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CX Brilliance Unleashed! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Dilpreet Singh (CLMP?), Head - Loyalty CRM and Partnerships at ITC Hotels Limited, as our prominent panel speaker, sharing his insights on the topic ??"?????????????????? ????????????????????: ?????????????? ????????????????-???????????????????? ???????? ?????? ??????" ?????????? ?????? ??????????????: Mr. Dilpreet Singh is a distinguished Loyalty and CRM leader with a remarkable two-decade career spanning dynamic industries. Currently serving as the head of Loyalty, CRM, and Partnerships at ITC Hotels, he leverages cutting-edge martech and data-driven marketing to optimize customer retention and enhance experiences. His impressive journey includes successful tenures at renowned organizations like Oberoi Hotels & Resorts, Jubilant Food Works, American Express, and The Smile Group, where he consistently excelled in driving loyalty and customer engagement. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #cx #customerexperience #customer #quanticawards #quanticcxawards #delhi #customerservice #customercentricity

Transforming CX, One Insight at a Time! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Sumitra Patnaik, Associate Director - Customer Experience & Customer Service at OLX India, as our prominent panel speaker, sharing her insights on the topic ??"?????????????????? ????????????????????: ?????????????? ????????????????-???????????????????? ???????? ?????? ??????" ?????????? ?????? ??????????????: Sumitra, a Green Belt Six Sigma certified professional, brings 17+ years of expertise in Operations, CX, Customer Service, Insights, and Trust & Safety. She drives a ‘customer-first’ agenda, enhancing experiences across C2B journeys, contact centers, social media, and escalations. An expert in process optimization, grievance reduction, and dealer NPS, she collaborates cross-functionally to deliver seamless CX. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #cx #customerexperience #quanticawards #quanticcxawards #customerservice #customerfirst

We risk-proofed the future with AI and won an award for it! Proud to win the 'Best AI Solution for Risk Prediction (General Insurance)' award at the 2nd Edition Data Analytics & AI Show 2025 hosted by Quantic Business Media Pvt. Ltd. This recognition fuels our commitment to pushing the boundaries of AI-driven insurance solutions. Here's to a future where innovation transforms insurance Easy. Breezy. Surely. #DataAnalyticsAndAIShow2025 #Quantic #ZunoLife #ZunoGeneralInsurance #ZunoAndChill #EasyBreezySurely

Where CX Meets Innovation! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Gagandeep Singh, SVP & Head - Customer Experience at Niva Bupa Health Insurance as our prominent panel speaker, sharing his insights on the topic ?? "?????????????????? ????????????????????: ?????????????? ????????????????-???????????????????? ???????? ?????? ??????" ?????????? ?????? ??????????????: Mr. Gagandeep Singh is a seasoned Business Excellence Leader with 19 years of expertise dedicated to enhancing customer experience, driving business transformation, and optimizing processes through process excellence and smart automation. His extensive project spectrum includes establishing Operational Excellence (OPEX) teams and cultivating a culture of excellence within organizations. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #customer #cx #genai #quanticawards #quanticcxawards #delhi #svp #customercentricity #cxleaders #insights

Pioneers of Customer Excellence The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Garima Pant, Vice President Customer Experience at TBO.COM, as our prominent panel speaker, sharing her insights on the topic ??"??????????: ???????? ?????????? ???????? ???? ?????????????? ???????????????? ??????????????"? ?????????? ?????? ??????????????: Garima is a seasoned service professional with 18+ years of experience across Gaming, E-commerce, Telecom, Consumer Products, and Contact Centers. She specializes in Key Account Management, Service Marketing, Customer Success, Experience Management, Quality, Training, and Partner Management. Certified in Operations/Call Center Management by ICMI and a Six Sigma Green Belt from BMGI, she excels in optimizing customer journeys and driving service excellence. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #customerexperience #cx #quanticawards #quanticcxawards #customerloyalty #customer #customerservice #genai #ai

