Consumers are front and center right now - they dictate the market.
What does that mean if you’re a retailer?
You have to be both responsive and proactive in meeting their needs.
When an influencer randomly shares your product on TikTok, you better get more inventory. If a customer posts a complaint on social media or writes a bad Amazon review, you have to respond and offer a rectification.
But how do you go one step beyond the obvious?
By anticipating those needs, and uncovering little known pain points - something Reshop has done ingeniously.
We invested in this startup because they are solving a very real, frustrating problem that few have addressed effectively?(if anyone): getting an instant refund for a return. Consumers don’t want to wait - some can’t afford to - and it has become a point of friction in their experience. It’s an issue that’s developed with the rise of ecommerce, but a pervasive and potent one at that.
90% of shoppers said they would make repeat purchases from a brand if it offered instant refunds, and 2/3 of Americans believe returns are the worst part of shopping.
The concept’s quickly gaining momentum. ReShop’s already partnered with some of the biggest companies out there, including Steve Madden and Narvar, and it only launched this year. It’s a unique need being met in a smart, seamless way.
Listen to consumers - they’re loud, clear, and persistent. If you can fulfill their needs, you’ve unlocked a valuable tool for surviving in this market.
Better yet, align your stars with ReShop.