Science On Call

As many of us close our computers for the weekend, our team is gearing up for the Friday night rush ??. If you and your operators find yourselves unable to log-off during nights and weekends, it might be time to give us a call... #247365 #helpdesk #scienceclub #justcallscience

We LOVE seeing our new full-time team-member taking center stage! Make sure to tune into Food On Demand's podcast featuring our very own Maia Tekle. She chats about her team's roots in hospitality & changes big and small across a restaurant's tech stack. Big thanks to Bernadette Heier and the FOD team for the hospitality! Link to the podcast is here: https://lnkd.in/g5HBG6G6 #restauranttechnology #scienceclub #helpdesk

All of the post-conference posts have us tWiRL-ing with joy! We of course wanted to give a big shout-out to our Head of Business Development, Maia Tekle who joined an incredible lineup of leaders to chat about landing a job in tech. Our favorite quote from her was "What's the worst thing that happens if you believe in yourself?" We couldn't agree more! Part of the journey of landing a new job (in any industry) is the confidence that you can actually do it (spoiler: you can!) Shout-out to our favorite moderator, Tammy K. Billings, MBA, as well as the other panelists who had such great advice and insights: ? Emily Keding, Director of IT Infrastructure & Cybersecurity for Restaurant Technologies ? Catherine Tabor, CEO of Sparkfly ? Nicole Blackman, Head of Business Operations for PAR Technology ? Brooke Hluza, VP of Sales for Restaurant365 ? Denise Cox EVP of Customer for Olo Our team can't wait for the next event - and if you're curious about exploring a career in restaurant tech, give us a shout! #WiRL2025 #WomenInTech #TechLeadership #RestaurantTechnology #Diversity #WiRLPower

How often does your team have to 86 a menu item? Do you know which item gets sold out the most? What's the process in place to un-86 that same item? Do you know how long it takes your team to do it each time? We've 86'd countless items so far this year, and it's only mid-February. The most common one? Onion rings. We get it. The sweetness of the onion mixed with the zesty flavor of the batter is an item we crave all year long. The ripple effect of an item being sold out and then not taken off of, say, online ordering, can lead to frustrated customers, delivery drivers caught in the middle, overwhelmed employees, and poor ratings. What can take teams hours to do on their own during a lunch rush, takes our team seconds. 86'ing (and un-86'ing) is just ONE of the countless tasks the Science team takes off of your team's plate. Oh, and here's a pro tip: National Onion Ring Day is June 22nd, so make sure to let your teams know to stock up! What is a task you WISH someone could take off your plate? Sound off in the comments ??

Our team can't wait to celebrate together next week! Tech Barbie (Maia Tekle) and Help Ken (Andy Freivogel) will be there with bells on!

Mark Your Calendars!! Next TUESDAY (1pm EST/10am PST), we'll be chatting about tech & automation in Restaurants with none other than THE Kelsey Verdier from Marqii. It's a collab we know the industry has been waiting for. Registration for the event is here: https://lnkd.in/gPdkFXBV #restauranttechnology #restaurantautomation #helpdesk #scienceclub #Automation

We're SO thrilled to have our team (Maia Tekle and Andy Freivogel) attend in just under two weeks! Even more excited to see how much Satyne Doner and Danny Klein have packed into two days! #WiRL #WomeninRestaurants #restauranttechnology #conferenceseason

?? It’s that time of year again—when ???????????????? suddenly forgets their passwords With tax forms rolling out, HR teams and People Ops leaders are bracing for the flood of “????????! ?? ??????’?? ?????? ????!” emails from employees trying to access their W-2s. Sound familiar? ???????? ????????: Our partners don’t have to deal with it. We handle password resets (and a whole lot more) so busy teams can focus on what actually matters—like taking care of their people, not playing password reset help desk over and over again. This is just one of the repetitive, time-sucking tasks we take off your team's plate. Because let’s be honest—there are way better things to spend your time on. Want to free up your team? Let’s chat. #HRSupport #PeopleOps #Efficiency #TaxSeason #RestaurantTechnology

For HTeaO, fragmented tech support was slowing down operations. Store employees were juggling multiple vendors just to troubleshoot everyday issues, taking time away from serving customers. Does this pain point sound familiar? Enter Science On Call. By centralizing IT support, streamlining new store openings, and handling corporate IT needs, we helped HTeaO: ? Reduce response time from 19 hours to just 22 minutes ? Achieve a 97.3% satisfaction score ? Complete full onboarding in only 4 weeks Now, their IT team can focus on strategy—not tech firefighting. And their employees? They’re free to do what they do best: serve amazing tea to happy customers. ?? Want to learn how we made it happen? Read the full case study here: https://lnkd.in/gdQ7raph #ITSupport #RestaurantTechnology #CustomerSuccess #GrowthStrategy #FranchiseExpansion

?? ???????????????????? ???????????? ?????????????? ???? ????????????????????????????: ?? ???????? ?????????? Science is more than just a help desk; we create space, time & continuity for your team to continue to build during strategic growth periods. Here's a recent example we'd like to share: when a rapidly growing customer suddenly lost their ???????? IT professional, they faced a crossroads: how to sustain their momentum while rebuilding their team. ????????’?? ?????????? ???? ?????????????? ????. We partnered with their leadership to streamline and restructure their IT operations, taking the vast majority of support tickets off of their plates. With their new team in place, they quickly went from reactive to proactive, enabling their business to open one (if not more!) new location per week without breaking a sweat. ?????????? ???????? ?????? ????????????????????? ?????????????????? ???? ??????????????????: By eliminating operational gaps, they unlocked their team’s potential to focus on high-impact goals. ?????????????????? ??????????????????????????: Our ongoing support gave them the flexibility to grow while maintaining stability. ?????????????? ??????????-?????? ???? ?????? ???????? ????????????, ??????????, ?????? ?????? ???????? ???????? ???? ?????????????????? ???? ?????????? ???????? ?????????? ?????? ??????????????????. This partnership isn’t just about solving problems—it’s about creating opportunities. Their growth trajectory is a testament to what happens when businesses invest in strategic IT and the right partnerships. ?? ?????? ????????????????: With the right infrastructure and support, growth doesn’t have to come at the expense of stability. We’re proud to empower our customers to achieve their vision, and this success story is just one of many. ?? ?? If you’re wondering how to unlock your team’s growth potential, we’d love to chat. #RestaurantTechnology #AIinRestaurants #FutureOfDining #RestaurantIndustry #ScienceClub #GrowthMode