ReturnPro formerly goTRG

?? New name, same mission: Solving Returns! We're thrilled to announce a pivotal evolution— goTRG is now ReturnPro. Since our inception in 2008, we have benchmarked the standard in returns management and reverse logistics. Our company has grown from addressing niche problems in the industry to providing comprehensive solutions with our dedicated Returns SaaS, Reverse Supply Chain, and ReCommerce solutions. Our new name, ReturnPro, reflects exactly who we are—professional experts at solving returns. What is ReturnPro? ReturnPro solves returns by addressing every part of the post-purchase experience from returns initiation all the way to the second shelf. Our solution helps helps retailers, brands, and 3P sellers: ?? Boost revenue: Turn returns from a cost center to a cost savings with a returns management platform designed to optimize the entire reverse life cycle, so you can recover the most value from your returns. ?? Improve customer satisfaction: Deliver a seamless online or in-store returns experience, that keeps customers coming back, without compromising your business priorities. ?? Drive efficiency: Maximize the value of your returns by getting them onto a second shelf faster and with fewer touches along the way. ?? Meet your sustainability objectives: Bring products back to life, minimize waste, and streamline inventory management. How do we Solve Returns? ??? Returns SaaS: Our SaaS eliminates human biases from returns decisions and connects to every part of the retail ecosystem, from returns initiation all the way to the second shelf. We incorporate AI across our entire SaaS platform to optimize every stage from return to resale. By leveraging enriched external sources, client data, internal data, and machine learning, ReturnPro identifies the most profitable path for each item, increasing efficiency, reducing costs, and maximizing recovery. ?? Reverse Supply Chain Services: Over 1.5 million square feet of dedicated returns warehouses that efficiently process over 45 million units annually, and bring items back to life, spanning a diverse range of categories including consumer electronics, home improvement, apparel, appliances, and more. ??? ReCommerce Services: Managed ReCommerce services for returned, overstock, and distressed inventory. Bring returns back to life and maximize recovery while minimizing handling and resale costs for returns. This rebranding is more than just a change of name; it represents our commitment to innovation and leadership in returns management and our continued dedication to driving significant advancements in the retail industry. To read more on our rebrand, please visit: https://lnkd.in/eiw8rTaZ Thank you for being part of this exciting journey as we strive to redefine the future of retail returns. #ReturnPro #RetailInnovation #ReturnsManagement #FormerlygoTRG #goTRG

?? Inflation Alert! Consumer prices have surged 20.8% since 2020. ?? As prices rise, smart shoppers are prioritizing necessities, hunting for deals, and doing more research before buying. ??? Retailers are stepping up with detailed product info and flexible return policies to meet the new demand for value and quality. ?? Embrace the trend: Make informed, deliberate purchases and stretch your dollars further. Win-win for consumers and retailers! ???? #Inflation #SmartShopping #ConsumerBehavior #RetailTrends #FinancialTips For more insights, check out our latest blog post! ??? https://lnkd.in/eYEJZ6ge

Today, we remember those who sacrificed so we could live in freedom. This Memorial Day, we're thankful for those who gave their lives while serving. And we're thinking of those who have lost someone they love. Thank you for your sacrifice.

In this BBC radio interview, our Director of Brand Marketing and Communications, Fara Alexander delves into the costs and burdens associated with retail returns and why 52% of retailers offer 'keep it' policies. Algorithms safeguard against excessive returners and fraudsters from exploiting these policies to ensure these flexible, customer-centric policies are exclusive for honest, loyal shoppers. While returnless refunds appear more environmentally sustainable by eliminating additional transportation and shipping emissions, it raises the question: what happens to the items that remain with customers who no longer want them? To find out, tune into the segment below (FF to mi. 18)!

With sustainability as part of goTRG’s core values, we are excited to announce our collaboration with SupplyChainBrain on our latest Retail Returns Sustainability Report 2024, featured in the publication’s #ESG May issue, released today. Based on our survey with more than 250 US-based retailers, the data underscores a significant shift towards sustainability in the retail sector's returns processes. Key Findings:? ?? Environmental Impact: Retail returns are not just a financial burden but also a significant environmental concern generating 16 million metric tons of carbon emissions and contributing to 9.5 billion pounds of landfill waste annually in the U.S.? ?? Consumer Expectations: An increasing number of consumers (56.4% of survey respondents) expect brands to adopt eco-friendly practices, influencing their purchasing decisions.? ?? Shift in Returns Practices: There's been a notable 9% increase in "buy online, return in store" (BORIS) behaviors, reducing the carbon footprint associated with shipping returns. ? ?? Investment in Sustainability: Retailers are actively investing in enhancing their reverse logistics with 72.8% focusing on sustainable improvements with the majority allocating?$1-5 million for returns management, indicating a commitment to sustainability initiatives despite potential cost implications. ? Consumer Sentiment: The acceptance of refurbished and second-hand goods is on the rise, indicating a shift towards a circular economy and reducing waste.? ? As both retailers and consumers prioritize environmental consciousness, the demand for sustainable returns management and reverse logistics service providers is on the rise, presenting vast opportunities for business growth and environmental preservation.? ? https://lnkd.in/dTB2wTFD ? ? #Retail #Sustainability #ReverseLogistics #ReturnsManagement #goTRG #SupplyChainBrain #EnvironmentalConsciousness #BusinessGrowth #RetailTrends #RetailReturnsSustainabilityReport?

