PTP

Agentic AI is here – and it's changing everything. Unlike traditional AI that just answers questions, Agentic AI thinks, acts, and takes action—making voice platforms smarter, faster, and more efficient. From finance to e-commerce, healthcare, and insurance, businesses that integrate Agentic AI gain a competitive edge with personalized, autonomous service that reduces costs and enhances CX. The question isn’t IF companies should adopt Agentic AI – it’s how fast they can. Read more on how Agentic AI is revolutionizing voice platforms: ?? #AI #AgenticAI #CX #Automation #VoiceTech #IVR #CX

Whether it’s traffic, lawnmowers, or pets when working remotely, or background chatter when in a contact center environment, the number one problem that Cyber Acoustics identified for its customers was a lack of effective noise cancellation solutions https://ow.ly/CLf850VgTan

Here are three things mobile first brands should be focusing on this year to drive customer loyalty https://ow.ly/eggT50VgT58

With the help of artificial intelligence, companies can now discern customers’ emotions through speech, text, and online conversations in real time https://ow.ly/W5Or50VgSMI

Most human in the loop approaches focus on training AI models in the background. But what if an AI agent could actively collaborate with human agents in real time—without breaking the conversation with the customer? Here’s what that looks like with ASAPP’s GenerativeAgent: ?? GenerativeAgent maintains the customer interaction while seamlessly involving live agents if needed ?? A human agent can step in with full context—no backtracking, no catching up, or asking the customer to repeat information ?? A continuous, fluid experience that enhances both customer satisfaction and agent efficiency This isn’t just about automation—it’s about smarter collaboration between AI and humans. Chance Whittley, SPC6, Principal AI Analyst at PTP shares insights on how this shift is reshaping CX. Watch the full discussion: https://lnkd.in/e9vBnUuh

White-collar professional jobs are more susceptible to be disrupted by AI compared to manual or outdoor occupations. This pushes back on the notion that high-paying roles requiring advanced education are immune to automation https://ow.ly/tf8h50VcpRy

Generative AI may be facing its reality check year elsewhere, but when applied to CX, it’s set to be transformative in creating hyper-personalized, super-efficient engagement that creates competitive advantage at all levels https://ow.ly/QtPK50VcpQV

90% of consumers are willing to switch brands for better rewards https://ow.ly/FEXh50VgTej

Amazon Web Services (AWS) has announced the availability of DeepSeek-R1 as a fully managed, serverless large language model (LLM) in Amazon Bedrock, and is the first cloud service provider to deliver the fully managed model as generally available https://ow.ly/A3pU50VisNv