Revinate

??Do you even benchmark?! Our 2025 Hospitality Benchmark Report is here! Compare your hotel’s performance with your competitors worldwide across key metrics. Curious about the metrics? Here’s a sample. Have your guest’s phone number in their record? Add $8 in value for each record with a phone number. Have a guest’s email address? Add $9.85 in value for each email address. (Do the math and let’s celebrate together!) We analyzed: ?? 2.4 billion emails ?? 24 million guest reviews ?? 23 million text messages ?? 5.9 million calls All to give YOU the knowledge you need to evaluate your performance and gain that competitive edge. ?Do you want a breakdown by channel? We have that. ?By region? You bet. ?Local markets? Various hotel classes? Various hotel sizes? Of course. ??See the report at the link in our comments ??

What’s the last thing hoteliers want to lose? Control. “?We should all be looking into owning more — controlling more with your website, with your tech partners, with your AI to try to be ahead of the game. We cannot say that things are not changing, because they are.” According to Mercedes Blanco, Chief Partnerships Officer at The Hotels Network, hoteliers should reassert and maintain control over their technology, especially as the technology and hospitality industries collide and change around them. This week on The Hotel Moment podcast, Mercedes joins host and Revinate CMO Karen Stephens to push hoteliers to control their communication channels and stay on top of their guest relationships as they navigate the future of hospitality tech. Tune in for a refreshing perspective on hotel tech stacks and how to optimize them effectively amid the digital transformation. Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. You can also catch episodes on our Revinate YouTube channel. Be sure to hit the follow button! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

We love the Oscars so much we have our own version of it! The Revinate Rockstar awards. Every year, we stop what we do, and we nominate other Revinators for delivering amazing. We ?? lifting other Revinators up! 500+ nominations for 7 awards. ?? So, a round of applause for our Revinate Rockstar award winners! ?????? ??Derek Smith, Manager, Technical Support ??Jack Smith, Sr. Product Manager ??Mary Margaret Malott, Manager, Implementation - EMEA/APAC ??Jennifer Dierlam, RezForce Supervisor ??Tabby Baum, Sr. Software Engineer ??René Garcia, Manager, Lead Marketing ??Aaron Coe, Supervisor, IT We're so grateful to have you on the team.?? Want to be part of a team that celebrates each other? Want to be our next Rockstar? We are looking!

?? Partner Spotlight: Zenchef ?? ?? Zenchef is an all-in-one SaaS platform built for restaurants, offering seamless reservation management, venue management, CRM, and mobile payment solutions. It’s designed to simplify restaurant operations, improve guest relations, and drive predictable revenue — all commission-free! ??? ?? Revinate x Zenchef integration: With our integration, Revinate pulls customer reservation data directly from Zenchef, creating a richer guest profile that empowers you to deliver more personalized experiences and smarter marketing. ?????? ? Ready to unlock new opportunities? Let the Revinate x Zenchef integration take your restaurant’s guest experience to the next level!

??Are you missing out on your ancillary revenue??? Use your guest data to drive ancillary revenue by introducing and reminding guests of hotel amenities you know they love, like: ??Spa services — packages, treatments, and wellness services that guests can add to their stay. Your guest is on a mother/daughter trip for Mother’s Day????? Send that 2-for-1 massage discount to their inbox! ???Food and beverage — Premium dining options??, in-room snacks??, and beverage packages.?? Anniversary trip? Talk about the 5-course meal package your dining room is offering. ??Room upgrades — 10% off a lake-view room upgrade? ???Send that to the guests who booked canoe rentals!?? ???????Experiences — Providing curated local tours??, private events???, or unique experiences??? that guests can purchase during their stay. Have you been utilizing your data? Have your competitors been using theirs? Use our 2025 Hospitality Benchmark Report to see how your data measures up. ??Link to the report in the comments below ??

??Don’t miss today’s session Revinate is at the Springboard Leadership Conference in Las Vegas, and we are stoked to start some great conversations about empowering your hotel and supercharging your revenue. During our session, our Revinators, Lindsey Strickland and Elizabeth MacKinlay, will walk you through upcoming changes to our CDP and benchmark data from our ?just-released? 2025 Hospitality Benchmark Report. Which part of the benchmark report would you like to hear about most? Let us know in the comments below! P.S. Great to see you, Jason Pirock and Caylea Nell!

Kids call the shots. ?? When it comes to family travel, kids and teens make the decisions, influencing not only their family’s trip location, but also the hotel where they stay. According to Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, if your guest communication and on-property interactions only focus on the adults, you could be hurting your chances of creating a lasting guest relationship. This week on the The Hotel Moment podcast, Alicia joins host and Revinate CMO Karen Stephens to encourage hoteliers not to overlook the guest segment of kids and teens when it comes to driving bookings. Alicia shares compelling research from Wanderland’s Global Kids Hospitality report that details how kids and teens are changing the way families travel and interact with hotels, and why their stay satisfaction matters just as much as their parents'. Tune in and find out how to change your approach to targeting families looking to stay at your hotel, so that you can ensure they’ll book with you again. Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. You can also catch episodes on our Revinate YouTube channel. Be sure to hit the follow button! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

??Reflecting on the insights from PHG The Meritage Collection & Pacific Hospitality Group annual conference was a blast?? We enjoyed the scenic views and great company! It was an honor to speak at this event alongside some of the industry's top minds, and it was fantastic connecting with everyone to exchange ideas. If you missed us at the event but want to hear more about how Revinate helps increase your direct booking revenue, then schedule a demo with the link in the comments below. Marc Winchell Ryan LoRusso

If you feel like running a hotel is a balancing act, you’re not alone. Choosing the right technology, delivering memorable guest experiences, and, of course, maintaining profitability — you’re doing three things at once (and more). But don't fret — we’ll tell you how you can succeed at this balancing act at NAVIGATE Austin! We have a great group of panelists who will offer sage advice on how to navigate your hotel's future while keeping your guests at the forefront. Revinate's Chief Marketing Officer Karen Stephens will be hosting some of the sharpest minds in the industry: ? Stuart Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer of Forbes Travel Guide ? Agnelo A. Fernandes, CEO of Cote Hospitality ? Tom Luersen, President of CoralTree Hospitality Don’t miss out on this amazing panel. Register for NAVIGATE via the link in the comments!

?? Data Integration Partner Highlight: SevenRooms ?? SevenRooms is a leading, all-in-one CRM, marketing, and operations platform for the hospitality industry. From managing reservations and streamlining operations to enhancing guest experiences and automating marketing efforts, SevenRooms empowers restaurants, hotels, and venues to increase sales, delight guests, and keep them coming back – automatically. ?? SevenRooms x Revinate Integration: With this integration, Revinate syncs detailed reservation and profile data from SevenRooms to build richer, more complete guest profiles. The data includes essential profile details like VIP status, email opt-in preferences, and contact information, along with reservation insights such as booking dates, room types, F&B revenue, and more. Together, Revinate and SevenRooms are redefining how hospitality professionals connect with their guests and elevate every experience.??