Relay Fire and Safety

?? Service Will Always Matter ?? It’s no secret that customer service has taken a hit in recent years. Whether it’s at a coffee shop, a hotel, or an airport, we’ve all experienced the frustration of service that falls short of expectations—yet tip jars seem to be everywhere! But where others see a decline, we see an opportunity. ?? Delivering exceptional, consistent service makes businesses stand out now more than ever. As an on-site service provider, we have the unique advantage of meeting our customers in person, looking them in the eye, and showing genuine appreciation for their business. While digital solutions and automation try to fill the service gap, nothing replaces the impact of human connection. That’s why we live by the G.R.E.A.T. service approach: ? Greet your customer with a positive attitude. ? Review the purpose of your visit. ? Explain the services you’re providing and why. ? Ask if they have any questions or need anything else. ? Thank them for their business. Simple? Yes. Effective? Absolutely. As we head out to serve our customers today, let’s remember that great service isn’t just about completing a task—it’s about creating an experience that sets us apart. ?? How do you ensure exceptional service in your industry? Drop your thoughts in the comments! #CustomerService #ServiceExcellence #Leadership #FireAndLifeSafety #GR8Service #RelayFireAndSafety

?? Celebrating 20 Years of Dedication! ?? This month, we are proudly celebrating Aaron Willinghan on his 20-year anniversary with Relay Fire and Safety! For two decades, Aaron has been an essential part of our Baltimore team, demonstrating unwavering dedication, expertise, and commitment to fire and life safety. Today, Aaron serves as Baltimore’s Service Operations Manager, leading the incredible team responsible for sprinkler and alarm repairs and inspections. While his technical knowledge is invaluable, it's Aaron's solution-focused attitude, care for his colleagues, and remarkable sense of humor that truly make him irreplaceable. Aaron’s hard work and passion have helped protect countless lives and properties, and we are incredibly grateful for his contributions. His commitment to the training, development and coaching of our team of technicians with NICET shows his true dedication to his team and our trade. Please join us in congratulating Aaron on this incredible milestone and thanking him for his outstanding impact. Here's to 20 amazing years and many more to come! ????

Will you be attending the Expo 2025 event next week in NYC? Swing by booth # 1117 to say hello to the Relay team, pick up some swag, and learn how Relay Fire and Safety can keep your properties and occupants safe. #firesafety #relaysafety #coopexpo2025 #nyc

We’re #hiring a new Fire and Life Safety Account Manager in Quincy, Massachusetts. Apply today or share this post with your network.

?? Kicking Off 2025 with Momentum! ?? As we step into the new year, we want to take a moment to celebrate our 2024 wins and share what’s ahead for Relay Fire & Safety in 2025. Growth—whether through expansion or process improvements—comes with challenges, but it also brings opportunities to elevate our service, strengthen our team, and enhance customer experience. ?? Key Wins from 2024: ? HR & Payroll Optimization – Huge shoutout to Regina Filangieri - Renna for leading our transition to Paychex, consolidating our payroll systems, updating our Employee Handbook, and streamlining our 401(k) plan. These improvements ensure transparency, efficiency, and better access to important employee resources. ? Data-Driven Decision Making – Thanks to Clayton Dickison, our new Power BI Dashboard now provides real-time analytics, giving our leadership team the insights needed to proactively drive performance and support our field teams. ?? What’s Next in 2025? We’re focused on: ?? Cleaning up ServiceTrade data for better service execution ?? Expanding PBI Dashboard usage to identify and act on opportunities ?? Strengthening project management tools to improve efficiency ?? Supporting team growth & skill development across all roles Looking ahead, our leadership team remains committed to open communication and continuous improvement. We’ll keep the momentum going with quarterly Town Halls and other opportunities to engage. Thank you to every dedicated team member who contributes to our success. Let’s make 2025 another year of growth and impact! ?? What are you most excited about for 2025? Drop a comment below! #RelayFireAndSafety #2025Goals #Growth #Teamwork #ProcessImprovement #CustomerFocus #Leadership

Valentine’s Day isn’t for everyone, but… what if you fell in love with your career? ??? At Relay Fire and Safety, we’re looking for passionate, driven individuals to join our growing team. Whether you’re an experienced pro or just starting out in the fire and life safety industry, we have opportunities across multiple locations—and we’d love to meet you! ? Competitive pay & benefits ? Career growth & development ? A team that feels like family Take the next step in your career and see what opportunities await! ???? ?? Explore our open positions on Indeed! #NowHiring #CareerLove #FireSafetyJobs #RelayFireAndSafety https://lnkd.in/d3mWTbNE

Thanksgiving is a time to reflect on the people who make a difference in our lives. At Relay Fire and Safety, we're grateful for our incredible employees who work tirelessly to keep our customers safe. We're also thankful for our loyal customers and vendors who support our mission. Together, we're building a stronger, safer community. Wishing everyone a Happy Thanksgiving! #Thanksgiving #Gratitude #RelayFireAndSafety

This Veterans Day, we want to say a HUGE thank you to ALL who've served in the US armed forces. Your courage and sacrifice keep us safe, and we appreciate you more than words can say! ???? We're especially grateful for our veteran employees! Your dedication and experience make Relay Fire and Safety a better place. #VeteransDay #ThankAVeteran #RelayFireAndSafety

Don't miss this last chance to join our live webinar tomorrow?and learn how to keep your fire sprinkler system operational for years to come. Discover what causes sprinkler system failure and what preventative measures should be taken now. Register today! https://lnkd.in/grjF9-dt #webinar #sprinklersystems #NFPA #preventitive #drysystems

The expected lifecycle of a fire sprinkler system can vary depending on several factors—the type of system, its installation environment, and maintenance practices. If properly maintained, building owners and facility managers can expect their fire sprinkler systems to last?up to 50 years. However, corrosion issues can cause wet and dry systems to start failing long before the end of their typical lifecycle. Join our live webinar on October 24?to learn how to ensure your fire sprinkler system reaches its full lifespan. You will leave with a better understanding of what causes the failure of the different parts of the sprinkler system, NFPA code standards, and what preventative measures should be taken now. https://lnkd.in/grjF9-dt