RCS Hospitality Group

For the eighth consecutive year, RCS Hospitality Group has been awarded the prestigious Staff Training Company of the Year title by BoardRoom Magazine. The award was presented during the 26th Annual Excellence in Achievement Awards at the CMAA World Conference & Expo in Tampa Bay. Over 80 industry leaders, recognized for their contributions to shaping the future of private clubs, were honored. BoardRoom Magazine highlighted the honorees: "From innovation and education to leadership and industry impact, these individuals and clubs continue to raise the bar for excellence." “We are deeply honored to receive this recognition,” said @Whitney Pennell, President & Founder of RCS Hospitality Group. “Our team works tirelessly to deliver both in-person and virtual training programs to clubs across the United States and around the world. I couldn’t be prouder of our team, and I’m excited for the opportunities ahead to continue growing our offerings.” RCS is known for its tailored training programs designed to meet the specific needs of each club. Our signature offerings include the Food & Beverage Bootcamp™, Food & Beverage Management, Banquet and Catering Training, General Training Service Program and virtual training with RCS University. Pictured below are members of our award winning training team - Christy Benitez, Whitney Pennell, Nancy King, MBA and Chris Sarten. To learn more about how RCS can enhance your team’s skills and performance, reach out to us at info@consultingrcs.com

Part 3 of our 4-part Conversation Series is here! 🌟 Developing future leaders is key to long-term success in hospitality. Learn how to identify top talent, provide growth opportunities, and create clear career paths to keep your best team members engaged and thriving. Don’t miss these essential insights! Read it here: https://hubs.ly/Q037FgGs0 #LeadershipDevelopment #FutureLeaders #HospitalitySuccess

📣 Exciting News! RCS Hospitality Group is proud to partner with Cherokee Town and Country Club in the search for their next Country Club Manager. Stay tuned – more details coming soon! ⛳🏌️♂️✨ #RCSHospitality #CMAA #ClubLeadership #RecruitingRCS #ClubManagement

🚨 Welcome to the Team, MacKenzie Triana, CCM! 🚨 We are thrilled to welcome MacKenzie Triana, CCM to the RCS Hospitality team! 🎉 With over two decades of experience in the hospitality industry, MacKenzie brings a wealth of expertise in club management, food & beverage operations, strategic planning, and technology-driven solutions. As a Certified Club Manager (CCM), she’s passionate about mentorship, innovation, and creating exceptional experiences for members and teams alike. Click here to read MacKenzie's full bio 👉https://hubs.ly/Q036-MvL0 Join us in giving MacKenzie a warm welcome! 👏 We can’t wait to see the impact she’ll make at RCS and beyond! #WelcomeToRCS #HospitalityExcellence #Leadership #ClubManagement

🔹 Is Your Team Experiencing A Little First Quarter Slump? Let's Fix That! 🔹 The new year brings shifts in energy—some clubs slow down, while others dive into peak season. No matter where your team stands, keeping them engaged is key to delivering top-tier service year-round. Our latest blog, "How to Re-engage Your Team," breaks down the challenges of seasonal burnout, staffing changes, and motivation dips—AND gives you actionable strategies to re-energize your staff! 💡👏 ✨ Prioritize Communication & Team Building ✨ Show Appreciation Year-Round ✨ Invest in Training & Development ✨ Encourage Work-Life Balance ✨ Set Clear Expectations & Goals 👉 Read the full article and start building a culture where your employees feel valued, motivated, and ready to shine! https://hubs.ly/Q036F19Y0 #Leadership #TeamEngagement #ClubManagement #HospitalityExcellence

Join us in welcoming Chris to the RCS Hospitality team! 🎉 Chris Sarten is an experienced food and beverage leader with over 25 years of experience. His career began bussing tables as a teenager. His private club journey began at the age of 21 in Las Vegas, NV where he would work his way through the ranks and begin his first position as Food & Beverage Director. Chris has spent much of his career at the Food and Beverage Director level. Working at prestigious private clubs, Chris developed a record of improving operations to increase revenues, improve overall financial success and elevate the member experience. Chris has overseen club renovations, openings and has worked at the regional level to assist other properties to achieve operational goals. Chris’ experience at both for profit and equity clubs has allowed him to manage the member experience through multiple lenses. Through training, mentorship and system implementation, Chris believes that each team and individual can have the opportunity to deliver the high level of service their memberships expect. #Welcometotheteam #RCSHospitality #ServiceExcellence

🚨 Exciting News from RCSU! 🚨 We’re expanding our Virtual Training Platform with three brand-new courses designed to enhance your team’s skills and elevate the guest experience! 🎉 🍸 Basics of Bartending – Master essential techniques, drink knowledge, and bar service fundamentals. 👋 Greeting the Table – Learn how to make an outstanding first impression and set the tone for exceptional service. 💡 Suggestive Selling – Discover strategies to enhance guest satisfaction while increasing sales. These new courses are designed to build confidence, refine skills, and help hospitality professionals deliver outstanding service. We’re thrilled to continue growing our resource library for our RCSU subscribers! Want to explore how RCSU can keep your team at the TOP of their service game? Talk to MacKenzie today! 👉 https://hubs.ly/Q0369c7C0 #RCSU #VirtualTraining #HospitalityExcellence #ServiceTraining 🚀

Join us in welcoming Nancy to the RCS Hospitality team! Nancy is a dedicated hospitality professional with a Master’s in Business Administration, specializing in Hospitality Management. With over 14 years of robust experience in the industry, she has cultivated a deep understanding of the dynamics of hospitality, from the kitchen to front-of-house operations. Her career began as a trained pastry chef, where she developed a passion for culinary arts and the nuances of flavor and presentation. This foundational experience ignited her journey into restaurant management, where she successfully led teams, streamlined operations, and enhanced guest satisfaction. Her expertise extends to club management, where she honed her skills in membership services and communications, ensuring a personalized and memorable experience for each member. Her strong communication skills enable her to connect with diverse stakeholders, from team members to guests, fostering a collaborative environment that prioritizes service excellence. In addition to her management roles, she is passionate about training and mentorship. Nancy believes in empowering every team with the knowledge and skills they need to thrive, creating a culture of continuous learning and improvement. Her personable nature allows her to build strong relationships, ensuring a supportive and motivating workplace. #WelcomeNancy #RCSHospitality #ServiceExcellence

RCS Hospitality Group is honored to introduce the Whitney Pennell Scholarship for Hospitality Excellence, a tribute to an extraordinary leader, speaker, and educator in the hospitality industry. This prestigious scholarship is designed to support club managers in their pursuit of the Certified Club Manager (CCM) designation by assisting with the cost of completing a Business Management Institute (BMI) course. We will award five (5) scholarships of $500 each to deserving applicants who demonstrate their dedication to professional growth in the club industry. All submissions must be fully completed by June 1, 2025. Scholarship recipients will be announced on August 1, 2025. Apply today! https://bit.ly/42P8S2E

Such a great day at Club Management Association of America World Conference!