RevSetter

??? Big news! The Success Revenue Podcast is here! ?? We’re launching the first dedicated Customer Success & Revenue podcast in the #MiddleEast, hosted by our CEO Haydar Al-Saad and leading CS strategist Ivy Forero! Every week, we’ll bring you deep conversations with executives across Customer Success, Account Management, Revenue, and the C-suite. ?? Season 1 kicks off this Wednesday, February 5th, with THREE episodes! ?? We sat down with: ?? Ashraf Mraybeh to discuss how a great strategy drives great Customer Success. ?? Arti S. to dive into CS & Account Management in the Fintech & Banking space. ?? Alex X Jardine to explore CS in Cybersecurity and the key differences across the GCC region. ?? Expect insightful conversations, actionable takeaways, and real-world success strategies. Don’t miss it—follow RevSetter, Haydar Al-Saad, and Ivy Forero for all the latest episodes and top insights on Customer Success, Revenue, and GTM in the Middle East! ?? #SuccessRevenuePodcast #CustomerSuccess #Revenue #AccountManagement #GTM #RevSetter #MiddleEast

?? ?????????????? 7 ?????? ????????: ???? ?????????? ???? ?????? ?????????????? ?????????????? ??????????????! ??? This week, we’re excited to share an incredible conversation with Mohammed Alqaq, a visionary in customer success, AI, and community building in the #MiddleEast. Mo’s deep experience in the region gives him unique insights into how businesses can drive retention, engagement, and revenue growth through strategic customer success initiatives. In this episode, Haydar, Ivy and Mo break down how #AI is reshaping customer success, why community building is a game-changer, and how companies can redefine their approach to delivering customer value. Here are just a few takeaways from our conversation: ?? Customer success is a revenue engine, not a cost center – Businesses that invest in customer success see long-term revenue growth by focusing on retention and expansion, not just acquisition. ?? AI is becoming a necessity – From analyzing customer data to automating engagement strategies, AI is transforming the way businesses deliver proactive customer success. ?? Community engagement fuels long-term success – Companies that foster strong customer communities create deeper relationships, drive product adoption, and increase advocacy. ?? Defining clear roles is critical – As customer success evolves, understanding the difference between strategic and technical roles helps teams execute with clarity and impact. Mo’s insights are especially relevant as the Middle East continues to emerge as a global tech hub, with businesses increasingly prioritizing customer experience and long-term value creation. ?? Tune in now to hear Mo’s strategies, predictions, and real-world examples of customer success done right! ?? Listen to the full episode here: ?https://lnkd.in/gdCQBiT7 #SuccessRevenuePodcast #CustomerSuccess #AI #CommunityBuilding #CustomerRetention #RevenueGrowth #Leadership #RevSetter

???????????????? ???? ?????? ?????????????? ?????????????? ??????????????… ?? Haydar and Ivy speak with Mohammed Alqaq, a true pioneer in customer success in the #MiddleEast. Mo brings a wealth of experience and insight into how businesses can build stronger customer relationships, drive retention and leverage AI to enhance engagement. In this episode, we explore the evolving role of customer success, the power of community building and why delivering value is the key to long-term growth. ?? ???????? ?????? ?????????????????? ???????? ?????? ????????????????????: ?? AI is revolutionizing customer engagement – It’s not just about automation; it’s about understanding and predicting customer needs more effectively. ?? Renewal isn’t an event—it’s a result – Companies that focus on value delivery rather than just renewal campaigns will see stronger long-term retention. ?? Clear role definitions drive success – As customer success teams evolve, defining the distinction between strategic and technical roles is crucial for impact. Mo’s perspective on how businesses in the Middle East are embracing customer success is a must-hear for anyone looking to level up their approach. Check out the preview below, and don’t forget to tune in tomorrow for the full episode! ???? #SuccessRevenuePodcast #CustomerSuccess #AI #CommunityBuilding #CustomerEngagement #Retention #Leadership

Episode Coming Soon! ?? This week on The Success Revenue Podcast, Haydar and Ivy are joined by Mohammed Alqaq, a seasoned #entrepreneur and SaaS leader, to explore the evolving tech landscape in the Middle East. With years of experience building and scaling businesses, Mo shares firsthand insights into what it takes to grow and sustain success in this dynamic region. In this conversation, Mo dives into: ?? Customer Success as a Revenue Engine – CS isn’t just about support; it plays a fundamental role in driving business growth and renewals. Companies that invest in CS see stronger customer retention, expansion, and advocacy. ?? The Power of Community Building – A strong customer community doesn’t just improve engagement; it fosters loyalty, advocacy, and knowledge-sharing, creating a competitive advantage. ?? AI’s Growing Role in CS – AI is reshaping how companies understand and engage with customers. From predictive analytics to personalized automation, AI enables CS teams to proactively deliver value and drive meaningful interactions. Mo’s expertise in navigating market challenges and understanding the #CustomerJourney makes this an episode full of actionable takeaways. If you're in the #SaaS space, looking to scale your business, or simply curious about the growth of tech in the Middle East, this episode is for you. Don’t miss it—episode drops this Wednesday! ??? #CustomerSuccess #SaaS #Leadership #MiddleEastTech #RevSetter

