What works for Starbucks won’t necessarily work for Walmart. So why do so many businesses copy-paste CX strategies? ? Customers expect unique experiences ? Industry, audience, and brand personality all matter ? Generic CX = forgettable experiences RBG’s customized approach to CX ensures that brands deliver experiences that fit their business—and their customers. Because in CX, one size never fits all. #CXCustomization #CustomerExperience #CXStrategy #RealityBasedCX
Reality Based Group
消费者服务
Austin,Texas 1,540 位关注者
Reality Based Group is your customer experience partner for continued success across multiple locations.
关于我们
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?
- 网站
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https://www.realitybasedgroup.com
Reality Based Group的外部链接
- 所属行业
- 消费者服务
- 规模
- 51-200 人
- 总部
- Austin,Texas
- 类型
- 私人持股
- 创立
- 1992
- 领域
- Video Mystery Shopping、Mystery Shopping、Satisfaction Surveys、Market Research、Merchandising Audits、Pricing Intelligence、Customer Service、Customer Experience、Competitive Pricing、Training和Virtual Reality
地点
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主要
9015 Mountain Ridge Drive Suite 100
US,Texas,Austin,78759
Reality Based Group员工
动态
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Here’s a hard truth: Most unhappy customers never complain—they just walk away. According to a study by 1st Financial Training Services, 96% of unhappy customers don’t complain, and 91% will never return. That means businesses often don’t realize there’s a problem until it’s too late. The solution? Proactive customer experience strategies that identify problems before they cost you customers. At RBG, we help brands listen, learn, and lead in CX. #CustomerRetention #CXStrategy #CustomerLoyalty #RealityBasedCX
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We are so proud to have such incredible partners like #chartwaycreditunion which was recognized by Forbes as one of the Best-In-State Credit Unions, in 2024. "Our partnership has been invaluable in identifying key training opportunities, recognizing strong performance, and introducing new member satisfaction KPIs. It’s been exciting to see the impact of these efforts on our organization. We’re especially proud that member satisfaction among new account holders has improved and appreciate the ongoing recommendations that have helped us continuously evolve our program." Tyjai Richardson, CCUFC, Member Experience Manager – Chartway Credit Union #Partnership #creditunion #Forbes #CustomerExperience #ChartwayCreditUnion
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?? Businesses track sales, foot traffic, and online engagement—but are they measuring what truly drives revenue? ? A great customer experience (CX) isn’t just about fast service or friendly employees—it’s about consistency, personalization, and problem-solving. ?? RBG’s mystery shopping programs help you: ?? Identify gaps in customer experience ?? Turn data into actionable improvements ?? Boost customer loyalty and retention Stop guessing—start optimizing. Let’s build a CX strategy that works. #CustomerExperience #DataDrivenDecisions #MysteryShopping #CXMatters #CustomerLoyalty
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Always love seeing our partners incredible success! Congratulations Brett Itterman on being named International Franchise Association's Franchise of the Year!
Congratulations to our multiunit franchisee, Brett Itterman, on being named International Franchise Association's Franchisee of the Year! We are SO proud of your trailblazing accomplishments and are honored to have you here at Taco John’s. Read more here: https://lnkd.in/ghQCi3mJ #IFA #TacoJohns #FranchiseeoftheYear #IFA2025 #TeamFranchising #Franchisee #IFACon2025
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CX isn’t about opinions—it’s about reality. RBG’s reality-based Mystery Shopping Programs capture real interactions, measure real data, and drive real change. No fluff, no guesswork. Ready for reality-based CX? Let’s talk. #DataDrivenCX #RealityBasedCX #CustomerExperience
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Strong CX doesn’t just make customers happy—it makes businesses profitable. Companies that invest in CX don’t just improve service; they see measurable impacts on their bottom line. At RBG, we take a custom, results-driven approach to CX, and the numbers speak for themselves: ? 3X return on each dollar spent ? 109% improvement in CX ? 24% reduction in employee turnover RBG delivers real results, not just reports. Ready to see the difference? #RealityBasedCX #CustomerExperience #ROI #BetterBusiness
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Did you know? According to a study done by Emplifi, 86% of customers will leave after just two bad experiences. Bad CX isn’t just frustrating—it’s expensive. RBG’s mystery shopping and real-time training uncover what’s broken before it costs you customers. That’s proactive, profit-saving CX. #CustomerExperience #MysteryShopping #RetentionMatters
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Let’s be real—most training programs are boring. That’s why they don’t work. RBG’s Gamified Training & Virtual Reality make learning engaging, interactive, and effective. Your employees want to participate—and your customers see the difference. Smarter teams = better CX. #TrainingInnovation #CustomerExperience #RealityBasedLearning
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With mystery shopping, GameFilm?, and real-time analytics, Drybar gained the insights needed to standardize service, reinforce brand values, and improve revenue. Within three months, 100% of their franchise locations adopted the program—leading to a 15% decrease in complaints and a 35% increase in upsells. That’s the power of reality-based insights. #CustomerExperience #MysteryShopping #GameFilm #DataDrivenCX
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