Rely Health

We'd like to highlight one of our navigators, David Mendez. David reflects on his time as a navigator with Rely Health and how his upbringing and background has formed the way he treats the patients he serves. David writes, "After nearly a year at Arrowhead Regional Medical Center's ER, I've gained invaluable perspectives on patient care. One simple, yet profound, observation: Many patients need clean socks. This reminded me of an old military joke: the cure for any ailment is changing your socks, hydrating, and maybe some Motrin. But there's truth in this humor – small gestures can have a big impact. Let's expand our view of Harm Reduction to include these 'small gesture, big impact' moments. A clean pair of socks might seem trivial, but it can make a world of difference to someone in need. My father's life was changed by a stranger's kindness – a simple burrito offered when he was a hungry orphan. That small act shaped his entire outlook on life and generosity, which in turn has shaped mine. In our ER, we may not be able to shield patients from all harm, but we can offer clean socks. It's a small way to show patients they matter and that someone cares. Remember, we never know how our small acts of kindness might profoundly impact someone's life. Let's continue to make a difference, one pair of socks at a time. ????" Thank you, David, for your compassion and relentless support for your patients! #HealthcareHeroes #Compassion #PatientCare #SmallGesturesBigImpact

With warm hearts, we share an inspiring patient impact story from our dedicated navigator, Alvanny Guerra, who supports patients from a hospital emergency department.

With warm hearts, we share an inspiring patient impact story from our dedicated navigator, Alvanny Guerra, who supports patients from a hospital emergency department.

At Rely Health, education is a critical component of our mission to simplify healthcare and build healthier communities. Our care navigators don't just guide patients through complex systems - they empower individuals with life-saving knowledge. A prime example is our work distributing Narcan and educating the public on its use. By putting this overdose-reversing medication directly into people's hands and teaching them how to administer it, we're quite literally saving lives. Our navigators take the time to explain: ? How to recognize signs of an opioid overdose ? Proper Narcan administration techniques?? ? The importance of calling 911 even after giving Narcan ? Local addiction treatment and recovery resources This kind of community education extends far beyond any single patient interaction. It creates a ripple effect, building more informed, prepared, and resilient communities. Whether it's Narcan training, chronic disease management education, or helping patients understand their care plans, our navigators know that knowledge is power. By simplifying complex health information, we're working towards our vision of healthcare that's accessible and understandable for all. #HealthcareNavigation #CommunityHealth #OpioidCrisis #HealthEducation

Our team of navigators had the privilege of learning from Dr. Lorenzo Leggio, a leading expert in addiction medicine. As the Clinical Director, Deputy Scientific Director, and Chief of the Translational Addiction Medicine Branch at the The National Institute on Drug Abuse (NIDA) and National Institute on Alcohol Abuse and Alcoholism, Dr. Leggio shared invaluable insights on the science of alcohol use disorder (AUD) and addiction, as well as recent advancements in Medication-Assisted Treatment (MAT) options. This knowledge is crucial given the substantial economic burden of alcohol and substance use in the United States. With annual costs reaching $249 billion and alcohol-related disorders accounting for nearly $10 billion in medical expenses for employer-sponsored insurance plans, the impact is staggering. Patient navigation emerges as a promising solution to address these challenges. By enhancing treatment engagement, minimizing hospital readmissions, and fostering long-term recovery, patient navigation has the potential to significantly reduce healthcare costs associated with alcohol and substance use disorders. https://lnkd.in/eQzzathe https://lnkd.in/g_CGWCFn

There is nothing better than receiving positive feedback from our clients (Umpqua Health & CHI Mercy Health) regarding the extraordinary impact our Rely Health colleagues are delivering. As we prepare for the Business Research & Intelligence Network #ValueBasedCare Congress next week we look forward to highlighting the positive impact that Rely Health's Hauna Rose is delivering to our clients. #VBC #carenavigation #SDOH #QualityCare #emergencydepartment #emergencycare #ED #ER #hospital #healthsystems #emergencyphysicians

Rely Health deeply understands the impact that education, access and empowerment have on an individual’s healthcare journey because we’ve seen it first-hand. Hauna Rose, a Rely Health Care Navigator, has embraced AI technology to enable her to reach patients wherever they are, creating positive and lasting results for her patients and the healthcare system. Read more here: https://lnkd.in/giwtey99