Quantum Metric

Say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. ?? But, wait there's more: ?? Pose questions to Felix to learn more about an experience. ??Incorporate Felix directly into your VoC channels. ?? Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

Celebrating the 2025 CPD Signal Award Winners ?? Customer needs evolve in real time—so should the way we build digital experiences. The CPD Signal Awards celebrate organizations that don’t just gather insights but take action, continuously refining their digital experiences to meet customer needs with speed and precision. This year’s winners are redefining what it means to be customer-driven: ?? Vans, a VF Company – Pioneering a data-driven culture for better digital products ?? Carter’s – Eliminating friction and enhancing the customer journey ?? Wyndham Hotels & Resorts – Aligning digital strategy with customer expectations ?? Lenovo – Innovating through a customer-first design approach ?? Geico – Creating a seamless and personalized mobile experience Each of these brands has embraced Continuous Product Design (CPD) to turn insights into real business impact. We’re proud to celebrate their achievements and the culture of innovation they represent. Congratulations to the winners—your work is setting the standard for digital excellence!

As #QuantumLEAP2025 approaches, we want to take a moment to extend a huge THANK YOU to our incredible sponsors who are helping make this year’s event the best one yet! Shoutout to Google Cloud, AB Tasty, Zilker Trail Consulting, Monetate, Publicis Sapient, and Kameleoon for their partnership and support. Your commitment to driving digital experiences forward is what makes this community so powerful. Don't miss the opportunity to connect and learn from our amazing partners at LEAP through breakout sessions or stopping by their booth!

For American Airlines, delivering a frictionless digital experience is always a priority. By unifying logins across its app, website, and loyalty programs, the airline made access simpler and more seamless for travelers—enhancing convenience without compromise. Join Sharon Corless, Sr. Analyst, Digital Analytics Health and Insights, and Ben Segal, Manager of Digital Analytics and Reporting at American Airlines, at #QuantumLEAP2025 as they share how the airline: ? Simplified authentication for millions of travelers ? Ensured a consistent, connected experience across digital touchpoints ? Leveraged Quantum Metric to monitor, optimize, and refine the journey Learn how American Airlines is setting a new standard for digital travel experiences.

How do you build successful AI-powered products? It starts with data quality and understanding the risks. Quantum Metric's Adam Dille recently joined Zeba H. Hasan from Google Cloud on the Joel Beasley | Modern CTO Podcast to discuss these critical topics. They explored common pitfalls, strategies for company-wide AI buy-in, and the vital role of human oversight. Check out a sneak peek of their discussion below and check the comments for the link to the full episode!

2024 was a year of momentum, and we’re just getting started. At Quantum Metric, our mission is simple: to help digital organizations win the hearts of their customers. And in 2024, we saw that mission come to life in incredible ways: 1?? 40% YoY revenue growth, reflecting the growing demand for experience-driven insights. 2?? AI-powered innovations that make it easier than ever to surface and act on customer needs. 3?? 98% logo retention—a testament to the deep relationships we build with our customers. 4?? A growing partnership with Google Cloud—unlocking new innovation and scale. The takeaway? Customer-centricity isn’t just a competitive advantage—it’s a necessity. A huge thank you to our team, customers, and partners for making this journey possible. As we move into 2025, we’re doubling down on helping brands turn digital friction into fuel for growth —because winning in digital starts with winning hearts.

Great digital experiences don’t happen by chance—they’re built with data, collaboration, and a relentless focus on the customer. At Quantum LEAP 2025, CDW and Zilker Trail Consulting will share how their partnership is driving digital transformation and smarter decision-making. ?? What you’ll take away: ?? How CDW identified and eliminated friction in the user journey ?? Strategies for turning customer insights into real business impact ?? A roadmap for building a data-driven culture of innovation If you’re looking for practical strategies to optimize your digital experiences, don’t miss this session! #QuantumLEAP2025

Every call to your contact center isn’t just costly—it’s a sign of friction in your digital experience. But what if you could proactively reduce call volume and fix issues before they escalate? Join us on February 13th at 9 AM PST for a live webinar: 3 Ways to Cut Contact Center Costs with Data Enrichment We’ll cover: ?? How data enrichment helps uncover the root causes behind customer calls. ?? Key findings from analyzing customer interactions across industries. ?? Practical strategies to reduce friction and unlock optimization opportunities. If reducing costs and improving customer satisfaction are priorities for you, this is a session you won’t want to miss. Register now: https://lnkd.in/ep3_2yb7

Imagine a world where passengers never have to start over when seeking support. United Airlines is making that a reality—using Generative AI to eliminate digital friction and deliver seamless, personalized customer interactions. Check out out lastest webinar to hear from Angelica Zdanewicz at United Airlines, Danielle Harvey from Quantum Metric, and Ryan Saunders from LivePerson as they break down how to: ?? Move from reactive to proactive servicing with AI-powered assistance ?? Orchestrate personalized conversations that adapt to customer needs in real time ?? Leverage key partnerships to take action when it matters most Watch the full conversation at the link in the comments!

At MasOrange, collaboration isn’t just a buzzword—it’s the foundation of exceptional customer experiences. Join Maria Jesus ("Chus") Martinez Vega at MasOrange, as she shares how her team built a cross-functional stakeholder committee that: ? Aligned priorities across departments ? Drove adoption of Quantum Metric ? Created a unified approach to elevating the customer experience—from sales to support Whether you’re driving digital transformation or scaling CX innovation, this session will give you actionable insights to align teams and make data-driven decisions that move the needle.