Sendbird

Behind every good AI agent, there's a strong knowledgebase. AI agents can handle those common questions without taking up human time, so your CS reps can spend that effort handling more strategic tasks. Shailesh Nalawadi, VP of Product, is back to drop some knowledge(base). #aiagents #agenticai #customerservice

The world’s most successful companies don’t just “use” AI. They architect it. A good AI strategy isn’t about adding automation—it’s about precision. It’s the difference between an AI that deflects tickets and one that understands, resolves, and elevates every interaction. Here’s how to build an AI strategy that doesn't just work—they win. ?? Read more: https://lnkd.in/gvytCnkQ #AI #CustomerExperience #DigitalTransformation #AiAgents #AIStrategy

Funny thing about AI chatbots: They've reduced customer wait times by 87% across retail. Yet customer satisfaction scores haven't budged. The missing piece isn't in the conversation. It's in the resolution. Businesses seeing real business impact have AI agents who don't just chat—they act. They process returns instantly based on loyalty status, proactively reach out when delivery patterns suggest a problem, and maintain perfect context as customers move between channels. The result? 2x higher conversion rates. 96% satisfaction scores. Check out the link in the comments to learn more. #AI #agenticai #customerservice

Your "omnichannel strategy" is probably just a multi-channel headache. There's a difference between being everywhere and being coherent everywhere. Omnipresent AI doesn't just show up—it remembers. One continuous conversation across channels, because your customers don't divide their frustration into neat little platform-specific buckets. The math is refreshingly simple: - Fewer tickets = happier customers - Less repetition = lower costs - Continuous journeys = better conversions Read more at the link in the comments! #agenticai #omnipresentai #ai

Ecommerce changed the moment AI gained agency. Suddenly, the abandoned cart becomes the recovered sale. The forgotten conversation resumes after three weeks. The voice command understands what you actually meant. Six elegant ways AI agents are turning "I'll think about it" into "I'll take it": #agenticai #ai #businessoperations

Heading to Shoptalk? Level up your customer experience with Sendbird's AI Agent! Book a meeting at our booth and enter to win a Louis Vuitton Keepall. Book that meeting, and we'll keep your Louis Vuitton warm for you:?https://lnkd.in/gz2hMmqM

F1 isn’t the easiest place to have a conversation with all of the vrooming and cheering, but we were glad to grab some time to chat with Jonas Caruana of Jane App!

There are two types of companies: those integrating AI agents strategically, and those about to be disrupted by the first group. At ProductSchool's ProductCon, our own Sang Ha Park joined leaders from IBM and BT to dissect the gap between AI hype and implementation reality. https://lnkd.in/dreZm_4Q #productcon #agenticai #AI

The most elegant tech solutions never introduce themselves. Like how AI works best when it respects the Zendesk you've configured, the Salesforce you've customized, and the knowledge bases your team has carefully cultivated over years. That's why our AI agent integrates seamlessly with Zendesk, Salesforce, and more – without disrupting your workflow. Go ahead, get started:?https://lnkd.in/gyPcpqfm #AI #agenticAI #AIagents

What did all of the best AI implementations of 2024 have in common? What we've observed: - Simple designs outperform complex architectures - Automation handles scale, humans master nuance - Excellence happens at the intersection Others are still debating AI vs human intelligence. You know better. Shailesh Nalawadi, our Head of Product, with some thoughts about the best practices to emerge from 2024: #AIagents #AI #artificialintelligence