ServBeyond Solutions LLC

We had a fantastic day at the ServiceNow Federal Forum! The ServBeyond booth was buzzing with energy as we connected with industry leaders, built new relationships with potential partners, explored innovative solutions, and had some truly insightful conversations. A huge thank you to everyone who stopped by to chat with our team—we loved sharing how we’re helping drive transformation with ServiceNow. With over a 100 attendees stopping by, our demos were a major highlight! We were thrilled to showcase the customer focused digital services we have created and share how we are helping drive smarter, more efficient operations using AI and ML based solutions. A big shoutout to our incredible team for their hard work in making this event a success! From engaging discussions and amazing demonstrations to seamless execution, your dedication and expertise made all the difference. Check out some highlights from the event in the photos below! We look forward to continuing the conversations and building on yesterday’s momentum. Until next time! #ServBeyond #NowFedForum #ServiceNow #FedForum #CustomerExperience #DigitalServices #DigitalTransformation #Teamwork

The 2025 ServiceNow Federal Forum is here! The ServBeyond Team is excited to share our company's offerings and innovations with all who will be attending today. ServBeyond team members will be at Booth 21 from 7:00 a.m. - 5:30 p.m. ready to showcase our ServiceNow capabilities, with a focus on customer experience, AI/ML, and sentiment analysis. We also have some fun giveaways for everyone who stops by! ServBeyond's President, Manu Bakshi, along with Bobby Wood, Director of Capture, and Scott Brzezinski, Director of Business Development, will be present on the conference floor. They look forward to connecting with our partners and clients! #ServBeyond #ServiceNow #FedForum #CustomerExperience #DigitalServices

ServBeyond Solutions is thrilled to announce our participation in the 2025 ServiceNow Federal Forum! On February 12th, we will join other government partners and agencies to showcase the latest advancements in efficient operations. This year’s program will place a special emphasis on Artificial Intelligence. We are excited to have a booth at the event where we will present our innovations in this area. Our team has been diligently preparing demonstrations of innovations designed to enhance customer experience and streamline workflows for our clients. Our mission is to deliver digital services that yield high-quality outcomes, and we look forward to sharing these innovations and discussing how you can benefit from ServBeyond’s capabilities! We hope to see you there! #servbeyond #servicenow #fedforum #customerexperience #digitalservices

Happy New Year from the ServBeyond team! As the year ends, we reflect upon our accomplishments. This year has been filled with growth as we’ve added new clients and invaluable team members. We want to express our gratitude to our team, partners, and clients. You drive our work, and we look forward to our continuing collaboration. New Year is also a time to think ahead and set resolutions. In 2025, we recommit to providing a superior customer experience by Serving Beyond expectations. Here’s to a successful new year! #ServBeyond #HappyHolidays #NewYears #Resolutions #Gratitude #CustomerExperience #DigitalServices

On Friday, December 13th, the ServBeyond Team and our partners had a wonderful time at our annual holiday party at Cured in Columbia, Maryland. As a remote company, this event gives us the opportunity to meet in person and celebrate our accomplishments from the past year. It was a night full of laughter, connection, and memories. The event featured beautiful music from a live jazz band and a festive photo booth. The highlight of the night was celebrating our 2024 Infinity Award winners: Rhiannon Hill, Saad Javed, and Sameer Rawal. We’re excited to share some photos from the event with you! ?? The holiday party helps to remind our team of the bonds we share and the community we create through our collaboration. It also motivates us to recommit to our goals for the upcoming year. We wish you and your loved ones a cozy, restful, and joyful holiday season! From our family to yours, Happy Holidays!?? #ServBeyond #HappyHolidays #NewYears #HolidayParty #Gratitude #CustomerExperience #DigitalServices

