QuestionPro

Our latest #TCXT explores why asking, "Is the car okay?" might not be the best opening line when dealing with angry customers. In this entry, QuestionPro's Marketing Content Manager, Daniela Guerrero, describes a memorable customer experience that made her rethink brand responses to unpleasant situations. Read the full article: https://hubs.li/Q02YLXBF0 #CustomerExperience #CXStrategy

We are so happy to announce that according to GetApp's Category Leaders 2024 Ranking, we are the #1 Top Ranking Survey Software based on user reviews!

Let's hear QuestionPro's President and Chief Healthcare Officer, Arti Pullins, discuss #XDay and what makes this conference unique.

#TBT: To our CX President Ken Peterson having a blast at The Caribbean Customer Experience Summit!

Join us for the second episode of our monthly webinar series on November 13th at 1:00 PM EST, featuring Mahesh Pillai, Director of Research Compliance from the IRB Board at the University of Toledo. This session will provide an in-depth look at the Institutional Review Board (IRB) process, offering valuable insights and practical guidance for researchers. Learn how to effectively navigate the IRB landscape using QuestionPro, and engage in a live Q&A to address your questions. Don’t miss this opportunity to enhance your understanding and streamline your research efforts!

Even the best managers face self-doubt, but overcoming it is essential for effective leadership. A manager's confidence doesn't impact just their decisions but also team dynamics and long-term success. In this article, Workforce President Sanja Licina, Ph.D., and other Forbes Human Resources Council members share valuable advice on helping managers build and sustain confidence. https://hubs.ly/Q02XD9J-0

One of the biggest challenges facing VoC and Insights teams today is the need to demonstrate the value they are bringing to their organizations. VoC and Insights teams perform important functions, but their value is often marginalized because they struggle to drive action to improve the customer experience. This makes it harder for them to show the impact of their work which ultimately reduces their visibility and influence in an organization. How can VoC teams reverse this trend and increase their value and visibility? Join this workshop to learn how a customer journey management approach can increase the actionability of your insights and ensure the right CX improvements are being made. Takeaways - Turn Insights into Impact: Discover how to make your VoC data drive real CX improvements. - Learn techniques to showcase your VoC program’s value and raise your team's visibility. - Focus on What Matters: Align insights with customer journeys to prioritize high-impact changes. Speakers Sue is a customer-centric leader passionate about creating exceptional customer experiences. With over 30 years in the airline industry, she’s known for pivoting in challenging situations, leveraging data and storytelling to drive meaningful change. Her collaborative approach has built connections across global teams, contributing to Delta’s industry-leading rankings. As a Delta Chairman's Club honoree, she’s dedicated to elevating the brand and fostering strong team cultures. A lifelong learner, Sue recently earned her M.S. in Customer Experience Management from Michigan State, studying under Raj. She is excited to embark on her next CX journey with Ascension Health in November 2024. Raj Sivasubramanian is a Customer Experience Leader with diverse expertise across multiple industries in sales, marketing, and management consulting. He is passionate about enabling organizations to become more customer-centric by developing impactful Voice of Customer programs and turning customer data into actionable insights that guide business decisions. Known for his strong collaboration skills, Raj connects with stakeholders at all levels to understand their needs and drive change. As a frequent conference speaker, he shares his knowledge on leveraging customer feedback and metrics to enhance customer experiences.

Join CX experts Sue and Raj for an interactive session on using Journey Management to boost VoC program impact. Discover how aligning insights with the customer journey can drive powerful changes and enhance program visibility, transforming your VoC strategy from good to game-changing. https://hubs.li/Q02XD9--0

Is your VoC program making a real impact? For many VoC teams, turning valuable insights into actionable change can be difficult. Join us on November 13 at 11:00 AM CT for a live session with CX experts Sue and Raj to discover how Journey Management can elevate your VoC program's value. Learn how to align insights with the customer journey, showcase the program's impact, and drive meaningful CX improvements. https://hubs.li/Q02XD7cY0

Ken Peterson, President of CX at QuestionPro, shared a powerful takeaway from the?CX Summit: brands may think they're 'covering all the bases' in experience, but only 9% effectively integrate customer, employee, and user journeys. The rest of us? We've got room to grow! Ensuring a smooth experience at every interaction – from digital touchpoints to in-person encounters – could set a brand apart. Time to measure, improve, and unify the experience.? #CustomerExperience #TotalExperience #CXMeasurement