Recently, our CEO Sender Shamiss shared his thoughts on the evolving landscape of retail returns and ‘returnless refunds’ in a discussion with Joe Miller from the Financial Times.? "The cost of returns processing and shipping often outweighs the value of low-cost items, along with the added risk of damage during transit, it's becoming more practical for retailers to allow trusted customers to receive ‘returnless refunds’. This approach is powered by sophisticated algorithms that help to distinguish between excessive returners/fraudsters and honest shoppers. Even with formulas in place to deter returns abuse, such policies remain unsustainable in the long term. Retailers must explore comprehensive returns solutions to safeguard both their financial viability and customer satisfaction." #retailfraud #returnfraud #keepitpolicies #returnlessrefunds #returnsmanagement #reverselogistics #goTRG #solvingreturns? ? https://lnkd.in/e7Z4Nq25

goTRG is proud to announce that we have won the 2024 Silver Stevie? Award for Most Innovative Company of the Year from the Annual American Business Awards?!?? ? This premiere business accolade recognizes our revolutionary approach to returns management and reverse logistics as pioneers who continue to lead the industry forward. Our innovative returns management solutions have redefined the entire post-purchase experience, turning what was once a cost center into a source of revenue, efficiency, and customer satisfaction. A huge thank you to our dedicated team, partners, and clients who made this possible.?? ? Here’s to continuing to innovate to solve the $743 billion problem of retail returns!?? ? https://lnkd.in/dnJfPnhP?? ? #Innovation #RetailTechnology #StevieAwards #TeamSuccess #goTRG #AmericanBusinessAwards?

America’s culture of consumerism has become exacerbated since the pandemic with the surge of eCommerce and giants like Amazon offering convenience of online shopping—and returns—from anywhere, at anytime with just the tap of a finger or click of a mouse. While Japan’s rate of online returns rests at a low and steady 3%, the United States sees between 20-30% of returns on all eCommerce purchases. This translates to between $224 billion and $336 billion of returned merchandise from online purchases in just the last year alone.? Our latest blog dives into how retailers can solve the problem of eCommerce returns with consumer education initiatives, daily green operational practices, and partnering with a reverse logistics specialist to protect their bottom line and the environment.? https://lnkd.in/eX4B3uDM #eCommerce #Sustainability #ReverseLogistics #ConsumerEducation #GreenOperations #ReCommerce #OnlineShopping #RetailSolutions? #EnvironmentalImpact #goTRG #ThoughtLeadership #ReturnsManagement #RetailInnovations #CircularEconomy #Amazon #Shopify?

NEW RETAIL RETURN FRAUD SURVEY REPORT: Get your copy of goTRG’s Return Fraud Survey Report: Spring 2024 for a deeper look into the retail industry’s $101 billion problem. Given the increasingly escalating issue of returns fraud and abuse, we surveyed over 400 U.S. retailers seeking a comprehensive picture of how this issue is reshaping retailers’ business strategies.?? ? An alarming 68% of retailers reported that return fraud has become a bigger issue for their business in just the last 12 months with a majority of 53% of companies experiencing significant financial losses related to return fraud.?? ? Gain meaningful insights into: - most common return fraud tactics - which return policies are most frequently exploited - various mitigation strategies and technologies implemented by retailers to combat this growing issue - how to stay ahead of increasingly sophisticated fraud schemes? ? Read our report here: https://lnkd.in/e3s5vUNX ?? ? #RetailFraud #ReturnFraud #RetailIndustry #FraudPrevention #RetailStrategy #BusinessInsights #RiskManagement #RetailTechnology #RetailTrends #SupplyChainSecurity #goTRGReport #goTRGSurvey #goTRG?

This Earth Day, we’re excited to offer a preview of what’s blossoming in sustainable returns practices in the retail sector. Our survey, in collaboration with Supply Chain Brain, gathered insights from over 250 U.S. retailers, painting an inspiring picture of the industry’s greener future.? ? We're seeing a 9% uptick in BORIS returns from the previous year, reflecting a conscious effort to cut carbon emissions. Investments are sprouting too, with 73% of retailers nurturing their reverse supply chains and 41% planting $1-5 million into sustainable returns. Consumer mindsets are growing greener with 49% of retailers reporting a spike in customers choosing second-hand, and the once-prevalent stigma around refurbished goods diminishing.?? ? Stay tuned for the complete goTRG & SCB Sustainability Survey Report, which will be featured in SupplyChainBrain's ESG issue coming out this May. Together, we’re cultivating a sustainable future—one return at a time. Happy Earth Day!??? ?? ?? ? ? #EarthDay #Sustainability #RetailInnovation #CircularEconomy #SurveyStatistics #SupplyChainBrain?#goTRG #RetailReturns