AI-Powered Observability Like Never Before! ?? Join New Relic Now Live in Gurugram this ????????????, ?????????? ????????, for an exclusive deep dive into the future of AI-driven insights. ?? ????????????????? ??????????, ?????????? ??????????, ???????????????? ? ??:???? ???? - ??:???? ???? ? What’s in Store? ? Insights from Manav Khurana, Chief Product Officer at New Relic ? 20+ game-changing AI features to predict and prevent issues ? Learn how industry leaders leverage AI for peak performance ? Exclusive first look at New Relic’s biggest update yet ? Network & unwind over a relaxed happy hour ?? Spots are filling up fast—register now: https://lnkd.in/gSTdu8Bt #NewRelic #NewRelicNow #IntelligentObservability #AI #DevOps #SRE #DevOpsCommunity #Gurugram #EngineeringLeadership #DevSecOps

Transforming CX, One Insight at a Time! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Rajesh Bhardwaj ??, Head of Operation- CX at Medanta, as our prominent panel speaker, sharing his insights on the topic ?? "?????????????????? ????????????????????: ?????????????? ????????????????-???????????????????? ???????? ?????? ??????" ?????????? ?????? ??????????????: Rajesh is a seasoned CX leader with almost 2 decades of experience in directing and transforming large-scale customer centric processes across diverse industries. He is a certified Six Sigma project manager with expertise in sales team management, customer experience, Omni channel design/ implementation and lean management. Rajesh is currently the Head of Operations Control at Medanta, one of the largest and best private hospitals in India, where he oversees customer connect and experience across all communication channels. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #customer #cx #operations #quanticawards #quanticcxawards #customerloyalty #healthcare #communication #genai #insights

Celebrating CX Innovation! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Indranil Mukherjee, DVP & Head Customer Experience at PVRINOX PICTURES, as our prominent panel speaker, sharing his insights on the topic ??"?????????????????? ????????????????????: ?????????????? ????????????????-???????????????????? ???????? ?????? ??????" ?????????? ?????? ??????????????: Indranil Mukherjee is a seasoned CX leader with a 20-year track record of delivering exceptional customer experiences. His unwavering commitment to putting customers first has been honed through collaborations with industry leaders who share his passion for customer satisfaction. Currently serving as Deputy Vice President & Head-Customer Experience at PVR INOX, he has previously held leadership roles at renowned organizations like IndiGo, JBL, Samsung, and Airtel. Indranil’s passion for customer satisfaction has driven him to consistently exceed expectations and foster a culture of excellence within his teams. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #customer #cx #cxleaders #quanticawards #quanticcxawards #customerfirst #customersatisfaction #genai #insights

Transforming CX, One Insight at a Time! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Krishna Gautam, Vice President Customer Experience at Urbanic, as our prominent panel speaker, sharing his insights on the topic ??"??????????: ???????? ?????????? ???????? ???? ?????????????? ???????????????? ??????????????"? ?????????? ?????? ??????????????: Krishna Gautam is a seasoned customer-centric leader with over 15 years of expertise in customer support and experience. His passion lies in delivering exceptional customer experiences, while fostering lasting relationships and enhancing employee engagement. With a strong focus on data-driven decision-making and people-centric leadership, Krishna is a dedicated advocate for digital transformation, operations planning, and continuous improvement in customer experience. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now: https://lnkd.in/dbk5ubQH #customerexperience #cx #quanticawards #quanticcxawards #customer #customerloyalty #genai #vp #insights #cxindustry

CX Brilliance Unleashed! The Ultimate Stage for CX Brilliance – 5th Edition CX Excellence Awards 2025! ?? 24th April 2025 | ?? Radisson Blu (Dwarka) Delhi We are thrilled to welcome Shivani Kapoor, Head Customer Delight at Clovia, as our prominent panel speaker, sharing her insights on the topic ?? "??????????: ???????? ?????????? ???????? ???? ?????????????? ???????????????? ??????????????"? ?????????? ?????? ??????????????: Shivani, a CX professional with 17+ years of expertise in Operations, HR, and Customer Service, currently serves as Head of Customer Delight at Clovia. She leads the customer care division, ensuring exceptional service and customer satisfaction. Previously, she managed service operations at Apollo Health Insurance, Microsoft, and Wipro, driving operational excellence and business growth. ?? Find Out More: https://lnkd.in/dVisC6iD ?? Register Now:? https://lnkd.in/dbk5ubQH #cx #customerexperience #customer #quanticawards #quanticcxawards #delhi #genai #ai #cxleaders #insights