?? Science on Call is?Rocking the Customer Satisfaction Charts!???
We just blew our?OWN?minds and hit a?98% customer satisfaction rating?this past March! That's right, we smashed our goal of 90% like it was one of?PLNT Burger's Spicy Chik'n Sandwiches (??)
Perfection is always a moving goalpost, so we make sure to set our targets high to give something for our team to strive for. We're also about living our values and tearing down walls while we're at it. Here's a little peek behind the curtain of how we do that:
?? Be Human:?We get it. Behind every ticket is a real person with real needs. That's why we don't just churn out responses; we connect, we empathize, and we make sure every customer feels like a VIP at our gig.
?? Own Your Limits:?We're not afraid to admit when we're not perfect. News flash (hopefully to no one), but stuff breaks, especially within restaurant tech. But we don't stop there. We own it, we learn from it, and we build it into our system to not make the same mistake twice.
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?? Seek Solutions: Problems? Bring 'em on! We thrive on challenges like they're the hottest beef in town. We don't just sit around; we kick down doors, we innovate, and we find solutions like nobody's business.
?? Support Growth Mindset:?We're not your average Joes (sloppy or otherwise.) We're the nerds who know that learning never stops. We're always pushing boundaries, trying new things, and growing – because that's how we roll.
And check this out:?85% of the issues?we tackled in March? One-touch resolutions, baby! Talk about efficiency. Plus, our response times? Faster than?
"Ace of Spades"?on 45rpm!
Massive props to?Francesca A. and the?whole?team for rocking it hard and making March one for the record books. Let's keep shredding, keep pushing, and keep blowing minds together!
?#CustomerSatisfaction #RockOn #CompanyValues #AuthenticCustomerService #ScienceClub
