Priority Dispatch Corporation

After more than seven years of development, research, and careful planning, Priority Dispatch Corp. has an exciting announcement: Protocol 41: Caller in Crisis (1st Party Only) was just released with MPDS v14.0.219 and ProQA 5.1.1.50. For more information on the full release and to get the update, check your inbox. Learn how to activate Protocol 41: https://bit.ly/3XmFNsG Protocol 41 was developed by the International Academies of Emergency Dispatch as the first mental health dispatching protocol designed specifically for first-party callers at risk of suicide or other severe mental and behavioral health episodes. Protocol 41: Caller in Crisis (1st Party Only) leverages powerful trainings, the most complex protocol logic ever developed by the IAED, and the expertise of behavioral health professionals to create a tool unlike anything ever before seen in emergency mental health dispatching. Learn more about Protocol 41: Caller in Crisis (1st Party Only): https://bit.ly/3XmFNsG #MentalHealth #SuicideAwareness #EmergencyMentalHealthDispatch #PublicSafety

?? Big news from Unalaska, AK! Congratulations to the Unalaska Department of Public Safety (DPS) on launching with ProQA for both medical and fire! ???? Launching with one new discipline is already a significant achievement, but Unalaska exceeded expectations by seamlessly launching with two! ?? We’re incredibly impressed by your team’s dedication, discipline, and hard work that made this Go Live such a success. With ProQA for medical and fire, the Unalaska DPS is ready to provide potentially life-saving instructions for emergencies such as wildfires, heart problems, and overdoses. From the Aleutian Islands to beyond, you’re setting the standard for excellence in public safety. Welcome to the ProQA family! ?? #proqa #mpds #fpds #publicsafety #unalaska #pdcpartybox

?? Congratulations to Dallas Fire-Rescue Department on implementing the Fire Priority Dispatch System (FPDS)! ?? The smooth Go Live is a testament to your team's hard work and dedication to public safety.?? With FPDS, Dallas Fire-Rescue is ready to respond to any emergency, including wildfires, distressed aircrafts, and electrical hazards. We couldn't be more excited to have you join the Priority Dispatch team! #FPDS #EmergencyResponse #FireDispatch #PublicSafety #PDCPartyBox

?? Congratulations to the City of Alliance Police Department on launching the Medical Priority Dispatch System (MPDS)! ?? Your dedication to providing exceptional care and support to your community is inspiring. With MPDS, the Alliance Police Department is equipped to deliver accurate and efficient medical responses to emergencies such as breathing difficulties, burns, and falls. This includes providing callers with potentially life-saving instructions while they wait for help to arrive! Welcome to the Priority Dispatch family! ?? #PublicSafety #MPDS #CommunityCare #AllianceOH #PDCPartyBox

?? We’re at the WV APCO Conference in Triadelphia through Wednesday afternoon! It’s been an incredible experience connecting with public safety professionals from across the region. We’re especially proud to have had Brett Patterson from the Academy lead his engaging “High Performance EMD” class earlier today. ???? If you haven’t stopped by yet, there’s still time! Visit us to discuss how we can support your team in providing exceptional service to your community. #WVAPCO #PublicSafety #EmergencyDispatch #EMDTraining

?? Greetings from the Atlantic APCO Show! We’re thrilled to be here today and tomorrow, connecting with so many dedicated professionals in public safety and emergency dispatch. The energy and passion at this event are inspiring! It’s been an amazing experience so far. If you’re attending, don’t forget to stop by and say hi. We’d love to chat and share how we can support your team in delivering excellence in emergency response. #AtlanticAPCO #EmergencyDispatch #PublicSafetyEvents

Jason Barbour and Tony Guido had the honor of being featured sponsors at at the November North Carolina APCO/NENA Meeting! ??? Jason expressed gratitude to the Telecommunicator Emergency Response Team for their incredible support in western NC following Hurricane Helene. ?? Tony recognized recent Emergency Fire Dispatcher (EFD) Go-Lives, shared updates on two new Emergency Police Dispatcher (EPD) agencies going live this December, and highlighted the value of The Mentor Course and Instructor Academies. A huge thank you to everyone contributing to the advancement of emergency response in North Carolina! ?? #APCONENA #EmergencyDispatch #Teamwork #PublicSafety

We’re thrilled to announce the successful ProQA Instructor Training Academy hosted by NSW Ambulance Service! Special thanks to Donna Barton for her outstanding coordination and hosting. Our amazing instructors, Meridith Jensen and Jimmie Turbeville, are training six new ProQA Instructors from Queensland, Northern Territory, and New South Wales. ?? Welcome to this exceptional group of educators who are raising the bar for emergency response in Australasia! ?? #ProQA #EmergencyDispatch #InstructorTraining

Congratulations to @Georgian CACC (Central Ambulance Communications Center) in Barrie, Ontario on their successful launch of the Medical Priority Dispatch System (MPDS) and for taking their first call at 1:17 AM on November 14 for Protocol 6: Breathing Problems! ?? This milestone marks Georgian CACC as the sixth CACC in Ontario to adopt EMD protocols, further enhancing emergency medical response for the 2.2 million residents across York Region and Simcoe County’s vast 5,600 square kilometers. Your team’s commitment to enhancing community care shines through. We’re proud to support your continued dedication to public safety! With MPDS, Georgian CACC can deliver more efficient and accurate medical responses for emergencies such as animal bites, seizures, and drowning. Join us in welcoming Georgian CACC to the Priority Dispatch team! ?? #MPDS #PDCPartyBox #GeorgianCACC #PublicSafety

Throwback Thursday! Earlier this year at the International Academies of Emergency Dispatch's NAVIGATOR 2024 Conference, we celebrated Miranda Rosso of Jefferson County, CO, as North America’s 911 Dispatcher of the Year! ?? Miranda, who joined Jeffcom in 2023, earned this honor with incredible professionalism and compassion—even during challenging calls like this one involving a trapped individual in serious danger. Her dedication to excellence has shone through countless calls, and now, as Chief Training Officer, she’s helping others achieve the same level of greatness. ??? We wanted to throwback to NAVIGATOR and celebrate amazing dispatch. Join us in congratulating Miranda again for her extraordinary service and contributions to the field of emergency dispatch! ?? #ThrowbackThursday #IAED #Navigator #PublicSafety