeks to get in to your store but still dread the moment unapplied "hits" the doc? Are customer upset because repairs take too long and your techs still draw unapplied? That's the topic this week on #SDL as we dig into some of the reasons, and solutions to unapplied labor while still rolling cars through the door. Get in on this show, Sunday morning at 7:00am CST - what are you doing then? Spend the hour learning and sharing best practices. Spend it with the Service Drive Live #20Group - DM Joe Chambers for a link. Get Better. Get Real. Get on SDL.

Time in Trade is not an appropriate metric with which to give promotions; that's what Russell Wickham says. Do you agree? Let us know in the comments. Get Better. Get Real. Get on SDL

Never compromise your moral center to gain an advantage in leadership. That's the message that Mike Baldwin gave us during Service Drive Live on Sunday. Every Sunday, 7 am CST, a group of Fixed Operations Professionals get together to share stories, ideas, and most importantly, actionable intel to move the needle in the Service Department. Reach out if you want to join in. Get Better. Get Real. Get on SDL.

Today's Service Drive Live topic talked about what Technicians and Shop Foreman need to learn to truly lead. Darren Boates raised his hand and dropped the nugget in the video below. Thank you to everyone who made it this morning, and we look forward to seeing you all again, next Sunday at 7 am CST. Get Better. Get Real. Get on SDL.

Watchout Wednesday...from Service Drive Live Express Tech to Apprentice Tech to Flat Rate Tech to ???? What's next for techs? This week on Sunday, March 23rd, we are going to be talking about techs that make the jump into leadership roles. What does it take for a tech to become a Shop Foreman? What about a Service Manager? Even a General Manager? Joshua Taylor is taking the lead and guest hosting the show for a travelling Joe Chambers. Really looking forward to the #SDLNation jumping in to assist. Roger Gutierrez and Zach Pirkl - are you listening? If you're a leader in a shop or dealership and you came from the tech ranks, get on this call. You won't regret a minute of it - DM Joe Chambersfor a link. Get Better. Get Real. Get on #SDL.

Culmination of Process Join Service Drive Live this Sunday, March 16th as we wrap up an #SDL Certified Process - Comebacks. We take our time, listening to techs, advisors, managers and trainers, as well as GM’s and vendors. We’ve taken thwir input and just about wrapped up a process that not dealership can do without. Get on this call and have a say in a document that will be available to anyone in the #SDLNation. We value you, your time and your contribution. Looking forward to it? Right Joshua Taylor? DM Joe Chambers for the link. Get better. Get real. Get on #SDL.

Watchout Wednesday…from Service Drive Live !!! Awesome outing last night with members of the #SDLNation and Chameleon Limited in a very successful Happy Hour! Can’t thank Jim Bernasek enough for his partnership in this event and even more so, for his friendship. Great time had by all!!! DM Joe Chambers for a link to this week’s #SDL and if you want information on Time AI or Warranty AI, two of Chameleon Limited great products, reach out to Josh Paul.

Create a Process!!! Join us this Sunday as we wrap up the interactive joint efforts of the #SDLNation , creating a viable, actionable and specific Comeback process for service departments. For the techs, advisors, managers and customers, the process needs to be created, written, explained and followed. All parties will benefit. But it also has to be real. A process needs to work in the real world, with real people and real accountability. That sort of thing takes effort, consistency and grit. Get on this show as we finish building the first of our #SDL Certified Processes. Sunday, March 9th at 7:00am CST. DM Joe Chambers for the link and be a part of the solution. Get better. Get Real. Get on #SDL.

Watch Out Wednesday…from Service Drive Live!!! Let’s go! We are resuming our interactive Comeback Process creation this weekend on #SDL. A community, making a process that works in real life dealerships…you need to get in on it and help out! Also, don’t forget the #SDL and Chameleon Limited Happy Hpur on March 11th outside of Chicago! DM Joe Chambers, Josh Paul or the man himself Jim Bernasek for info!!