RevSetter

??? Big news! The Success Revenue Podcast is here! ?? We’re launching the first dedicated Customer Success & Revenue podcast in the #MiddleEast, hosted by our CEO Haydar Al-Saad and leading CS strategist Ivy Forero! Every week, we’ll bring you deep conversations with executives across Customer Success, Account Management, Revenue, and the C-suite. ?? Season 1 kicks off this Wednesday, February 5th, with THREE episodes! ?? We sat down with: ?? Ashraf Mraybeh to discuss how a great strategy drives great Customer Success. ?? Arti S. to dive into CS & Account Management in the Fintech & Banking space. ?? Alex X Jardine to explore CS in Cybersecurity and the key differences across the GCC region. ?? Expect insightful conversations, actionable takeaways, and real-world success strategies. Don’t miss it—follow RevSetter, Haydar Al-Saad, and Ivy Forero for all the latest episodes and top insights on Customer Success, Revenue, and GTM in the Middle East! ?? #SuccessRevenuePodcast #CustomerSuccess #Revenue #AccountManagement #GTM #RevSetter #MiddleEast

??? ?????????????? 9 ???? ?????? ?????????????? ?????????????? ?????????????? ???? ????????! ?? This week, Joseph Woolrych, COO of cloudwrxs, joins Ivy and Haydar for a powerful discussion on Customer Success, #AI, and #leadership in the Middle East. Joseph shares his journey from corporate life to the fast-paced world of tech startups in #Dubai, offering valuable lessons on relationship-building, cultural awareness, and the evolving role of AI in CS. ?? Key tidbits from this episode: ? Journey from corporate grind to startup life: How Joseph navigated the transition and what he’s learned. ? AI’s impact on CS: The importance of data accuracy for AI-driven success. ? Time management for leaders: Productivity tips that drive results. ? Customer success vs. customer support: Why CS is a revenue driver, not just a service function. If you’re looking to level up your CS strategy, understand the Middle Eastern market, and hear from an experienced tech leader, this episode is a must-listen! ?? Check out the preview and tune in now! ???????????? ???????? -?https://lnkd.in/gdCQBiT7 #CustomerSuccess #Podcast #SuccessRevenue #AI #Leadership #RevSetter #MiddleEast

?? ?????? ?????????? ?????? ????????????????'?? ??????????????! ?? This week, Haydar and Ivy sit down with Joseph Woolrych, COO of cloudwrxs, for an insightful conversation on the evolution of Customer Success in the Middle East and how businesses can thrive by adapting to shifting trends. Joseph shares his transition from corporate life to tech startups in Dubai, offering real-world insights into navigating customer relationships, leveraging #AI, and understanding cultural nuances to drive long-term success. ?? Key Takeaways: ? The power of localization – Tailoring strategies to the region’s unique business environment is a game-changer. ? AI’s potential in CS – Automation can enhance efficiency, but clean, structured data is critical. ? Customer expectations are shifting – Companies must move beyond support and focus on value delivery. ? Success in the Middle East requires adaptability – Flexibility in approach leads to stronger client partnerships. ?? Check out the preview now, and don’t forget to tune in tomorrow for the full episode! ?? #SuccessRevenuePodcast #CustomerSuccess #AI #Leadership #MiddleEast #TechStartups #RevSetter

?? ?????????????? ?? ???? ?????? ?????????????? ?????????????? ?????????????? ???? ???????????? ????????! ?? This week, Haydar Al-Saad and Ivy Forero sit down with Joseph Woolrych, COO of Cloudwrks, to explore the unique dynamics of Customer Success in the Middle East and how trust-building, cultural sensitivity, and AI are reshaping the landscape. Joseph shares his fascinating journey from corporate life to the fast-paced tech startup ecosystem in Dubai, offering practical insights on what it takes to succeed in CS and leadership in the region. ?? ?????? ??????????????????: ? Trust over transactions – Relationship-building is the foundation of success in the Middle East. ? CS as a revenue driver – It’s not just about support; it’s about growth and impact. ? AI in CS – How AI is enhancing customer relationships while ensuring data accuracy. ? Cultural sensitivity matters – Understanding local customs is key to building lasting partnerships. Joseph’s insights are invaluable for #CS and #GTM professionals, tech leaders, and anyone navigating the evolving SaaS market in the region. If you’re interested in Customer Success, leadership, and the power of trust in business, this episode is a must-listen! As always, the episode drops this Wednesday—don't miss it! ?? #CustomerSuccess #AI #Leadership #SuccessRevenuePodcast #MiddleEast #TrustBuilding #RevSetter #TechStartups

