The world’s most successful companies don’t just “use” AI. They architect it. A good AI strategy isn’t about adding automation—it’s about precision. It’s the difference between an AI that deflects tickets and one that understands, resolves, and elevates every interaction. Here’s how to build an AI strategy that doesn't just work—they win. ?? Read more: https://lnkd.in/gvytCnkQ #AI #CustomerExperience #DigitalTransformation #AiAgents #AIStrategy
Sendbird
软件开发
San Mateo,California 31,703 位关注者
The omnichannel AI agent platform for delightful customer service.
关于我们
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
- 网站
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https://sendbird.com
Sendbird的外部链接
- 所属行业
- 软件开发
- 规模
- 201-500 人
- 总部
- San Mateo,California
- 类型
- 私人持股
- 创立
- 2013
- 领域
- AI agent、AI customer service、AI agent platform、SMS AI agent、Chat API、Chat SDK、Business Messaging、Communication Solutions、Customer Support Solutions、Communication Platform as a Service、Conversational AI、Cloud communication、Real-time Communication和Email AI agent
地点
Sendbird员工
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Shailesh Nalawadi
Building the AI workforce of tomorrow
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Abbas Haider Ali
SVP @ GitHub ($2B+ ARR) leading post-sales incl. Customer Success, Professional Services, Support, Renewals, Strategy, and CS Engineering orgs |…
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WeiHong Chua
Building the AI workforce of tomorrow
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Vishal Kapoor
Building the AI workforce of tomorrow
动态
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Funny thing about AI chatbots: They've reduced customer wait times by 87% across retail. Yet customer satisfaction scores haven't budged. The missing piece isn't in the conversation. It's in the resolution. Businesses seeing real business impact have AI agents who don't just chat—they act. They process returns instantly based on loyalty status, proactively reach out when delivery patterns suggest a problem, and maintain perfect context as customers move between channels. The result? 2x higher conversion rates. 96% satisfaction scores. Check out the link in the comments to learn more. #AI #agenticai #customerservice
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Your "omnichannel strategy" is probably just a multi-channel headache. There's a difference between being everywhere and being coherent everywhere. Omnipresent AI doesn't just show up—it remembers. One continuous conversation across channels, because your customers don't divide their frustration into neat little platform-specific buckets. The math is refreshingly simple: - Fewer tickets = happier customers - Less repetition = lower costs - Continuous journeys = better conversions Read more at the link in the comments! #agenticai #omnipresentai #ai
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Ecommerce changed the moment AI gained agency. Suddenly, the abandoned cart becomes the recovered sale. The forgotten conversation resumes after three weeks. The voice command understands what you actually meant. Six elegant ways AI agents are turning "I'll think about it" into "I'll take it": #agenticai #ai #businessoperations
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Heading to Shoptalk? Level up your customer experience with Sendbird's AI Agent! Book a meeting at our booth and enter to win a Louis Vuitton Keepall. Book that meeting, and we'll keep your Louis Vuitton warm for you:?https://lnkd.in/gz2hMmqM
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F1 isn’t the easiest place to have a conversation with all of the vrooming and cheering, but we were glad to grab some time to chat with Jonas Caruana of Jane App!
My favorite part about hosting events at Sendbird? Hands down, it's connecting with our amazing customers. Last October, we had the pleasure of hosting some of those customers trackside at the Formula 1 US Grand Prix in Austin. One guest in particular stole the show. Maybe it's the accent, maybe it's the fact that he flew all the way from Vancouver, BC, or maybe we're just biased ??♀? Meet Jonas Caruana, Director of Product at Jane App, a leading practice management solution for health and wellness practitioners. Our Head of Product, Shailesh Nalawadi, managed to catch this avid Formula 1 fan between races for a quick chat where Jonas revealed to us the secret sauce behind Jane App's success: building trust with their partners and customers. Sendbird is honored to have been chosen as a trusted partner by Jane App, and it doesn't hurt that we were able to continue to build that trust over an epic event like Formula 1 ??? ?? Here's to many more years of building delightful customer experiences together! #Sendbird #JaneApp #CustomerExperience #CX
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There are two types of companies: those integrating AI agents strategically, and those about to be disrupted by the first group. At ProductSchool's ProductCon, our own Sang Ha Park joined leaders from IBM and BT to dissect the gap between AI hype and implementation reality. https://lnkd.in/dreZm_4Q #productcon #agenticai #AI
#ProductCon London’25 | Partnering with AI Agents to Build Stronger Teams and Smarter Products
https://www.youtube.com/
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The most elegant tech solutions never introduce themselves. Like how AI works best when it respects the Zendesk you've configured, the Salesforce you've customized, and the knowledge bases your team has carefully cultivated over years. That's why our AI agent integrates seamlessly with Zendesk, Salesforce, and more – without disrupting your workflow. Go ahead, get started:?https://lnkd.in/gyPcpqfm #AI #agenticAI #AIagents
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What did all of the best AI implementations of 2024 have in common? What we've observed: - Simple designs outperform complex architectures - Automation handles scale, humans master nuance - Excellence happens at the intersection Others are still debating AI vs human intelligence. You know better. Shailesh Nalawadi, our Head of Product, with some thoughts about the best practices to emerge from 2024: #AIagents #AI #artificialintelligence
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The future of customer relationships isn't about having more conversations. It's about having better ones. AI agents don't just scale your support—they personalize every interaction, anticipate needs, and show up exactly when customers need you. It's fascinating what happens to churn rates when your customers never feel like you aren't paying attention to them, right? Our CEO, John S. Kim explains: #CustomerExperience #AIinBusiness #CustomerSuccess