Private Service Alliance

??Please Join Us!! Our Online Meeting is One Week Away! ?? As we step into a new year, Private Service Alliance is excited to kick off our Quarterly Online Meetings—designed to engage with YOU, our valued members, and ensure we’re serving your needs as the premier professional organization for private service! ?? When: January 22nd, 4 PM PST / 7 PM EST ?? Who: Moderated by PSA President and Advisory Board Members ??? Limited Participation: Only the first 100 to sign up can attend! ??Register Here: https://lnkd.in/eXWUv_GN This is your chance to: ? Share your feedback and insights ? Ask questions directly to our leadership ? Help shape the future of PSA If you can’t make it this time, don’t worry—our next meeting will be in April! Throughout the year, we’ll also host additional events focused on content and networking to keep you informed and connected. ?? Spots are filling fast, so don’t wait! Comment below and share this post to spread the word. Let’s make 2025 a year of growth and collaboration for the private service industry. hashtag #PrivateServiceAlliance hashtag #EstateManagement hashtag #PrivateServiceProfessionals hashtag #LeadershipInService hashtag #LuxuryEstateManagement hashtag #NetworkingEvent hashtag #ProfessionalDevelopment hashtag #LiveEvent?? Learn More: https://lnkd.in/e--qf-Bm ?? Natalie Hudson, Starla Smith-Voluck, Daniel Wood, Bonnie Low-Kramen Thomas Kaufmann, Christopher P. Ramey, Jeff MacDowell, Anthony Barlow Jennifer Laurence, Charles MacPherson, Tonya Sakowicz

?? Advisory Board Highlights Series: Week 9 ?? This week, Private Service Alliance is honored to feature the legendary Charles MacPherson, our Director at Large, whose contributions to the private service and hospitality industries are unparalleled. ?? About Charles: After nearly a decade as major-domo, overseeing a team of more than 30 household staff for one of Canada’s most prominent families, Charles MacPherson embarked on a mission to share his expertise with the world. In 1996, he founded Charles MacPherson Associates (CMA), a global leader in household management and private service excellence. Today, CMA provides: Recruitment and placement of household staff Education and training for private service professionals Consulting services for HNW and UHNW families on household management and operations Charles’s unmatched understanding of client expectations has also led to the expansion of CMA’s services into hospitality and customer service training. ?? A Global Authority: Over the past two decades, Charles has built a reputation as a keynote speaker, published author of four books, and a global authority in butler and household management for private residential, hospitality, and customer service sectors worldwide. His career highlights include: ??Establishing butler department standards and training butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau, and Taj Hotels, Resorts, and Palaces ??Delivering customer service improvement initiatives for renowned brands like Louis Vuitton, The Ford Motor Company, and Royal Bank of Canada ?? Why We’re Grateful: Mr. MacPherson is the preeminent butler of our time, a living legend in private service and hospitality. His wisdom, expertise, and dedication have set the gold standard for our industry. We are both humbled and overjoyed that someone of his stature would generously give his time and energy to support the work of the Private Service Alliance. ?? Please join us in celebrating Charles MacPherson and thanking him for his unparalleled contributions to private service and his invaluable support of PSA! #PrivateServiceAlliance #AdvisoryBoardHighlights #LeadershipInService #CharlesMacPherson #ButlerTraining #PrivateServiceProfessionals #LuxuryEstateManagement #CustomerServiceExcellence ?? ??

?? Join the Conversation: PSA Social Hours Are Here! ?? Are you looking to connect with fellow professionals in the private service industry? Private Service Alliance is excited to introduce PSA Social Hours—a fantastic opportunity to network, share insights, and build lasting connections in a casual, welcoming environment. ?? Host a Meetup in Your Area! We’re looking for enthusiastic members to organize events in cities across the country. Hosting is simple, with no cost to you, and PSA will help spread the word through our network for maximum exposure and visibility. ?? How to Get Started: ? Plan a meetup in your area. ? Work with us to promote it to our growing community. ? Enjoy meaningful connections with like-minded professionals. Let’s create a vibrant network of events in multiple markets! Whether you're a seasoned professional or new to the industry, PSA Social Hours are the perfect way to strengthen relationships and grow our incredible community. ?? Reach out to PSA today to get your event on the calendar! #PSASocialHours #PrivateServiceAlliance #Networking #ProfessionalCommunity