??? Episode 8 of the Success Revenue Podcast is NOW LIVE! ??? This week, Haydar and Ivy are joined by Karen Choucair, a dynamic leader in customer success who has built a career on adaptability, leadership, and delivering value. In this episode, Karen shares her journey from media to #CS leadership, the impact of #AI on customer engagement, the importance of cultural awareness in the #MiddleEast, and how to build strong, empowered teams. Whether you're a CS professional, leader, or someone navigating career growth, this conversation is packed with actionable insights you won’t want to miss! ?? Key Takeaways: ? Trust is everything—Building strong, authentic relationships is the foundation of customer success, especially in the Middle East. ? CS is a revenue driver—Shifting the perception of CS from a support function to a business growth engine is key for long-term success. ? Continuous learning is non-negotiable—The industry is evolving fast, and staying ahead requires constant upskilling and adaptability. ? Leadership is about empowerment—Investing in your team and creating a culture of ownership leads to high performance and retention. Karen’s insights will change the way you think about customer success, leadership, and career growth! ?? Tune in now and listen to the full episode: ?https://lnkd.in/gdCQBiT7 #SuccessRevenuePodcast #CustomerSuccess #AI #Leadership #WomenInBusiness #CareerGrowth #MiddleEast #RevSetter

?? ?????????????? 8 ???? ?????? ?????????????? ?????????????? ?????????????? ?????????? ????????????????! ?? We’re back with another great episode, this time featuring Karen Choucair, a seasoned leader in customer success. Karen shares her incredible journey from media planning to CS leadership, shedding light on how #AI is shaping the future of customer success, the importance of understanding cultural nuances and the key to building high-performing teams. Whether you’re a CS professional, a leader, or just looking for inspiration, this episode is packed with actionable insights! ?? A few key takeaways: ? AI is transforming CS—leveraging technology allows for more personalized and predictive customer interactions. ? The consultative approach wins—understanding client needs and guiding them through solutions creates stronger partnerships. ? Balancing career and motherhood is possible—Karen shares how organization and prioritization have helped her thrive in both areas. ? Integrity and a strong will to win are essential—long-term success is built on trust, ethics, and resilience. This episode is a must-listen for anyone navigating customer success, leadership, and business growth in the Middle East. ?? Check out the preview below, and don’t forget to tune in tomorrow! ?? Haydar Al-Saad Ivy Forero #CustomerSuccess #AI #Leadership #MiddleEast #SuccessRevenuePodcast #WomenInBusiness #CareerGrowth #RevSetter

?? ?????????????? 8 ???? ?????? ?????????????? ?????????????? ?????????????? ???? ???????????? ????????! ?? This week, Haydar and Ivy are sitting down with Karen Choucair, a leader who has navigated an incredible career from media planning to customer success in the #MiddleEast. In this episode, Karen opens up about the evolution of #CS in the region, the impact of #AI and predictive analysis, and the power of relationship-building in business. She also dives into the challenges and rewards of balancing leadership with motherhood, offering valuable insights for professionals looking to grow their careers while staying true to their values. ?? ???????? ?????? ??????????????????: ? AI is revolutionizing customer success, enabling more personalized and proactive engagement. ? Trust and relationship-building are everything, especially in the Middle East, where cultural nuances shape customer expectations. ? Balancing leadership and life is possible—Karen shares how prioritization and adaptability have shaped her career journey. Karen’s insights are a must-hear for customer success professionals and business leaders in general. If you want to learn about career growth, leadership, and the future of CS in the Middle East, this episode is for you! The episode drops this Wednesday—don’t miss it! #CustomerSuccess #AI #Leadership #SuccessRevenuePodcast #WomenInBusiness #MiddleEast #PredictiveAnalysis #RevSetter

