Press Ganey

Success isn't random—it’s the result of how you choose to respond when it matters most. Register for our upcoming workshop, an energizing, one-day experience in Chicago that will sharpen the way you lead, live, and navigate challenges. ?? Discover a proven framework to take control of your response, elevate your performance, and shape better outcomes—both professionally and personally.

In our industry, compassion isn't optional, but foundational to safe and high-quality care. Join our Associate Chief Nursing Officer and Strategic Consulting Partner, Mary Jo Assi, as she explores the principles of Compassionate Connected Care? (CCC) alongside leaders from Stony Brook Medicine and CentraState Healthcare System. ??? Register below and help your team lead with best practices in communication, accountability, and authentic leadership. James Matera, Tracey Schonfeld Deaner, MSN,RN,NEA-BC,CPXP, Nicole Rossol, Lindsey Schachter

Although Patient Safety Awareness Week may be over, our commitment to safety doesn't stop. In this latest blog, our Chief Safety and Transformation Officer Tejal Gandhi, MD challenges the skepticism around zero harm and explains why aiming for it is essential. Zero harm isn’t just a goal. It’s a mindset that drives innovation, accountability, and a safer future for patients and healthcare workers alike. Learn why zero harm is more than an aspiration—it’s a catalyst for real change. https://lnkd.in/gPFK_Fgh

The key to resilient healthcare teams isn’t about rigid structures—it’s about trust, adaptability, and working together.? ?? On this episode of PG Pulse, Brad Fetters, President of Press Ganey Consulting, and LeAnne Andersen, MBA, Chief People Officer at Emplify Health, break down what it really takes to build a strong, future-ready healthcare workforce.? ?? ?? Listen now to learn how trust—not tradition—powers the best teams: https://lnkd.in/gFtVCHQT?

Healthcare moves fast—and so should feedback. With Dynamic Conversations, one of our AI-powered innovations, static patient surveys transform into real-time, personalized interactions. ? Built on our HX Platform, it uses AI to understand responses as they happen, seamlessly adjusting follow-up questions to uncover deeper insights. If a patient mentions trouble scheduling, it won’t just log the complaint—it’ll ask the right follow-ups to pinpoint the issue. ? With healthcare’s largest integrated safety and experience dataset behind it, Dynamic Conversations doesn’t just collect feedback—it fuels real-time improvements that matter. ? See how it works from our President and Chief Operating Officer Darren Dworkin.

Workplace culture shouldn’t be left to chance. In our upcoming webinar, the team at WVU Medicine will reveal how they've transformed their employee experience through strategic collaboration and genuine commitment to their people. Get an inside look at their journey and take home actionable strategies you can implement in your own organization. ??This is your LAST chance to register and receive insights from our Chief Workforce Officer Cassandra Willis-Abner and WVU Medicine's Leeann Kaminsky, Matthew Randall, and Ashleigh Saurborn.

Member experience isn’t just about access and communication—it’s about feeling safe. From diagnostic delays to treatment gaps, unaddressed safety risks can impact trust, satisfaction, and Star Ratings. ? How can safety become a strategic lever for health plans? Read our latest blog from our Chief Safety and Transformation Officer Tejal Gandhi, MD: https://lnkd.in/gsWCUrSq

Culture shapes care. And one with safety at its center is the key to more compassionate care, better outcomes, and a more resilient workforce. ? Healthcare has always been more than just policies—it’s about how people care for people. When hospitals prioritize safety, they’re really prioritizing the Human Experience. Things like trust, workforce well-being, and patient-centered care take a front seat. ? Discover more in the American Hospital Association’s Insights Report powered by our rich data from our 13 million patients and 1.7 million healthcare workers surveys: https://lnkd.in/gk_WuxSh

A thriving workplace doesn’t happen by chance—it takes strategy, collaboration, and a real commitment to employees. Join our Chief Workforce Officer Cassandra Willis-Abner and WVU Medicine's Leeann Kaminsky, Matthew Randall, and Ashleigh Saurborn as they share how WVU Medicine is using data-driven strategies to boost engagement and create a resilient workplace culture. Don’t miss this opportunity to gain practical insights and take your EX strategy to the next level, save your seat below!

Patient Safety Awareness Week is a powerful reminder that “less harm” isn’t enough—we must aim for zero harm. During our relentless pursuit, we’re challenged to strive for excellence and create real change through bold and innovative solutions. At Press Ganey, we believe that technology and data-driven insights can transform both patient and employee experiences, ensuring safer, higher-quality, and more compassionate care. This week, we’re continuing to strive for excellence and pushing boundaries to make zero harm a reality. Discover more conversations on safety below! --- 1?? https://lnkd.in/gWWXpRZv 2?? https://lnkd.in/gbDpdFG3 3?? https://lnkd.in/gqtjmVF3 4?? https://lnkd.in/gbHmwVx7 5?? https://lnkd.in/gfFaPhV6 6?? https://lnkd.in/gZDbfZDd 7?? https://lnkd.in/gQDYyxfb 8?? https://lnkd.in/g9cFb9-J 9?? https://lnkd.in/gb_kz7uX ?? https://lnkd.in/gPnca6pP 1??1?? https://lnkd.in/gajPj9SX 1??2?? https://lnkd.in/gBWVgW8H