ScienceSoft

We are proud to share that ScienceSoft is included in the annual Inc. 5000 list of the fastest-growing private companies in the US for the second consecutive year! At ScienceSoft, we create strong partnerships with clients to win and grow together ?? A full press release: https://lnkd.in/eVEVFT9F

We're #hiring a new Marketing Specialist (Lead qualification) in Mexico. Apply today or share this post with your network.

??Can health insurers excel at customer experience (CX) without AI? I was asked this question during a recent interview, and it sparked a lively discussion ?? Yes, it's possible to stick to traditional methods of customer interaction. But there are two areas where you WON'T be able to avoid AI to achieve superior CX: ?? Chatbots Traditional bots just don't cut it anymore. The era of scripted, robotic replies is over. Keeping traditional bots in 2024 is rather a road to CX disruption, given the insureds' expectation bar. My take on the matter: AI-powered bots are one of the most rewarding investments for health insurance CX. With generative AI, you can meet modern expectations: immediate, natural, and multi-language support, handling over 90% of inquiries in real time. An AI bot can help your customers pick the optimal health insurance plans, resolve coverage issues like missed enrollments and claim denials, or find the fitting healthcare providers – all at the pace and accuracy equivalent to live human assistance. ?? Security Recent advancements in AI-produced deepfakes caused a spike in digital identity forgery. AI fraud is not recognizable by conventional security mechanisms, nor can it be easily caught by the human eye. Imagine your customer service rep having a video call with a claimant to navigate one through the settlement flow. Scenarios where fraudsters use AI to synthesize the victim's real-time voice and video image are today's horrid reality. And your reps may have no idea they are giving instructions to an AI-generated character. The solution? Fight AI with AI. Smart fraud detection engines are the only surefire way to protect customer data from evolving threats. With real-time AI analytics, your customer service can catch fishy visual and conversational patterns at the door and prevent inadvertent disclosure of sensitive data. ??Want to dive deeper into my top AI and non-AI tools for health insurance CX? Check out the full interview, link in the comments below ???? ?? ?? #healthinsurance #digitalinsurance #insurtech #artificialintelligence ScienceSoft

Do you get the speed, value, and transparency you need from your development projects? Explore our new page to see how Scrum is implemented at ScienceSoft, how we work closely with our clients, and what they can anticipate at each step of the journey: https://lnkd.in/eeBvaCj4 #scrum #agiledevelopment #clientcollaboration #projectvisibility

By 2035, at least 60% of health payers will offer some form of behavior-based #insurance (BBI) alongside traditional coverage types, ScienceSoft's research shows. ?? Learn what sparked our interest in life and health BBI and how the prediction will impact your business plans ?? https://lnkd.in/esPsf8bY

Learn how AI-driven patient record management reduces clinicians’ administrative burdens. By ScienceSoft, 35 years in AI and 19 years in healthcare IT: https://lnkd.in/eiib2bqA

Explore the capabilities of custom lab #analytics solutions and the necessary steps to build one. By ScienceSoft, since 2005 in #medical software development: https://lnkd.in/eXpRUAJ5

A full overview of analytics for #transportation & #logistics. Explore key development steps and learn how much it costs to build a custom solution for the domain. ScienceSoft: since 1989 in data #analytics and since 2015 in T&L IT: https://lnkd.in/eB-DpbHW

We’ve received a testimonial from?Garan, Incorporated.?We assisted them with the #BigData #consulting:

For health #insurance customer experience, #AI is gradually turning from a luxury into a necessity, ScienceSoft's insurance IT consultant Olga Vinichuk says. ?? Read the full interview to learn prominent tools and strategies for elevating digital CX ? https://lnkd.in/eYmpfcYZ . #customerexperience #IT #insurtech #software