?? Shape the Future of Estate Management: PSA Annual Survey & Doctoral Research Study! ?? The Private Service Alliance Comprehensive Annual Survey, conducted in conjunction with Jennifer Laurence’s doctoral research at Columbia International University, is now LIVE! ??? This 150-question survey is the most in-depth industry-wide study available today, gathering insights on: ? Compensation & Benefits ? Work Schedules & Estate Operations ? Industry Trends & Best Practices ? Professional Challenges & Career Growth Who Should Participate? ?? All private service professionals—estate managers, private chefs, housekeepers, chauffeurs, personal assistants, and more! ?? Consultants & Fractional Managers—answer based on your most prominent client or last full-time estate role. ?? Why Your Voice Matters Your anonymous responses will help estate professionals, principals, and industry leaders understand key trends, advocate for fair compensation, and improve workplace standards. ??? Confidentiality & Time Commitment ?? Completely anonymous—no identifying employer or estate details collected. ?? Takes approximately 30-60 minutes to complete. ?? Uncompensated but invaluable—your insights shape the future of private service! ??? Optional: Exclusive Focus Group for Experienced Estate Managers Estate Managers with 10+ years of experience (as internal staff, not subcontracted/fractional roles) between the ages of 30-60 years old can opt-in for a follow-up focus group interview at the end of the survey. This research phase will explore leadership, operations, and communication practices in estate management. ?? Be part of this groundbreaking research! Take the survey today and help elevate professional standards in luxury estate management. If you have any questions on this survey or the doctoral study specifically, please contact Jennifer Laurence via LinkedIn messaging (https://buff.ly/OpMnGN4) or her website at (https://buff.ly/1jSxXvl)? ?? [Take the Survey Now] https://buff.ly/JruPLVP ?? Private Service Alliance Website: https://buff.ly/Yupz20S ?? Luxury Lifestyle Logistics Website: https://buff.ly/7jxszkW #EstateManagement #PrivateService #LuxuryHospitality #EstateManagers #PrivateServiceAlliance #HouseholdManagement #LuxuryLifestyle #Leadership #ProfessionalDevelopment #UHNW #EstateOperations

?? Advisory Board Highlights Series: Week 8 ?? This week, we are proud to feature our incredible Principal Liaison Director, the visionary Jennifer Laurence, whose leadership and expertise continue to inspire and elevate the private service industry. ?? About Jen: Jen Laurence is a seasoned hospitality professional with over 25 years of experience in domestic service management and hospitality operations. As the founder and president of Luxury Lifestyle Logistics Jen leads an estate management consulting firm dedicated to helping principal estate owners and their staff achieve the highest levels of excellence and harmony in private service. Her consulting firm specializes in: ?? Streamlining processes for principal estate owners and their teams ?? Providing advocacy, staff development, and on-site assessments ?? Curating service environments tailored to the owner’s formality level and lifestyle preferences Jen’s expertise lies in creating seamless communication and fostering collaboration between estate owners and their staff, a skill she passionately brings to her role with Private Service Alliance to support the entire industry. ?? A Commitment to Lifelong Learning: Jen’s passion for education and excellence is evident in her impressive credentials: ?? Graduated with honors from the only all-women’s hospitality school in North America with her bachelor's in hospitality ?? Master’s degree with honors in hospitality from the University of Nevada, Las Vegas in their exclusive executive MHA program ?? Certifications as a Wine Sommelier, Protocol Officer, and in Visual Communications ?? Graduate of the prestigious Charles MacPherson Academy for Butlers and Household Managers, where she finished at the top of her class ?? Currently pursuing her PhD in Organizational Leadership, conducting the first-ever academic study on luxury estate management communication ?? Why We’re Grateful: Jen’s contributions to the private service industry as a consultant, advocate, and keynote speaker have set a gold standard. Her dedication to supporting estate owners and their teams with global resources and tailored solutions makes her a vital part of the PSA Advisory Board. Jen’s ability to balance hospitality expertise with personalized service advocacy reflects the very heart of our mission. ?? Please join us in celebrating Jen Laurence and thanking her for her outstanding leadership and contributions to the private service industry! #PrivateServiceAlliance #AdvisoryBoardHighlights #LeadershipInService #LuxuryLifestyleLogistics #PrivateServiceProfessionals #EstateManagement #IndustryAdvocate #OrganizationalLeadership ?? ??

