Hark

Hark is heading to Gladly Connect Live 2025 Join us in Nashville from March 5-7 as Fran Brzyski connects with 350+ CX leaders to explore the future of AI-powered customer service. Looking forward to insightful conversations and game-changing innovations in CX! Will we see you there? #Hark #GladlyConnect #CXInnovation #AIinCX #CustomerExperience

Voice of Customer (VoC) data is a game-changer for improving customer satisfaction and loyalty. By addressing issues proactively, personalizing interactions, and building trust, you can create a stronger CX strategy. Here are five impactful ways VoC data can drive success for your brand: https://buff.ly/4k9wO7c #Hark #CustomerExperience #VoC #CXStrategy

Redefining customer support — one stat at a time ?? Road Runner Scooters recently partnered with us to supercharge their customer experience, and the results speak for themselves: ? 39% improvement in resolution time ? 22% decrease in touches per ticket ? 20% increase in one-touch resolution ? 25% improvement in reopen rate With Hark’s Connected Guided Communications (CGC) solution, Road Runner streamlined processes, reduced friction, and delivered faster, smarter support. Ready to see how CGC can transform your CX metrics? Read the full story: https://buff.ly/46t0kgq #CXReimagined #Automation #CGC #CustomerExperience #Hark

Dinner and a show?? Yes please! ??????? We love hosting with our partners Brij and showcasing some of our amazing shared customers!! ??

Customers don't want to wait on hold or pause their day to chat on the phone. They want to share their experiences in a way that feels natural to them. Branch Furniture, a fast-growing NYC startup, got it and they partnered with Hark. The payoff? ? Faster resolutions ? Happier agents ? Deeper insights into what customers really think and feel about their products Keisha Celene Bartrem, Branch’s Director of Customer Service, nailed it when she said: "It’s been enlightening to see and hear so much more from our customers, and the Hark team is so much fun to work with. We can’t wait to see what more they continue to provide for us!"

Unpacking CX Innovations with Elizabeth Robillard at eTail? in the latest Hark Report! Learn about the evolving trends in customer experience management and how top brands are enhancing trust and loyalty in today's competitive market. Read the full insights here:?https://lnkd.in/dTEbyN5A #CXJourney #CustomerExperience #Hark

Thank you to all the amazing leaders that were featured in the Hark Report... here's a fun 2024 Wrapped video featuring our awesome guests! Cheers to 2025, and many more CX tips and tricks! ? Subscribe in the comments below! Featuring: Danie Feld Luana Perez Mandy Scott Michael Bair Aniesha J Leeor Cohen Elizabeth Robillard

Welcome to the team, Mike Stoller!

Happy Holidays to all! ??? As we celebrate this festive season, we're filled with gratitude for our wonderful community. May your holidays be merry, your hearts be light, and your new year bright with promise and joy. Here's to sharing warmth, love, and happiness with those you hold dear. Happy Holidays from all of us at Hark! #MerryChristmas #HolidayCheer #SeasonsGreetings

Unwrap the perfect gift with our Ultimate Holiday Gift Guide 2024! Whether you're shopping for wellness enthusiasts, stylish homebodies, or beauty buffs, we've curated the best picks to dazzle everyone on your list. From cozy essentials to the latest tech, find the perfect presents to make this season truly magical. Swipe to explore our top picks and click the link to unveil our full Holiday Gift Guide! https://lnkd.in/dWKYiTMK #HolidayGiftGuide2024 #PerfectPresents #HolidayShopping #GiftIdeas