Reality Based Group

What works for Starbucks won’t necessarily work for Walmart. So why do so many businesses copy-paste CX strategies? ? Customers expect unique experiences ? Industry, audience, and brand personality all matter ? Generic CX = forgettable experiences RBG’s customized approach to CX ensures that brands deliver experiences that fit their business—and their customers. Because in CX, one size never fits all. #CXCustomization #CustomerExperience #CXStrategy #RealityBasedCX

Here’s a hard truth: Most unhappy customers never complain—they just walk away. According to a study by 1st Financial Training Services, 96% of unhappy customers don’t complain, and 91% will never return. That means businesses often don’t realize there’s a problem until it’s too late. The solution? Proactive customer experience strategies that identify problems before they cost you customers. At RBG, we help brands listen, learn, and lead in CX. #CustomerRetention #CXStrategy #CustomerLoyalty #RealityBasedCX

We are so proud to have such incredible partners like #chartwaycreditunion which was recognized by Forbes as one of the Best-In-State Credit Unions, in 2024. "Our partnership has been invaluable in identifying key training opportunities, recognizing strong performance, and introducing new member satisfaction KPIs. It’s been exciting to see the impact of these efforts on our organization. We’re especially proud that member satisfaction among new account holders has improved and appreciate the ongoing recommendations that have helped us continuously evolve our program." Tyjai Richardson, CCUFC, Member Experience Manager – Chartway Credit Union #Partnership #creditunion #Forbes #CustomerExperience #ChartwayCreditUnion

?? Businesses track sales, foot traffic, and online engagement—but are they measuring what truly drives revenue? ? A great customer experience (CX) isn’t just about fast service or friendly employees—it’s about consistency, personalization, and problem-solving. ?? RBG’s mystery shopping programs help you: ?? Identify gaps in customer experience ?? Turn data into actionable improvements ?? Boost customer loyalty and retention Stop guessing—start optimizing. Let’s build a CX strategy that works. #CustomerExperience #DataDrivenDecisions #MysteryShopping #CXMatters #CustomerLoyalty

Always love seeing our partners incredible success! Congratulations Brett Itterman on being named International Franchise Association's Franchise of the Year!

CX isn’t about opinions—it’s about reality. RBG’s reality-based Mystery Shopping Programs capture real interactions, measure real data, and drive real change. No fluff, no guesswork. Ready for reality-based CX? Let’s talk. #DataDrivenCX #RealityBasedCX #CustomerExperience

Strong CX doesn’t just make customers happy—it makes businesses profitable. Companies that invest in CX don’t just improve service; they see measurable impacts on their bottom line. At RBG, we take a custom, results-driven approach to CX, and the numbers speak for themselves: ? 3X return on each dollar spent ? 109% improvement in CX ? 24% reduction in employee turnover RBG delivers real results, not just reports. Ready to see the difference? #RealityBasedCX #CustomerExperience #ROI #BetterBusiness

Did you know? According to a study done by Emplifi, 86% of customers will leave after just two bad experiences. Bad CX isn’t just frustrating—it’s expensive. RBG’s mystery shopping and real-time training uncover what’s broken before it costs you customers. That’s proactive, profit-saving CX. #CustomerExperience #MysteryShopping #RetentionMatters

Let’s be real—most training programs are boring. That’s why they don’t work. RBG’s Gamified Training & Virtual Reality make learning engaging, interactive, and effective. Your employees want to participate—and your customers see the difference. Smarter teams = better CX. #TrainingInnovation #CustomerExperience #RealityBasedLearning

With mystery shopping, GameFilm?, and real-time analytics, Drybar gained the insights needed to standardize service, reinforce brand values, and improve revenue. Within three months, 100% of their franchise locations adopted the program—leading to a 15% decrease in complaints and a 35% increase in upsells. That’s the power of reality-based insights. #CustomerExperience #MysteryShopping #GameFilm #DataDrivenCX