RingCentral

Missed customer calls = missed opportunities. It doesn’t have to be this way. ? Meet RingCentral AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place. ?? Think of RingCentral AIR as your always-on, AI-powered digital employee. Built directly into your existing RingCentral business phone system, RingCentral AIR makes setting up an AI receptionist effortless—easy to deploy, simple to use, with no IT setup. It empowers businesses of all sizes, from local SMBs to fast-growing enterprises, to automate customer interactions. Key features include: ? Resolves routine customer inquiries ? Scalable for multiple locations or departments ? Intelligent call routing ? SMS confirmations ? Call transcripts and analytics And more! With RingCentral AIR, the future is calling—and this time, no call will go unanswered. https://lnkd.in/gjKBucpz

Two disconnected phone systems. One rapidly growing healthcare network. Sun River Health faced significant communication challenges—until they turned to RingCentral for help. As New York’s largest federally qualified health center and the 4th largest in the U.S., Sun River Health serves 245,000+ patients annually. After a merger left them juggling outdated systems, they needed a smarter, unified way to stay connected with patients and teams. ?? Enter RingCentral: their trusted AI communications partner. The results? ?? 97% call answer rate out of 1 million calls annually ?? $350,000 in annual savings See how Sun River Health transformed patient care and team collaboration with RingCentral. Watch their story below: https://lnkd.in/gkA6qkWp.

Meet Marty Elwell, RingCentral’s VP of Customer Support. ?? With years of hands-on leadership at top technology companies, Marty brings the expertise and vision to take our customer support experience to the next level. He's leveraging AI to boost efficiency and deliver seamless experiences for our customers and support agents, focusing on: ?? Smarter customer-agent handoffs with AI-powered insights ?? Intelligent Virtual Agents to streamline support ?? Automation of routine inquiries, freeing agents to handle complex interactions Learn more about Marty’s journey and how he’s shaping the future of customer service at RingCentral: https://lnkd.in/guvxmH49.

If you missed our webinar yesterday, you can still catch the replay. ?? Explore how we're laying the foundation for an agentic AI future with the release of RingCentral AI Receptionist (AIR), our 24/7 AI phone agent that acts as your always-on digital employee. Watch the on-demand webinar and discover how RingCentral AIR is transforming customer engagement and helping businesses never miss a moment: https://lnkd.in/gXysepiJ.

We’re driving the next era of innovation in AI-powered call handling, and industry analysts are taking note. ?? According to Lou Reinemann, Research Director at IDC, RingCentral AI Receptionist represents a significant advancement in AI-driven customer engagement, enabling more natural interactions and real-time call assistance.

?? Today’s the day! Last chance to register for our webinar at 10 AM PT to explore the hidden value of voice data and how it’s transforming business communications. Whether you want to learn more about voice AI, conversation intelligence, RingCentral AI Reception, or improving employee and customer experiences, hear from RingCentral President & COO Kira Makagon, Sheila McGee-Smith, and Melody Brue as they break it all down. Register here ?? https://lnkd.in/gNiuyaVR

The rise of agentic AI marks a new era in business communications. This isn’t just AI that supports teams—it’s AI that functions as a digital employee: ? Understanding business context ? Managing complex workflows ? Taking independent action ? Driving real, measurable outcomes At RingCentral, we are very excited about the future of agentic AI and see its potential to redefine how businesses connect with their customers. We view agentic AI as the next frontier in business communications and customer experience.? With the launch of RingCentral AI Receptionist (AIR), we've built agentic AI into our cloud phone to help businesses actively engage customers and ensure that calls are never missed. RingCentral AIR serves as the essential foundation for our own agentic future, which we will expand into even more new agent possibilities. The future of business communications is about ensuring that every customer interaction yields an opportunity to strengthen relationships and drive business growth with meaningful AI that can be applied to the moments that matter most.?

For the 10th year in a row, the RingCentral Reach Partner Program has earned a 5-star rating in CRN's Partner Program Guide! ????? That’s a decade of providing the best possible support for our channel partners. A decade of making sure we go the extra mile to make their experience as smooth as possible. And a decade of recruiting and developing the best people to do so. The recipe that has made RingCentral Reach a 5-star partner program for the past decade is simple: Award-winning products paired with an industry-leading partner program powered by talented and dedicated people. Congratulations to our RingCentral Reach Partner Program team for this remarkable recognition! ?? Cheers to 10 years! https://lnkd.in/g4sQwTXr

A caller needs an appointment. Another has a quick question. Someone else is looking for the right department. Handling inquiries like these quickly is key to delivering impactful customer experiences. But without a team available 24/7, keeping up with every call can be a challenge. RingCentral AI Receptionist (AIR) helps businesses stay connected by answering calls instantly with personalized responses—powering efficient, meaningful interactions. Make every call a seamless experience with RingCentral AIR: https://lnkd.in/gDn3i-gu.

What should companies know to ensure their AI adoption is a success? Melody Brue, VP & Principal Analyst at Moor Insights & Strategy, shares her insights on how AI is changing the game with voice communication. ?? Listen in.