Regal.ai

?? Your 24/7 Sales Team: AI Phone Agents! Meet the Regal AI Phone Agent—your new always-on team member. It can autonomously handle millions of calls using AI that acts human around the clock. Whether it's 2 AM or 2 PM, it’s all about delivering instant, personalized responses. ? For you: More sales, less burnout. ? For your customers: Seamless support anytime. ?? Want to experience it yourself? Demo our AI Phone Agent today: https://lnkd.in/eviTKFmj

?? Customer service can be intense. We've all been on that call where emotions start to spiral—and not in a good way. Enter AI Voice Agents: ? No emotional baggage. Every call starts fresh. ?? Never mirrors frustration. Keeps the convo calm and on track. ?? Effortlessly empathetic. Expresses understanding without getting defensive. ?? Imagine the difference: 1?? Distracted caller? AI patiently redirects until the issue’s resolved. 2?? Upset customer? AI stays cool and focused, avoiding escalation. 3?? Sensitive topic? AI shows sympathy but keeps it efficient. Why it matters: U.S. companies lose up to $856 billion yearly from bad customer experiences. AI Voice Agents can help reclaim that revenue with calm, consistent, productive interactions. Curious how AI can transform your team’s toughest calls? https://lnkd.in/eYVYGsWi

Career Karma saw a 2x lift in conversions, a 25% boost in engagement, and 10x more conversations by partnering with Regal.ai. Here’s how we made it happen: ? Automated Calls & Lead Prioritization: Less time wasted, more impactful connections. ?? Speed to Lead: Fresh leads contacted ASAP, no waiting, no drop-off. ?? Real-Time Insights: Every lead journey is personalized and actionable—right from the start. ?? More Than Just Calls: Regal’s SMS integration helps Career Karma engage across channels with smart, tested messaging. Ready for results like these?

?? Who said the holidays are a quiet time for recruiting?! Definitely not us at Regal.ai... We're embracing the season of giving by giving YOU an opportunity to join our team ?? ?? Business Development Rep - looking for new grads wanting to make an impact in B2B SaaS sales! ?? AI Agent Product Specialist - a springboard role on our Product team, working closely with our co-founders on our newly launched AI Agents ?? Product Manager - targeting 1-2 years exp launching SaaS products ideally in the AI space Check out these fresh roles (and others!) by applying via our Careers Page ?? ??

I started my career in tech as a Product Manager. It was a fantastic training ground for becoming a founder, and ultimately led to meeting my Regal.ai co-founder, Rebecca Greene. So I am so excited to start hiring recent graduates into our AI Agent Product Specialist team. We believe that within ten years, 90% of interactions between businesses and their customers will be handled by autonomous Generative AI Agents, particularly voice/phone agents.?Regal is at the forefront of what's possible with AI Phone Agents so you will get to work with emerging technology. You will get great exposure to a variety of industries by working closely with our customers like Ro, Ethos, Varsity Tutors, a Nerdy Company, and Angi. And you will learn from experienced operators and leaders - including Rebecca and me. If you are a recent graduate with a CS degree or other relevant technical experience, we would love to hear from you. Product Specialist (AI Agent) >> APPLY NOW: https://lnkd.in/gDGdrEi2

?? Ready to take your customer outreach to the next level? Here’s the secret sauce: proactive personalization. 76% of customers expect personalized experiences and feel frustrated without them. So why not give them what they crave? Think: data-driven insights, perfectly timed SMS, and branded calls that say, “We’re here for you.” It’s time to turn data into action and customers into advocates: https://lnkd.in/eHSJ5_Fd

We’re thrilled by the positive responses to our new AI Phone Agent! Users are loving the human-like conversation flow, clarity, and quick response times that make interactions feel authentic and efficient. ???? Here’s what some have shared: ? "It felt like it had real personality!" ? "Possibilities! Excited to streamline our business with multi-channel AI capabilities." ? "The flow was human-like with slight pauses, making it seem like a person talking on the other side." Thank you to everyone who’s provided feedback so far – it’s invaluable as we continue to refine and improve. Stay tuned for more updates as we push forward in creating seamless, natural AI-powered interactions for businesses! ??

An underrated benefit of AI Voice Agents is their ability to keep #KeepCalmAndCarryOn in heated situations. Humans naturally mirror each other's emotional states, so when a customer isn’t getting what they want, a sales or customer service call can quickly devolve into an unproductive exchange when emotions take over. Human agents then carry over the emotional baggage of previous calls to the next. Note true for #AI. Regal.ai's AI Phone Agents start every interaction fresh and handle even the most difficult situations with a calm and measured approach. They can express empathy when appropriate — such as acknowledging a frustrating experience or exhibiting excitement for a customer’s life event — but they won’t get overwhelmed by emotions like a human might…because they don’t actually have feelings that get hurt or biases that get triggered. This helps keep calls on track and productive. ?? Here’s the data to back it up: 1?? In an A/B test between human agents and AI agents for an education company: - AI Agent sentiment was 93% positive, 7% neutral - Human Agent sentiment was 69% positive, 28% neutral, and 3% negative 2?? Not all AI Agents are created equal: - AI agent sentiment across 3 different versions of an AI agent - in a health insurance qualification use case - produced different distributions of sentiment. - Changes to the AI agent voice, latency and prompt led to a 25 percentage point improvement in sentiment from v1 to v3 in a matter of hours. E.g., giving instructions to “Acknowledge the customer’s response before continuing”, specifying a friendly persona for the agent, adding specific handling for more sensitive cases, etc. We’re still in the early innings of #AIPhoneAgents in contact centers, but their human-like conversational style (unlike an IVR) and ability to keep infinite composure (unlike a human agent) has the potential to drive significant revenue/cost savings for sales and support contact centers. #ContactCenterLeaders: How much revenue would you estimate has been lost due to heated customer interactions that go awry in your contact center?

?? 6 Powerful Ways Real-Time Customer Data is Revolutionizing Contact Centers ?? With real-time insights into each buyer’s journey, agents can boost conversions, increase customer loyalty, and deliver interactions that feel personal and on-point. Check out our latest blog for six ways leading brands are using their customer data to drive real-time personalization — and how you can, too. Here’s a sneak peek: ?? Home Services: Craft service bundles that feel tailor-made. ?? Financial Services: Boost conversion rates with insights on each customer’s progress. ?? Insurance: Cross-sell effectively based on past behavior. ?? Banking: Spot early signs of churn to keep valuable customers. Real-time data isn’t just a tool—it’s a game-changer for sales, support, and retention! ?? ?? Don’t miss out on the full blog to see how top brands are using data to build customer loyalty that lasts. https://lnkd.in/ewwwFePE

?? New Month, New Features! Here’s What Regal Shipped in October 2024 ?? In October, we dropped some powerful features designed to make agent workflows smoother, increase call efficiency, and keep your team in sync — all while giving you actionable insights into your customer interactions. ?? Sub-Brand Visibility on Task Cards Agents can now see sub-brand details at-a-glance, making it easier to tailor conversations. For multi-brand teams, this feature keeps messaging consistent and relevant. Want this on your task cards? Just ask your CSM! ?? Universal Embeddable iFrame Use Regal right where your agents work, whether it’s a custom CRM or third-party platform like Zendesk. The new iFrame syncs seamlessly for calls, texts, and status updates, so every customer interaction is in one place. Coming Soon ?? Task reassignment from Agent Desktop, custom objects, and more. Let us know which feature you're most excited about, and get ready to supercharge your team’s efficiency and engagement: https://lnkd.in/e422m2Jg