ProofHub

Customer experience is the lifeblood of any #SaaS company, and customer support is the key to providing outstanding service that makes your #customers feel appreciated and respected. Team ProofHub interviewed the following #experts, #entrepreneurs, and #bloggers in the industry to assist our audience in developing a fantastic #customerexperiencestrategy. 1. Mia Naumoska, CMO at Chanty “Our strategy for identifying and achieving customer expectations is continuous and detailed communication with our customers, both existing and potential.” 2. Marcos Bravo C., Content Specialist at LiveChat “Knowing your customer well enough so you can understand the reasons they chose you and double down on nurturing those.”? 3. Duncan Stockdill, CEO at Capsule “Trust is critical for long-term client relationships. You can’t fake it. Be honest and transparent, and then deliver on expectations.”? 4. Sandeep Kashyap, CEO at ProofHub “The ultimate key to building long-term relationships with your clients is customer value and satisfaction.” 5. Larry Kim , CEO at MobileMonkey “Stay true to your promise and maintain the quality of your service throughout the customer journey.” 6. Josh Brown, Content Marketing Manager at Helpjuice “When your organization looks to create a high-trust culture, your employees are more engaged and productive which leads to the ability to provide better customer experiences.” 7. Daniel Pison, Head of Marketing at LiveAgent ?“It does not matter whether it's marriage or multichannel customer care, your partner must always know what "is involved" in the relationship.” 8. Pascal van Opzeeland, Marketing Director at Userlike “We stay in close contact with our customers. We like to make sure they’re getting the most out of our product and are satisfied.” 9. Sudhir Naidu, CEO at Troop Messenger “By ensuring to deliver what they need! A product has to be chiseled enough until it is ready to serve the changing needs of the client’s expectations, and usage.” 10. Sebastian Sch?ffer, CTO and Owner at Dofollow.io “Long-term client relationships are built on the back of value and customer service. It is important that your value proposition makes your product more appealing than the competition.” 11. Mykola Tymkiv, COO at MacKeeper “Building trust is the most important factor for long-term relationships, and our best results come from the customers we helped the most.”? 12. Luke Thomas, Founder and CEO at Friday.app “As the leader of a company, I try to create as much time as possible to talk to customers.” 13. Josef Trauner, CEO at Usersnap “ We collect customer feedback, learn from those insights, build our product, and measure its success. By listening, we have a clear direction of what to build and why.” We'd also like you to tell us how you and your team ensure a fantastic customer experience. Let us know in the comments. #customerrelations #customerexperience https://lnkd.in/d6NVtF7w

35,000. That’s the number of decisions the average adult makes every single day. Most are routine—“What’s to have for breakfast?” However, about 10-20% are complex, time-sensitive, and require input from multiple stakeholders. These are the decisions that can’t afford confusion or delay. For such high-stake decisions project management provides RAPID framework: ?? Recommend: Someone proposes a solution. ?? Agree: Key stakeholders approve it. ?? Perform: The team executes the plan. ?? Input: Relevant teams provide necessary information. ?? Decide: The final decision-maker makes the call. ?? Curious how your team can apply this framework to solve complex problems? Check out our article here: https://lnkd.in/gXQd4atp #ProofHub #projectmanagement #decisionmaking #teamcollaboration #leadership?

When it comes to maximizing project success, teams have different preferences for structuring leadership and collaboration.??? Whether it's leveraging specialized skills or integrating external consultants for quick turnarounds, your choice can shape the entire project journey. #leadership #collaboration #projectmanagement #teamwork

Managing multiple projects doesn’t mean compromising on quality. Here’s a quick playbook with 8 proven strategies to keep you in control of every project—without the overwhelm. #Proofhub #projectManagement #collaboration #projectplanning

?? Big news! ProofHub has been recognized as one of the top-ranking Project Planning software in GetApp's ‘Category Leaders 2024’ awards. ?? This prestigious accolade highlights our commitment to delivering an intuitive and, powerful solution that makes project planning, collaboration, and execution seamless. ??? We're proud to continue empowering teams to work smarter, together: ?https://lnkd.in/grzWWmhv #ProofHub #projectplanning #projectmanagementsoftware #softwarerecognition

