Sendbird

Las Vegas next week: Where the odds of winning a Louis Vuitton Keepall are significantly better at our booth than anywhere else on the Strip. Stop by to see AI agents that impress even the most skeptical users, and walk away with either new insights or... designer luggage. Both are excellent souvenirs. Learn more at the link in the comments! #shoptalk25 #shoptalk

We presented Sendbird’s AI Agent platform for customer service and the theme of A2A economy (agent-to-agent) to Korea this week. Dozens of top media in the country published our story. We are so excited about the potential of AI to turbocharge human productivity by 100x. It’s been two decades since I first programmed my neural networks and evolutionary algorithms. Now the world is ready to harness AI and the leverage it provides. Eager to see such technology changing the trajectory of humankind! #aiagent #omnipresentAI #artificialintelligence #sendbird #customerservice #a2aeconomy #agenteconomy

You know that feeling when a customer problem solves itself? We didn't either. But we've found the next best thing: Sendbird's AI Agent for SMS. Your customers already text. They already expect answers. Now you have the intelligence to deliver them—without the complexity. Watch as the Action Book feature turns AI instructions from "computer science dissertation" to "things humans actually say." #agenticai #ai #customersupport

Behind every good AI agent, there's a strong knowledgebase. AI agents can handle those common questions without taking up human time, so your CS reps can spend that effort handling more strategic tasks. Shailesh Nalawadi, VP of Product, is back to drop some knowledge(base). #aiagents #agenticai #customerservice

The world’s most successful companies don’t just “use” AI. They architect it. A good AI strategy isn’t about adding automation—it’s about precision. It’s the difference between an AI that deflects tickets and one that understands, resolves, and elevates every interaction. Here’s how to build an AI strategy that doesn't just work—they win. ?? Read more: https://lnkd.in/gvytCnkQ #AI #CustomerExperience #DigitalTransformation #AiAgents #AIStrategy

Funny thing about AI chatbots: They've reduced customer wait times by 87% across retail. Yet customer satisfaction scores haven't budged. The missing piece isn't in the conversation. It's in the resolution. Businesses seeing real business impact have AI agents who don't just chat—they act. They process returns instantly based on loyalty status, proactively reach out when delivery patterns suggest a problem, and maintain perfect context as customers move between channels. The result? 2x higher conversion rates. 96% satisfaction scores. Check out the link in the comments to learn more. #AI #agenticai #customerservice

Your "omnichannel strategy" is probably just a multi-channel headache. There's a difference between being everywhere and being coherent everywhere. Omnipresent AI doesn't just show up—it remembers. One continuous conversation across channels, because your customers don't divide their frustration into neat little platform-specific buckets. The math is refreshingly simple: - Fewer tickets = happier customers - Less repetition = lower costs - Continuous journeys = better conversions Read more at the link in the comments! #agenticai #omnipresentai #ai

Ecommerce changed the moment AI gained agency. Suddenly, the abandoned cart becomes the recovered sale. The forgotten conversation resumes after three weeks. The voice command understands what you actually meant. Six elegant ways AI agents are turning "I'll think about it" into "I'll take it": #agenticai #ai #businessoperations

Heading to Shoptalk? Level up your customer experience with Sendbird's AI Agent! Book a meeting at our booth and enter to win a Louis Vuitton Keepall. Book that meeting, and we'll keep your Louis Vuitton warm for you:?https://lnkd.in/gz2hMmqM

F1 isn’t the easiest place to have a conversation with all of the vrooming and cheering, but we were glad to grab some time to chat with Jonas Caruana of Jane App!