Sagility

GenAI offers healthcare organizations an outsized opportunity to unlock members’ voices and better understand their needs. ? These new opportunities include: ? ? Real-time insights for analysis of customer interactions to identify emerging trends ? Actionable intelligence supports insights into member sentiment and behavior to drive process, product, and engagement channel improvements ? Enhanced audit and analysis opportunities, build a feedback loop to address member needs ? By leveraging GenAI, organizations can deliver superior experiences, improve operational efficiency, and build stronger member relationships. ? Find out more about our GenAI offerings in this short video. ? #MemberExperience #Healthcare #GenAI #CallCenter #Sagility

Behind every success, every milestone, and every dream realized, there’s a strong woman who has inspired the journey. This Women's Month, we asked our employees to share about the woman who inspires them the most. The responses were deeply moving and included a diverse array of remarkable women. From mothers who guide with love and break barriers to grandmothers who impart wisdom, as well as team leaders who empower their colleagues and public figures who serve as role models, the stories highlighted the incredible impact women have in shaping lives in ways big and small! #Sagility #WeAreSagility #AccelerateAction #IWD2025 (Picture Credits: https://sudhamurty.in | https://lnkd.in/e-zbsKkz | https://ijsn.es.gov.br | https://www.npg.org.uk | https://www.nasa.gov)

You ask a customer service rep a question and then…silence. This happens when agents must search for information. It’s a major challenge for healthcare call centers. ? With the help of GenAI, health plans can skip the awkward silence and: ? ? Instantly understand the caller's needs, even respond to complex inquiries with real-time intent detection? ? Quickly retrieve and present relevant information from multiple systems, even with constantly evolving data ? Learn how we helped one health plan improve resource allocation with AI: https://lnkd.in/gUQR4rpN ? #MemberExperience #Healthcare #GenAI #CallCenter #Sagility

Today, March 25, 2:30 pm at AHIP 2025 Medicare, Medicaid, Duals & Commercial Markets Forum, Sumant Kawale, SVP, Technology Solutions at Sagility, will offer insights into the best practices needed to deploy generative AI solutions, anticipate obstacles, and address common challenges. You can find the team in Booth 105 to learn how we can help your organization realize its AI goals. In the meantime, read this article by Sagility’s Zaffar Khan, PMP? - ISB Hyderabad on the future of GenAI: https://lnkd.in/gf7qmDXt #AHIP #HealthPlan #Payer #Medicaid #Medicare #Duals #AI #ArtificialIntelligence

Meet our expert team at the AHIP 2025 Medicare, Medicaid, Duals & Commercial Markets Forum in Baltimore! Say hello to us in Booth 105 and learn about our payer solutions. We can help your organization drive health, financial, and business outcomes. Don't miss?Sumant Kawale, SVP of Technology Solutions at Sagility, on Tuesday, March 25, at 2:30 p.m., for insights into how payers can effectively implement stakeholder-focused AI. Sumant will discuss common obstacles and challenges to AI implementation and how to mitigate them. Learn more about our payer solutions: https://lnkd.in/gcyKUeNf #AHIP #HealthPlan #Payer #Medicaid #Medicare #Duals #AI #ArtificialIntelligence #Sagility

Sagility stands at the forefront of change when it comes to conserving and saving water. Our small yet mindful actions, such as using sensor-based water taps, limiting water consumption, and increasing awareness through clean-up drives, are our way of making a change for the future. Because we believe that the ripples of change start with simple but actionable things, let’s keep spreading awareness today for the next generation to thrive. #Sagility #WeAreSagility #SagilityCares #WorldWaterDay

Meet Austin Cope, who advanced from Call Advocate to Team Leader in just one year at Sagility! Austin Cope’s journey at Sagility is proof that hard work and a growth mindset can take you far. His leadership skills, ability to boost team morale in a virtual setup, and commitment to continuous learning have made him a standout leader. His advice? Stay open to learning, embrace feedback, and seize every opportunity—because, at Sagility, the sky is the limit. Looking for a dynamic workplace where your growth knows no limits? At Sagility, we empower our team members to advance in their careers and achieve their professional goals. Join us today: career.sagilityhealth.com #Sagility #WeAreSagility #EmployeeSpotlight #LifeAtSagility #LeadershipInAction #CareerGrowth #TeamExcellence #RiseWithSagility

We're building a more agile and efficient BPaaS solution that delivers better client value and gets rid of silos. We put together: ? Cross-functional teams to work together seamlessly ? Process optimization with thorough evaluations to identify and eliminate waste and streamline operations ? Data-driven dashboards to track key metrics and measure end-to-end efficiency Get the details: https://lnkd.in/gJdH9ctw #BPaaS #HealthPlan #BusinessModel #Sagility

On #WorldHappinessDay, we’re thrilled to announce that the WORLD HRD Congress, recognized us as one of the “?????? ???? ?????????? ?????????????????? ???? ???????? ??????” in their 33rd edition of awards?? ? This achievement reflects our incredible team's vibrant culture, and commitment to creating a happy, thriving team, and a culture that makes work feel like home! ? Looking for a workplace where innovation, collaboration, and fun come together? Join Sagility now: https://lnkd.in/gAmUbdSY ? #HappyWorkplace #Top50 #WorldHRDCongress #WorkplaceCulture #HappyWorkPlace #WeareSagility #Sagility

Check out Zaffar Khan, PMP? - ISB Hyderabad’s lead article in the March issue of Healthcare Contact Center Times. He writes on the growing importance of GenAI in the contact center environment and how it can be used to improve the healthcare stakeholder experience. Zaffar Khan, PMP? - ISB Hyderabad, AVP of Business Transformation & Generative AI Solutions, writes, “Launching a GenAI voice agent offers health plans a multitude of possibilities to design and implement the technology to showcase the organization’s dedication to customer service, continuous improvement, and much more.” Read the article: https://bit.ly/3FqNk2F #GenAI #AgenticAI #ContactCenter #PatientExperience #MemberExperience