?? Advisory Board Highlights Series: Week 7 ?? This week, we proudly highlight Anthony Barlow, our Private Service Director, whose exceptional leadership and dedication to excellence make him an invaluable part of the Private Service Alliance Advisory Board! ?? About Anthony: Anthony Barlow brings his experience as a former collegiate athlete and accomplished leader to the world of private service, specializing in managing complex estates for UHNW families. Anthony’s Southern upbringing and professional expertise combine to create a unique leadership style characterized by his passion for serving and a relentless drive to learn and support others. His innovative approach ensures the residences under his care operate at optimal capacity, thanks to highly efficient structures he develops to meet his principals' needs. Beyond managing estates, Anthony is deeply committed to fostering healthy and exciting workplaces for his teams, creating environments where excellence thrives. ?? Why We’re Grateful: Anthony’s dedication to operational excellence and team development is unmatched. His commitment to serving others and elevating private service standards aligns seamlessly with PSA’s mission to inspire and support professionals across the industry. ?? Please join us in celebrating Anthony Barlow and thanking him for his outstanding contributions to PSA and the private service profession! #PrivateServiceAlliance #AdvisoryBoardHighlights #LeadershipInService #PrivateServiceProfessionals #UHNWService #EstateManagementExcellence ?? ??

?? Join the Conversation: PSA Social Hours Are Here! ?? Are you looking to connect with fellow professionals in the private service industry? Private Service Alliance is excited to introduce PSA Social Hours—a fantastic opportunity to network, share insights, and build lasting connections in a casual, welcoming environment. ?? Host a Meetup in Your Area! We’re looking for enthusiastic members to organize events in cities across the country. Hosting is simple, with no cost to you, and PSA will help spread the word through our network for maximum exposure and visibility. ?? How to Get Started: ? Plan a meetup in your area. ? Work with us to promote it to our growing community. ? Enjoy meaningful connections with like-minded professionals. Let’s create a vibrant network of events in multiple markets! Whether you're a seasoned professional or new to the industry, PSA Social Hours are the perfect way to strengthen relationships and grow our incredible community. ?? Reach out to PSA today to get your event on the calendar! #PSASocialHours #PrivateServiceAlliance #Networking #ProfessionalCommunity

?? Advisory Board Highlights Series: Week 6 ?? This week, we’re excited to spotlight our Global Business Director, the innovative Jeff MacDowell, whose expertise and vision bring incredible value to the Private Service Alliance! ?? About Jeffrey: As the Executive Director of Luxury Products Group (LPG), Jeffrey MacDowell is a dynamic leader with over two decades of experience in the decorative bath, kitchen, and lighting categories. His forward-thinking leadership has been instrumental in LPG’s growth and innovation, setting new standards of excellence in the industry. Under Jeffrey’s guidance, LPG has launched transformative initiatives, including: ?? A pilot Certified Management Program ?? Expanded entry-level training content for showroom employees ?? Showroom rendering assistance to create stunning environments at reduced costs Jeffrey has also prioritized exclusive, high-quality products for LPG members, such as the private label faucet line Current, which is uniquely available to members and not sold online. ?? Why We’re Grateful: Jeffrey’s strategic vision and collaborative leadership have positioned LPG as an industry leader while providing exceptional value and resources for its members. His commitment to innovation and fostering excellence aligns perfectly with PSA’s mission to elevate standards in the private service industry. ?? Please join us in celebrating Jeffrey MacDowell and thanking him for his outstanding contributions to PSA and his leadership in the luxury market! #PrivateServiceAlliance #AdvisoryBoardHighlights #LeadershipInService #LuxuryServiceProfessionals #LuxuryProductsGroup #InnovativeLeadership ?? ??

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?? Coffee & Networking with the PSA Los Angeles Chapter ?? We are deeply mindful of the challenging times in the Los Angeles area as fires ??impact our community, and our thoughts are with everyone affected ??. While we understand the sensitivities, the organizers of this event remain committed to creating meaningful opportunities to connect. We warmly invite you to join us for an enriching morning of coffee and networking! ?? Date: Saturday, February 22th ?? Time: 9:30 - 11:00 AM PST ?? Location: Pasadena, CA (Details provided upon registration) ?? Topic: Coffee and Networking ?? Attire: Business Casual Host: Audrey W., LA Chapter President ?? Event Highlights: Build relationships with Private Service Professionals (PSPs), Domestic Placement Agencies (DPAs), Educators, and Business Partners. Share insights and experiences with professionals serving HNW residences in the area. Develop connections that help make the lives of Principals extraordinary! ?? Details: Members attend FREE! First-time guests are welcome (all food and beverages are self-pay). Registration Deadline: Friday, February 21st at 12 noon PST. ?? REGISTER HERE: https://lnkd.in/gr9Ywhxe The private service industry thrives on relationships. Let’s strengthen our connections and grow our community. We look forward to seeing you there! #Networking #PrivateServiceProfessionals #PSALosAngeles #HNWService #ProfessionalConnections