Retail app downloads spike significantly during peak shopping periods, especially around Thanksgiving and Black Friday. However, sustaining user engagement beyond the holiday rush poses a significant challenge. https://ow.ly/KcaH50TtGVh
关于我们
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
- 网站
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https://www.ptpinc.com
PTP的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 51-200 人
- 总部
- Sacramento,California
- 类型
- 私人持股
- 创立
- 2004
- 领域
- Customer Experience、Contact Center、IVR、Speech、CTI、Government、Security、Customer Engagement、CRM、Enterprise Wide CX Strategy、Marketing Campaign Management和Sales Force Optimization
地点
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主要
500 Capitol Mall
Suite 2350
US,California,Sacramento,95814
PTP员工
动态
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Exciting News! We are thrilled to announce that Chance Whittley, our PTP AI expert, will speak at Execs In The Know’s Customer Response Summit (CRS) in Palm Springs, CA, September 24-26! Join Chance for an in-depth conversation on Transforming Interactions with Generative Agents and learn why Interaction Automation is paramount to the Customer Experience (#CX). Execs In The Know has curated an outstanding lineup of #CXleaders ready to share their expertise and insights. We are looking forward to this summit’s unparalleled engagement and learning opportunities. Let’s drive the CX industry to new heights! #CRS #CustomerExperience #CXLeadership #GenerativeAI #PTP #ASAPP
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AI-powered emotion recognition could revolutionize mental health diagnosis and treatment, offering more objective and personalized approaches. https://ow.ly/2uGa50TtGOl
AI breakthrough: Your smartphone may soon know how you feel
studyfinds.org
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Exciting News! We are thrilled to announce that Chance Whittley, our PTP AI expert, will speak at Execs In The Know’s Customer Response Summit (CRS) in Palm Springs, CA, September 24-26! Join Chance for an in-depth conversation on Transforming Interactions with Generative Agents and learn why Interaction Automation is paramount to the Customer Experience (#CX). Execs In The Know has curated an outstanding lineup of #CXleaders ready to share their expertise and insights. We are looking forward to this summit’s unparalleled engagement and learning opportunities. Let’s drive the CX industry to new heights! #CRS #CustomerExperience #CXLeadership #GenerativeAI #PTP #ASAPP
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These 7 metrics will help you track your team’s CX progress and identify areas for improvement with your customer base. https://ow.ly/K7Zj50TtGuw
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Adopting AI for CX functions like building content and designing websites comes with an added risk because these experiences are customer-facing. But some are taking the plunge. https://ow.ly/KLBV50TpBGL
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From automating routine tasks to improving customer engagement, AI is reshaping industries, particularly in sectors such as healthcare, e-commerce, and finance. https://ow.ly/QnYf50TpBot
MSN
msn.com
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Exciting News! We are thrilled to announce that Chance Whittley, our PTP AI expert, will speak at Execs In The Know’s Customer Response Summit (CRS) in Palm Springs, CA, September 24-26! Join Chance for an in-depth conversation on Transforming Interactions with Generative Agents and learn why Interaction Automation is paramount to the Customer Experience (#CX). Execs In The Know has curated an outstanding lineup of #CXleaders ready to share their expertise and insights. We are looking forward to this summit's unparalleled engagement and learning opportunities. Let’s drive the CX industry to new heights! #CRS #CustomerExperience #CXLeadership #GenerativeAI #PTP #ASAPP
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If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do. https://ow.ly/jG4g50TpBkR
82% Of U.S. Consumers Say Government Does Not Provide Great Customer Service
social-www.forbes.com
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There’s been a 14% decline in customer loyalty in the U.S. from 2022 to 2023 and 36% of US consumers said they were not loyal to any brand. https://ow.ly/87Jo50TpBgM
Bringing brand loyalty back: Adapting to a new age of customer expectations
retailcustomerexperience.com