?? ?????????????? 7 ?????? ????????: ???? ?????????? ???? ?????? ?????????????? ?????????????? ??????????????! ??? This week, we’re excited to share an incredible conversation with Mohammed Alqaq, a visionary in customer success, AI, and community building in the #MiddleEast. Mo’s deep experience in the region gives him unique insights into how businesses can drive retention, engagement, and revenue growth through strategic customer success initiatives. In this episode, Haydar, Ivy and Mo break down how #AI is reshaping customer success, why community building is a game-changer, and how companies can redefine their approach to delivering customer value. Here are just a few takeaways from our conversation: ?? Customer success is a revenue engine, not a cost center – Businesses that invest in customer success see long-term revenue growth by focusing on retention and expansion, not just acquisition. ?? AI is becoming a necessity – From analyzing customer data to automating engagement strategies, AI is transforming the way businesses deliver proactive customer success. ?? Community engagement fuels long-term success – Companies that foster strong customer communities create deeper relationships, drive product adoption, and increase advocacy. ?? Defining clear roles is critical – As customer success evolves, understanding the difference between strategic and technical roles helps teams execute with clarity and impact. Mo’s insights are especially relevant as the Middle East continues to emerge as a global tech hub, with businesses increasingly prioritizing customer experience and long-term value creation. ?? Tune in now to hear Mo’s strategies, predictions, and real-world examples of customer success done right! ?? Listen to the full episode here: ?https://lnkd.in/gdCQBiT7 #SuccessRevenuePodcast #CustomerSuccess #AI #CommunityBuilding #CustomerRetention #RevenueGrowth #Leadership #RevSetter

???????????????? ???? ?????? ?????????????? ?????????????? ??????????????… ?? Haydar and Ivy speak with Mohammed Alqaq, a true pioneer in customer success in the #MiddleEast. Mo brings a wealth of experience and insight into how businesses can build stronger customer relationships, drive retention and leverage AI to enhance engagement. In this episode, we explore the evolving role of customer success, the power of community building and why delivering value is the key to long-term growth. ?? ???????? ?????? ?????????????????? ???????? ?????? ????????????????????: ?? AI is revolutionizing customer engagement – It’s not just about automation; it’s about understanding and predicting customer needs more effectively. ?? Renewal isn’t an event—it’s a result – Companies that focus on value delivery rather than just renewal campaigns will see stronger long-term retention. ?? Clear role definitions drive success – As customer success teams evolve, defining the distinction between strategic and technical roles is crucial for impact. Mo’s perspective on how businesses in the Middle East are embracing customer success is a must-hear for anyone looking to level up their approach. Check out the preview below, and don’t forget to tune in tomorrow for the full episode! ???? #SuccessRevenuePodcast #CustomerSuccess #AI #CommunityBuilding #CustomerEngagement #Retention #Leadership

Episode Coming Soon! ?? This week on The Success Revenue Podcast, Haydar and Ivy are joined by Mohammed Alqaq, a seasoned #entrepreneur and SaaS leader, to explore the evolving tech landscape in the Middle East. With years of experience building and scaling businesses, Mo shares firsthand insights into what it takes to grow and sustain success in this dynamic region. In this conversation, Mo dives into: ?? Customer Success as a Revenue Engine – CS isn’t just about support; it plays a fundamental role in driving business growth and renewals. Companies that invest in CS see stronger customer retention, expansion, and advocacy. ?? The Power of Community Building – A strong customer community doesn’t just improve engagement; it fosters loyalty, advocacy, and knowledge-sharing, creating a competitive advantage. ?? AI’s Growing Role in CS – AI is reshaping how companies understand and engage with customers. From predictive analytics to personalized automation, AI enables CS teams to proactively deliver value and drive meaningful interactions. Mo’s expertise in navigating market challenges and understanding the #CustomerJourney makes this an episode full of actionable takeaways. If you're in the #SaaS space, looking to scale your business, or simply curious about the growth of tech in the Middle East, this episode is for you. Don’t miss it—episode drops this Wednesday! ??? #CustomerSuccess #SaaS #Leadership #MiddleEastTech #RevSetter