This week's article discusses mentorship vs sponsorship. While they work hand-in-hand, the outcomes are different & if done right can change a person's life! Check out this week's "Coffee, Chaos & Customer Support" article & share your thoughts.
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This topic hits home for me. I’ve been on the frontlines, led teams in startups & seen firsthand how mentorship & sponsorship can change the game not just for careers, but for business success. I wouldn't be where I am today without leaders who didn’t just guide me but actively advocated for me, putting me in rooms I wouldn’t have had access to otherwise. For that, I’m grateful. Mentorship & sponsorship aren’t the same. They work together, but the impact is different & the individual must be ready for the transition. One develops you, the other opens doors. High-performing teams don’t just happen, they’re built through intentional leadership, advocacy & creating real opportunities for growth & PAY (because bills, life, survival, etc). If you’re serious about elevating your team & driving real impact, this is for you. Let’s talk about it. Check out this week's article: "Identifying & Developing Team Talent: Mentorship vs. Sponsorship". Also, follow Savvy Service Pro Learning Solutions and check out savvyservicepro.com for free leadership resources! Read, share, and let’s continue to support leaders in their journey! #cx #bpo #customersupport #customersuccess #contactcenterleadership