Qualtrics

X4 was jam-packed with inspiring stories and announcements, all designed to help you make every connection count when it comes to customers and employees. Catch up on anything you may have missed in the latest edition of XM Monthly!

?? AI is an $860B opportunity. Are you capturing your share? 72% of executives see AI transforming CX, but less than 20% are leading its implementation. Market leaders are: ? 2.3x more likely to be systematically implementing AI ? Driving $260B in revenue growth through better personalization and targeting ? Unlocking $420B in productivity by optimizing workforce performance with AI Get the full report on AI-enabled CX:? https://lnkd.in/g4XKZUwb #AI #CustomerExperience #Growth #Leadership #DigitalTransformation

??? Recorded live at Qualtrics X4 in Salt Lake City: ?? It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping your business? Host Greg Kihlstrom welcomes Adam Hagerman, Director of UX Research for Employer Products at Indeed. Today we’re going to talk about making meaningful cross-functional change, using CX research and data as a guide. #CXresearch #qualtricsx4 #cx #customerexperience

That’s a wrap on #QualtricsX4! Day 2 brought the energy, the insights, and the unforgettable moments. Until next time! ????

X4 Day 1 = ? and WOW. From game-changing keynotes to unforgettable experiences, X4 is already delivering BIG. ?? Breakthrough ideas from the world’s boldest leaders ?? Hands-on sessions packed with innovation ?? Unmatched energy from 6,000+ attendees

We hope your first day of #QualtricsX4 was filled with learning, collaboration, and inspiration! From game-changing insights on Mainstage to powerful conversations in breakout sessions, Day 1 was packed with inspiration and innovation. Day 2 is already in full swing with another incredible morning mainstage, and there’s still so much more ahead—breakout sessions, afternoon keynotes, and of course, an unforgettable night at the X4 Block Party! ?? What’s been your biggest takeaway so far? Drop it in the comments! ??

Behind every epic experience is a team that pours their heart into making it happen. X4 wasn’t just an event—it was the result of months of creativity, collaboration, and countless hours of hard work. From early-morning brainstorms to all-nighters in the office, from working parents juggling it all to teams pushing the boundaries of what’s possible, this was a labor of love. And in the end? 6,000+ attendees. Incredible speakers. Groundbreaking discussions. Unforgettable moments. To everyone who made X4 a reality—this is for you. Excited for Day 2!

Deeply honored to have the opportunity to share Walmart’s story at the Qualtrics x4 event in Salt Lake City this week. It was great to share with the attendees the role technology plays in all we do at Walmart, whether it’s in how we serve our customers and members or improve work for our associates. At the same time, our people, our humanity, remain central to our success.? ? Two things I hope resonated from the presentation and the follow-up conversation with the Qualtrics CHRO, Julia Anas.?? ? ?? Empowering associates: At Walmart, our associates are central to our success. We offer unmatched career growth opportunities, leverage digital tools to enhance work experiences and create new job roles as technology and customer habits evolve. ?? Innovative AI solutions: We’re continuously evolving and implementing ways AI can streamline processes and empower our associates at scale. We’re encouraging teams to experiment with AI, share feedback and help us continuously improve and adapt to meet diverse needs across our segments and markets around the world.?? ? Thanks to all who joined the session and my appreciation to Qualtrics for the partnership. Let’s continue to leverage technology to innovate and empower our people globally.?#TeamWalmart #PeopleLedTechPowered #Qualtricsx4

Today thousands business leaders and experience management pros are gathering in Salt Lake City for #X4: The Experience Management Summit. There’s NOTHING like the energy here—when the best minds in business come together to reimagine what’s possible. This year, Qualtrics is taking a massive leap forward with Experience Agents — AI that doesn’t just react but proactively anticipates and acts. It’s a new era for customer and employee experiences. Can’t wait to take the stage and share what’s next. If you’re here in SLC, I’ll see you soon. Let’s build the future together. #ExperienceManagement https://lnkd.in/e_hqfRpy

What a start to #X4 2025! Today, we talked about something fundamental: Connection. Every interaction we have—whether with a brand, a colleague, or a friend—has something unspoken at its core. And when companies truly understand and act on those moments, they create loyalty that lasts. That’s why at Qualtrics we’re launching Experience Agents—AI-powered digital workers that don’t just respond, but proactively act to build real, human connections at scale. This is the future of experience. And it’s just the beginning. #ExperienceManagement #AI