QuestionPro

Not long ago, customer experience was the rising star of business strategy. Companies invested heavily, promising seamless journeys and frictionless interactions. But now, it’s a different story. Budgets are tightening, executives are demanding ROI, and CX teams are under pressure to prove their worth. The question is no longer “Should we invest in CX?” but “How can we ensure it drives measurable and actionable business success?” In this session, CX strategist Eldon Phukuile will explore the forces reshaping CX, from budget constraints and ROI-driven leadership expectations to AI and data-driven decision-making. Key takeaways: ? Why CX must go beyond "good experiences" to deliver measurable, business-aligned value that integrates both tangible utility and emotional engagement. ? How to reposition CX as a business necessity amidst budget cuts and CEO-driven ROI expectations, ensuring its seat at the executive table. ? What leaders must do to stay ahead, leveraging AI, analytics, and evolving customer success strategies. Tune in on: March 26th @11 AM (CT) Register now and learn how to position CX as a revenue-driving function and secure its role in shaping business success. About the guest speaker: Eldon Phukuile is a business growth strategist, CX consultant, and transformation advisor with expertise in IT, analytics, and customer experience. Originally from South Africa, he spent 15 years in IT before shifting to business transformation. Now based in Canada, he helps organizations drive growth by aligning customer value with strategy, culture, and operations, focusing on business growth and financial services. A co-founder of Customer Experience South Africa and author of the LinkedIn newsletter “CX Drives Business Growth,” Eldon is also a member of the CXPA Canada regional council. His current area of interest lies in understanding the physiological impact of customer experience, linking CX strategy to human well-being and decision-making at a biological level. ?? Can't make it live? Sign up anyway, and we'll send you the recording afterward!

We couldn't be more excited to announce our partnership with MarketCulture Strategies! Combining the masterful MarketCulture MRI Benchmark, with QuestionPro will enable businesses to use employee insights to enhance customer satisfaction, uncover blind spots, and drive sustainable growth! Read more about our partnership here! https://lnkd.in/ekjSU5-C

?? What’s the one question that can make or break a career? Hint: It’s not about skills. It’s not about experience. It’s about bias. In our latest #QuestioningGurus episode by QuestionPro, we flipped the script on International Women's Day and tackled a game-changing topic: ?? How the questions we ask (or don’t ask) shape workplace reality. With Dr. Dave Kennedy, Ph.D. & Noa Rein from Career Science, we explored how #biases sneak into everyday workplace conversations—and what #leaders, HR, and allies can do about it. Key Takeaways: ? The hidden power of questions—how they define #opportunities and workplace culture. ? The gendered reality of interviews—why women get asked more about work-life balance than men ? How to design bias out of hiring & leadership (spoiler: it starts with better questions). ? What male allies can do today—hint: it’s not just about “noticing” bias, it’s about speaking up. ? Why measuring bias matters—and how #data can drive change at scale. ?? One standout insight: ?? “The questions you’re asked—and the ones you aren’t—shape your reality.” So, let’s talk: ?? What’s a workplace question you’ve been asked that stuck with you—for better or worse? ?? Listen now: https://lnkd.in/dZT5E_hw Drop your thoughts in the comments! ?? #InternationalWomensDay #Leadership #WorkplaceBias #QuestioningGurus #HR?

Employee experience is more than just satisfaction; it is a key driver of productivity, retention, and overall business success. But what role do researchers play in shaping it? In this session, we will explore how market research methodologies can enhance employee experience strategies, what metrics matter most, and how organizations can create data-driven workplaces that thrive. Join us for an insightful discussion with industry experts on the evolving role of research in employee experience. ??? New to streaming or looking to level up? Check out StreamYard and get $10 discount! ?? https://lnkd.in/d8srjNpS

Join QuestionPro and RADICL for an unforgettable night at Overlook Lounge, The Wynn as we kick off Transform 2025 in style! ?? Expect great vibes, delicious drinks (on us! ??), and amazing company—including Sanja Licina, Ph.D., Arti Pullins, and Dan Riley. Whether you're here to connect, unwind, or just enjoy a top-tier margarita, this is the place to be. ?? Where: Overlook Lounge, The Wynn ? When: 7:30 PM - 9:00 PM (after the official Transform reception) Come thirsty, leave happy. ?? RSVP now! #TRANSFORM2025

The future of market research depends on the next generation of talent. In honor of Women’s Month, this session highlights the impact of mentorship in MRX and the work of Women In Research (WIRe). Join industry leaders as they share insights on fostering growth, building essential skills, and creating a supportive network for emerging professionals.

East Coast—are you ready to make the most of your lunch break? ?? The QuestionPro Lunch Club is coming to New York and Boston! We're bringing together market research pros for insightful conversations, networking, and a delicious meal—all on us! This isn’t your typical lunch. We’re talking: ? Exclusive insights on AI and market research trends ? Real-world case studies and best practices ? A chance to connect with industry leaders and peers Spots are limited, so don’t miss out! Reserve your seat now: https://hubs.li/Q0395KhG0 #MarketResearch #Networking #LunchClub #QuestionPro #EastCoastEvents

We are so proud of Sanja Licina, Ph.D. for everything she does in the sphere of Employee Experience. Not only is QuestionPro a better place because of her but she gives everything to the customers and partners of our QuestionPro Employee Experience platform. Want to make your workplace a better place? We are here to help and we've got the credentials to prove it! #employeeexperience #hr #culture

Join us for an exclusive Q&A-style webinar with Steve McGee, Panel Manager at OnePoll, hosted by Dan Fleetwood, President of Research & Insights here at QuestionPro. This session will explore how OnePoll successfully manages its research panel using communities. From recruitment and engagement to long-term panel retention, Steve will share the strategies OnePoll uses to maintain a high-quality panel and how they balance qualitative and quantitative research to maximize insights. You'll also learn the 10 key steps to building and managing a thriving research community, including best practices for recruitment, engagement, and incentive programs. Key Takeaways: ? How OnePoll Uses QuestionPro Communities: A behind-the-scenes look at how OnePoll transitioned and manages its panel. ? Building and Retaining a High-Quality Panel: Strategies for recruitment, engagement, and ensuring long-term participation. ? Balancing Quantitative and Qualitative Research: How OnePoll conducts large-scale surveys while exploring quali-quant opportunities. ? The Role of Incentives & Communication: How behavioral economics, rewards, and regular updates keep panelists engaged and responsive. ?? Can’t attend live? Register anyway to watch the webinar on-demand and get the slides after the session.

Healthcare’s talent shortage is real—how can organizations attract, engage, and retain top professionals? Join HealthPulse as we explore the 3R Strategies: Recognition, Recruitment, and Retention. Learn how workplace culture and employee engagement can help solve this growing challenge. Key takeaways: - Understanding the healthcare talent shortage: Why hiring and retention are more difficult than ever. - The role of employee engagement: How a strong workplace culture impacts recruitment and retention. - Practical strategies for healthcare leaders: Actionable steps to improve recognition, strengthen hiring processes, and reduce turnover. When: Wednesday, February 26th at 10 AM CT Where: Virtual (Register here: https://lnkd.in/dbr2NC5t) Don’t miss this opportunity to gain insights that can reshape your healthcare workforce. Save your spot now!