??? ?????? ?????????????? ????????????????! ?? The latest episode of The Success Revenue Podcast is here! ?? This week, Haydar and Ivy are joined by Gagandeep S., who shares his journey from marketing to customer success and the dynamic landscape of CS, AI, and e-commerce in the Middle East. ???? ???????? ??????????????, ???? ???????? ????????: ? How AI is reshaping customer success and driving proactive engagement ? Why retention is more cost-effective than acquisition—and how to maximize it ? The unique challenges of customer success in the GCC region and how to navigate them If you're looking to elevate your customer experience strategy, this is one you don’t want to miss! Listen now → ???? https://lnkd.in/gdCQBiT7 #CustomerSuccess #AI #Ecommerce #Retention #CustomerExperience #SuccessRevenuePodcast

?? ???????????????? ???? ?????? ?????????????? ?????????????? ??????????????… ?? Haydar and Ivy sit down with Gagandeep S. to explore the world of Customer Success, AI, and E-commerce in the Middle East. From the power of retention to the role of AI in enhancing customer experience, this episode is packed with valuable insights! ????????’?? ?? ?????????? ???????? ???? ???????? ??????’???? ??????????: ?? Customer success is a team effort—cross-department collaboration is key. ?? AI is transforming CS operations, making them more proactive and data-driven. ?? Retention > Acquisition—keeping customers happy is the ultimate growth strategy. Check out the preview below and get ready for the full episode dropping tomorrow! ???? #CustomerSuccess #AI #Ecommerce #CustomerExperience #Retention #BusinessGrowth #SuccessRevenuePodcast

?? ?????? ?????????????? ???????????? ????! ?? Get ready for an insightful new episode of The Success Revenue Podcast! This week, Haydar and Ivy dive into the intricately connected world of #CustomerSuccess, #AI, and #Ecommerce in the Middle East with Gagandeep S.! ??? From #marketing to customer success, Gagandeep shares how businesses can retain customers, enhance #CX, and leverage AI to stay ahead. With unique insights into the #GCC market, key success metrics, and proactive engagement strategies, this episode is packed with must-know takeaways for CS and business leaders! ?? ?? Don’t miss it—full episode drops Wednesday! #CustomerSuccess #AI #Ecommerce #CustomerExperience #BusinessStrategy #Retention #SuccessRevenuePodcast

?? ???????? ?? ??????????! ?? We had an incredible time at the Jisr | ??? #CS Event in Riyadh—a huge thank you to Jisr | ??? for hosting, our incredible and insightful panelists Faris Soliman Gasim and Shalini Choudhary, and of course, Mayisha Haleema for putting it all together and hosting! ?? The panel discussion was packed with insights on what drives buying and retention decisions in today’s market—and the energy in the room was amazing. Seeing the rapid development of #CS across the #Saudi market and #GCC region is truly inspiring. It's been amazing meeting so many passionate CS professionals in Riyadh—the community here is something special. Let’s keep the momentum going! ?? #CustomerSuccess #SaudiArabia #Riyadh #CSCommunity #Jisr #TechGrowth #MiddleEast #RevSetter

??? New Episode Alert! The Future of #AI in Customer Success with Jahnavee Ramalingam ?? The latest episode of The Success Revenue Podcast is now live! ?? This week, we sat down with Jahnavee Ramalingam, Founder & CEO of KaleHQ, to dive into AI’s impact on customer success, retention, and the future of engagement. ?? In this episode, Jahnavee shares: ? How AI is enhancing customer success and driving retention ? Why personalization is the key to long-term customer relationships ? The growing SaaS market in the Middle East and what it means for CS leaders ? How AI is shaping the future of predictive analytics and automation ? And even a glimpse into her journey from designer to CEO! This conversation is packed with real insights, bold predictions, and actionable takeaways for anyone looking to stay ahead in customer success. ?? Tune in now! Don’t forget to drop your thoughts in the comments—how do you see AI changing the future of CS? ???????????? ???? Jahnavee -?https://pod.fo/e/2ae605 ?????????? Jahnavee ???? ?????????????? -?https://lnkd.in/gKAu7cbn ???????????? ???? ?????? ???????????????? -?https://lnkd.in/gdCQBiT7 #CustomerSuccess #AI #SaaS #Retention #SuccessRevenuePodcast #RevSetter #KaleHQ

?? ???????????????? ???? ?????? ?????????????? ?????????????? ??????????????… ?? We’re diving into the future of #AI, #CustomerSuccess, and #retention with none other than Jahnavee Ramalingam, Founder & CEO of KaleHQ! In this episode, Jahnavee Ramalingam shares: ?? How AI is transforming customer engagement and CS efficiency ?? Why personalization is the key to retention in today’s market ?? The SaaS boom in the Middle East and what it means for CS leaders ?? The evolving role of customer success as a revenue driver And of course, we get into some real talk about leadership, inspiration, and even Jahnavee’s love for storytelling. ?? Don’t miss this one—full episode drops tomorrow! ?? ?? ????????’?? ?????? ?????? ??????’???? ?????????? ???? ???? ???????? ???? ???????????????? ??????????? ???????? ???????? ???????????????? ???? ?????? ????????????????! Check out the preview video below! ?? #CustomerSuccess #AI #SaaS #Retention #SuccessRevenuePodcast #RevSetter #KaleHQ