The ServBeyond team would like to thank everybody who attended CMS Industry Day, especially those who stopped to talk with our team or watched our virtual presentation. For those of you who were unable to attend, you can visit our virtual booth here: https://buff.ly/4fg7OHI We are also proud to share our event panel, Customer Experience Modernization, with you! It is now available on our YouTube channel at the link below: https://buff.ly/4gDEtYE If you have any comments or questions, feel free to contact us at [email protected]. #ServBeyond #CMSIndustryDay #CMS #CustomerExperience #DigitalServices

CMS Industry Day has arrived! After months of preparation, the ServBeyond team is elated to finally attend and participate. Our virtual booth will be available from 9:00 am - 1:00 pm today. You can visit it here: https://buff.ly/4fg7OHI. The booth features two demos created by our Innovation Team. The first focuses on omnichannel appointment management, and the second on sentiment analysis. They both showcase our capabilities and commitment to our customers. Our pre-recorded panel, "Customer Experience Modernization," will play on the site’s "Agenda" tab from 12:45 - 1:00 pm. This session will also be available on demand for 30 days following the event. For those not attending, the video will be available with the premiere of our YouTube channel early next year. ServBeyond's President, Manu Bakshi, and Scott Brzezinski, Director of Business Development, will attend Industry Day in person and look forward to connecting with our clients and partners. The ServBeyond team wishes everyone an insightful Industry Day! #ServBeyond #CMSIndustryDay #CMS #CustomerExperience #DigitalServices

ServBeyond Solutions is looking ahead to CMS Industry Day! Our panel presentation, Customer Experience Modernization, premieres when we launch our YouTube channel early next year. We are excited to present our final two guest contributors, including our moderator, Karen Shields. Karen Shields is the CEO and Owner of K Shields Health Tech Consulting, LLC. She spent 30 years supporting the health and technology industry. Karen is a strategic thought leader with an extensive background in federal health programs and consulting. Her expertise spans across various critical areas, including Medicaid and ACA policy operations, leadership in large-scale federal health initiatives, and strategic planning. Ron Graham has 40+ years of experience in the design, development, implementation, operations, and maintenance of complex business application systems for federal government and private sector organizations. During his 30-year tenure at CMS, Ron supported leadership in implementing major IT systems initiatives, including several Medicare systems’ modernization and enhancement efforts. If you're attending CMS Industry Day, don’t miss this panel presentation at 12:45 pm. #ServBeyond #CMSIndustryDay #CMS #CustomerExperience #DigitalServices

ServBeyond Solutions is excited to present our CMS Industry Day Panel: Customer Experience Modernization. It premieres with the launch of our YouTube channel early next year. Our first two guest speakers have been instrumental in providing an unparalleled user experience for ServBeyond’s government clients. Together, they have positioned ServBeyond to become a leader in the customer service sector. Manu Bakshi is the President and CEO of ServBeyond Solutions, LLC. With over 15 years of experience leading successful enterprise programs for Fortune 500 clients, Manu founded his own company in 2010. His mission is to serve public sector customers by exceeding their expectations and transforming their user experiences. Rhiannon Hill is a program manager at ServBeyond Solutions, bringing over 17 years of leadership and service delivery experience. She specializes in enhancing customer experience within the Federal Healthcare sector. Rhiannon has improved customer support by implementing process automation and integrating technology effectively. We look forward to sharing our panel and final two panelists soon. #ServBeyond #CMSIndustryDay #CMS #CustomerExperience #AI #DigitalServices

The ServBeyond team had the exciting opportunity to attend the AWS re:Invent 2024 conference in Las Vegas this past week! We had a great time exploring innovations and possibilities for supporting government clients using groundbreaking technologies and AWS. We especially enjoyed how each demonstration and presentation seamlessly integrated digital services with customer experience, one of our main commitments for 2025. The ServBeyond team is already looking forward to the next AWS re:Invent. We can't wait to implement what we've learned and continue our journey of exploring new technologies and staying ahead of the latest AWS innovations! #AWS #CloudComputing #Innovation #DigitalTransformation #ServBeyond #CustomerExperience #DigitalServices #AI #MachineLearning