Pursuance

At the charming The Inn at Rancho Santa Fe (outside San Diego) this week. Delivering workshops to define, elevate, and innovate their Customer Experience. Are you looking to elevate YOUR Customer experience? Here are a few elements you need in order to get started: ? Service Promise (a promise made to every customer) ? Service Standards (industry quality measurements) ? Sequence of Service (Steps required to deliver the experience consistently) Remember... to hold team members accountable, you must first decide on the minimum expectation in each operational department, have a clear direction in the promise you make each customer (internal/external), and understand the steps required to deliver that experience consistently... every... single... time.

What does explosive revenue growth look and feel like? Our proven process, the '5:1 Method' helps organize, amplify, and differentiate any sales organization and future-proof the process piece, so your salespeople can focus on what they do best... driving human, emotional connections with customers. The time to plan for 2025 is now. You can explore our modulized learning approach today at https://pursuance.co #revenuegeneration #salestraining #revenue #hospitality #revenuemanagement #pursuance

Wrapping up an awesome week with friends at the CoralTree Hospitality mothership in Denver speaking on Human intelligence (HI). The EMERGE Leadership Academy includes outstanding leaders (cross-discipline & cross-brand) from across a national portfolio. Shoutout to Julie Wooten for spearheading such an important initiative, and to Tom Luersen for his unwavering belief in the power of people. This is a great model for any organization looking to find, develop, and keep great talent. Here's why: ?Helps feature high-potential leaders from across the organization ?Provides skills and access to development that individual properties might be unable to source/secure on their own ?Delivers programmatic elements in a series, driving ongoing engagement ?Aligns development opportunities with key leaders who are in the development pipeline although promotion opportunities are not yet available ?Builds trust and a sense of belonging in a cross-functional group. What are your PEOPLE development priorities for 2025? Is it time to blow up the 'shut up and listen' leadership content and try something different? #humanintelligence #pursuance #HI #thoughtsbyJC #beyondbycoraltree #coraltree #denver #emerge

End the busy work. End the endless meetings. End the constant need to prove your contributions. Find peace. Discover your passion. Make a difference. Give your gift. #pursuance #thoughtsbyjc #dailyinspiration #ai #leadership #quotes

Back in Temecula, California at Europa Village to kick off a multi-visit development initiative to build culture and inspire the next generation of hospitality leaders. Is the new Vienza Winery beautiful or what?!? #pursuance #leadershipdevelopment #culture #companyculture #leadership #brandlaunch #inspiration #temecula #visitca

What a fantastic experience at the CoralTree Hospitality Commercial Summit in Santa Rosa, California! The General Session focused on 'How to pitch your ideas to generate a positive emotional response.' From sunny days to team building activities and olive oil tasting, it was a perfect blend of work and play. #pursuance #keynote #summit #thoughtsbyjc

'How do I nail the forbes shop and not create robots?' is something many hospitality clients ask. You may be overcomplicating things... (volume up) Take a listen on how we use our criteria and Revinate data to crush the competition. #quality #QA #hotels #revenueoptimization #salestraining #reservations #voice #revinate