RadiantGraph

I recently met with John Lynn at Healthcare IT Today to discuss the complex barriers payers face in connecting with their members. Our belief at RadiantGraph is based on building AI & ML capabilities in digital health over the last two decades: Intelligent Personalization will truly transform how we as consumers experience healthcare. Check out my segment here: https://bit.ly/41KKCwj

There’s no single solution to misinformation. But there are plenty of things healthcare leaders can do to ensure its negative effects don’t get even worse. Chief among them: Stop treating every patient exactly the same. Ever wonder why the agents of disinformation are so skilled at capturing our attention? 1) They know what we care about 2) They validate our concerns 3) They offer us personalized solutions Despite so many advantages — billions in health IT investments, deeply personal patient data, and cutting-edge technology — healthcare still struggles to engage patients. Every year on my birthday, I get the same postcard from one of my providers. A thoughtful gesture, sure. But they make it out to “Miss Greta Nayyar,” indicating no awareness that I’m married and of non-European descent. Think about it: 1) Does healthcare know what we care about? The industry has invested billions in collecting our personal health information, but the care we get is hardly personalized. 2) Does healthcare validate our concerns? We want personalized, expert health advice on demand, plus the service we’ve come to expect from other industries. But it’s unnecessarily difficult to get either. 3) Does healthcare offer us personalized solutions? In an era of unlimited choice, healthcare remains a one-size-fits-all industry. The bottom line: Misinformation’s setbacks are costing healthcare organizations billions of dollars. And they’re leading patients on desperate, dangerous, dead-end searches for personalized answers to our health questions. I partnered with RadiantGraph because they’re solving one of the most important pieces of this misinformation puzzle: personalized engagement. That’s the biggest promise of AI in healthcare: driving true N-of-1 engagement. And that’s what Anmol Madan is doing with RadiantGraph. In a sea of so-called “AI experts,” he’s worth following into the future. Anmol is an MIT PhD AI scientist who understands the intersection of healthcare and technology like almost no one else. And he’s assembled an amazing team — including yours truly — that cares deeply about using technology to make personalized healthcare experiences accessible to everyone. #Misinformation is getting worse. Healthcare’s reckoning is here. We have to get it right this time. And that starts with building deeper, richer connections with the people we serve, right now.

?? Day 3 of #HLC2025 concluded with several discussions on elevating communications and branding efforts and integrating best practices. ?? ?? Conference Reflections were led by Ashley John, Director, Issue Advocacy at Novartis, where she gave insights on the conference's inspirational moments. ???Session 7: Social Driver’s Chief Strategy Officer & Co-Founder Anthony Shop, American Diabetes Association’s CEO Charles “Chuck” Henderson, Arthritis Foundation’s President & CEO Steven Taylor, and Society for Women's Health Research (SWHR) President & CEO Kathryn Godburn Schubert shared tips on how to keep your audience engaged and effective approaches for adding personal touches to social media posts. ?? Session 8: University of Florida College of Journalism and Communications Director Ann Searight Christiano, RESOLVE: The National Infertility Association's President & CEO Barb Collura, National Alopecia Areata Foundation's President & CEO Nicole Friedland, and the US Pharmacopeia's Senior Director, Advocacy and Stakeholder Engagement Amy Sonderman addressed their organization’s experience with crisis communication, highlighting how they navigated difficult situations and managed communication effectively during times of crisis. ?? Session 9: RadiantGraph Chief Medical Officer Dr. Geeta Nayyar, MD, MBA and National Health Council (NHC) CEO Randall Rutta focused on the future of health care, addressing the intersection of medicine, humanity and innovation. The NHC extends a big thank you to our attendees, speakers, moderators, sponsors, and NHC staff who helped contribute to the success of this impactful event. Get ready for #HLC2026 — see you there!

I'm thrilled to be presenting at ViVE 2025 with Jigar Shah of Blue Shield of California. Personalization shouldn't be out of reach for health plans. Join us February 17th at 2:10 pm on the AI Stage to see how innovative plans like BSC are making personalization happen, with trust, confidence and results.