The project is wrapped up. You have already met deadlines and nailed expectations. But is that all to it? Is your job truly finished? While completing a project is important, it’s equally crucial to understand what worked, what didn’t, and how to improve. This is where the Post-Implementation Review (PIR) comes into play. PIR is a structured evaluation conducted after project completion to assess efficiency, outcomes, and overall impact thoroughly. It is vital for several reasons: ? Provides opportunities for learning and growth ? Makes team accountable for their work ? Better understanding of project inefficiencies? ? Promotes a culture of continuous improvement ? Avoid repeating mistakes and improve project planning How to run a PIR: 1?? Review existing project documents, reports, and plans? 2?? Collect feedback from stakeholders 3?? Conduct meeting with the project team 4?? Run deep analysis and identify lessons learned 5?? Make a post-implementation report 6?? Build an action plan for future improvements The benefits you obtain from conducting a post-implementation review are: ??Better decision making ??Enhanced project performance ??Improved team efficiency? ??Stronger stakeholder relationships ??Long-term project success Lastly, remember that utilizing Post-Implementation Review (PIR) as a part of your organization's practices can help you gain a competitive edge, driving growth, efficiency, and sustained success in every project. #ProofHub #projectmanagement #projectsuccess #teamefficiency #businessgrowth #projectplanning

? “One day’s delay is another day’s lack of progress.” – Stuart Bowen Project delays are detrimental to even best-laid project plans, causing frustration and costly setbacks. But fear not—solutions are at hand! Discover 6 top strategies that prevent project delays and maintain project momentum. ?? Checkout our guide on project delays to know more in detail: https://lnkd.in/dm-wkU5V #ProofHub #projectmanagement #projectplanning #projectdelays #projectefficiency

Team productivity is crucial to how organizations operate and achieve goals.??? Whether your team is already high-performing or looking for ways to improve, investing in productivity is always worthwhile. Achieve remarkable results, drive innovation, and maintain a competitive edge with these 5 proven and tested strategies: #ProofHub #teamproductivity #innovation #leadership #productivitytips #organizationalgoals #teamdevelopment

Collaboration isn’t just about improving team dynamics - it’s a strategy that maximizes efficiency and reduces costs. Here’s how fostering better teamwork can translate into significant savings for your organization: Swipe left to know the 5 collaboration benefits that help you achieve more with less. #ProofHub #teamcollaboration #efficiency #workplacesuccess #businessstrategy #productivity #innovation

Resources are greater assets for every organization. How optimally you manage them talks a lot about your efficiency. Critical chain management is a project management technique that focuses on optimizing schedules, reducing delays, and keeping projects on track. CCM helps businesses: ? Reduce project duration. ? Minimize resource overload and underutilization. ? Lower overhead project costs. ? Improve on-time delivery. ? Make informed decisions. Derived from the Theory of Constraints, the method helps manage resource constraints and prioritize critical tasks by: ? Prioritizing the critical path. ? Implementing project buffers. ? Optimizing the project flow. ? Streamlining resource allocation. ? Minimizing idle time. With ProofHub, you can enhance CCM functionality by 1?? Visual tracking: View task dependencies and progress to identify bottlenecks and adjust timelines. ?? 2?? Resource optimization: Track time spent on tasks by resources for optimal resource utilization and allocation. ??? 3?? Centralized planning: Get a comprehensive overview of tasks and project schedules for better transparency and control. ?? Boost your efficiency and move ahead successfully. Leverage CCM principles with ProofHub for streamlined project management and timely delivery.? Checkout our detailed article here to learn more about CCM: https://lnkd.in/gB-B_Ccr #ProofHub #criticalchainmanagement #projectmanagement #resourceoptimization #efficiency #projectplanning?#timemanagement #resourceallocation #projecttracking #workplaceproductivity