We're thrilled to showcase how Epic Gardening has leveraged Retently CX to achieve outstanding customer experience results! ???? Epic Gardening's success story is a testament to the power of data-driven CX strategies: ? NPS score of 88, far above industry average ? CSAT score of 86% for customer support ? CES score of 91%, indicating seamless customer interactions By integrating Retently with their existing tools and implementing a multi-survey approach (NPS, CSAT, CES), Epic Gardening has created a comprehensive feedback loop that keeps them closely attuned to their customers' needs. This customer-centric mindset has not only boosted satisfaction but also fueled their growth to over 3 million YouTube subscribers! We're proud to be part of Epic Gardening's journey in cultivating not just plants, but also lasting customer relationships. ???? #CustomerExperience #CX #RetentlySuccess #EpicGardening
Director @ Epic Gardening | Customer Experience, Customer Retention, Special Projects
I'm excited to share that Epic Gardening's customer experience has been highlighted as a best-in-class case study by Retently! ?? Our focus on enhancing customer satisfaction through data-driven strategies and innovative tools has been key to delivering an exceptional experience. From streamlining operations to listening closely to our customers, our journey has been all about creating meaningful connections. Check out how we’ve been leveraging Retently to make this possible! Read the full case study here: Epic Gardening Retently Case Study https://lnkd.in/gmU-ZPjE Epic GardeningRetently