PostHog

You can now setup custom channels for web analytics, courtesy of Robbie. Custom channels enable you to define your own channels, so they show up as you wish in queries. This is useful if you have external channels, such as partners, that regularly send you traffic that you want to track at a glance. To do so, simply create a custom channel for each partner in your web analytics settings and then sit back, watch them compete on your leaderboard! They're also useful for grouping together similar referrers that aren't pre-configured, or internal referrals from sub-domains. Because PostHog is an all-in-one tool, your custom channels are also available in product analytics insights using the `Channel type` session property. ?? Go to your web analytics settings to set up custom channels: https://lnkd.in/eUifzZ3w

The PostHog toolbar now supports dead click tracking. A dead click is a click that doesn't do anything in your app, or prompt any action for the user. Tracking dead clicks lets you find: - Where users click on the background - When users mistakenly click on an element believing it'll do something - Broken buttons, CTAs and links that impact conversion You can also enable dead clicks as an autocapture event, so you can track dead clicks in insights and spot when they spike. Props to Paul D'Ambra on the Replay Team for shipping this.

You can now connect Chargebee as a source to bring your customer, subscription, invoice, and event data into PostHog, and analyze it alongside your product data. Chargebee is a revenue growth management platform, so getting that data into PostHog enables you to analyze product and revenue data together, and discover patterns in user behaviour that correlate to growth. You can thank Ross, who just joined PostHog and is on the Data Warehouse team, for this new feature. Thanks, Ross!

Our iOS SDK now supports autocapture. This means PostHog will automatically capture a series of standard app events for you, such as: ? Application Opened: When the app is opened from a closed state or when the app comes to the foreground (e.g. from the app switcher) ? Application Backgrounded: When the app is sent to the background ? Application Installed: When the app is installed ? Application Updated: When the app is updated ? $screen: When the user navigates (if using UIViewController) ? $autocapture: When the user interacts with elements (if using UIKit)

No-code web experiments are here! ?? Currently an opt-in beta, no-code experiments enable you to run A/B tests, multivariate tests, and other experiments that modify your website without writing a single line of code. Instead, it's all done through the PostHog toolbar with a simple, codeless interface. The new no-code option is a great for quickly running simple experiments, like a new homepage headline or CTA, and is easy to use for non-technical users. Like all betas, we're still ironing out quirks and features, so please share your feedback. Read the docs for more details: https://lnkd.in/e7qBgjcX

shareholder value is happening

"I just need to hire a sales person, so we get some revenue." Here's how this plays out according to ?? james hawkins The salesperson starts. They get a few meetings, but they feel pretty random. You start building stuff people talk about in the meetings. Maybe this will work? It doesn’t. Months go by. You have no revenue. You start panicking. Is the salesperson bad, or do you lack?product-market fit? Here’s what first-time founders need to realize: 1. You have one job as a founder:?get to product-market fit.?Outsourcing your sales will make this harder. You need to be in the trenches. 2. You are the best salesperson for your product.?There will never be?anyone?as well qualified to sell your product. You get the what and why behind everything. 3. You’re the parent of your startup.?This means you can tweak things, like shipping an extra feature or changing your pricing, that a salesperson can’t. Read more in 'How to do sales with no experience' in the newsletter: https://lnkd.in/dCnfHxNP

Some classic sales call dos and don'ts from PostHog CEO, ?? james hawkins: ? Do introduce yourself properly at the start of the call. "Hi, I'm James, I'm one of the co-founders, I'm working on?[your company]?because I kept seeing?[the problem you’re solving]" ? Don’t lie or pretend to be bigger than you are.?Customers are as smart as you and will see through it. ? Do answer questions directly. If you are asked something that is yes or no, start with "yes, [more context]" or "no, [more context]" ? Don't make it painful to interact with you. You are leading the meeting because you asked for it, so lead it. Lay out a plan for the meeting at the start and take control. ? Do ask permission to ask questions.?It'll feel less awkward when you do. “Can I ask you a question about?[X]?” ? Don’t go straight into a demo. It’s easier, but you'll leave having no real idea why they don't move forward, or return your calls. Ask about their business, their problems, and why they took the call in the first place. ? Do include?everyone?in the discussion.?You need everyone to advocate for you, not just the CEO, or the decision maker. Ask questions to specific people in the call; make sure everyone gets a chance to talk and ask questions. ? Don’t invite your co-founder.?You need a relationship to close deals and it’s harder to develop one when you're doubled up. Introduce others later as you see fit, but you need to quarterback things. Read more in 'How to do sales with no experience' by ?? james hawkins: https://lnkd.in/dCnfHxNP

No one enjoys a eating shit sandwich. Here's what I mean... When giving tough feedback, some people feel the need to layer it between two nice compliments. It's common (and wrong) advice. It's called a sandwich because it has three parts: 1. Praise 2. Criticism – i.e. the thing you really want to say 3. More praise But it's also called a shit sandwich, because no matter how much praise you put on top and bottom, you're still eating shit. Although the intention is to reduce defensiveness, in reality it creates confusion and makes you seem fake and insincere. Instead, you should get straight to the point when giving feedback. Read 'Why you're bad at giving feedback' by Lior Neu-ner for more: https://lnkd.in/ehddYPbX

In an ongoing effort to keep things performant, Paul D'Ambra has dropped support for ES5 from the main bundle of our JavaScript SDK This reduces the assets you have to load by 10%, which we think is a worthy tradeoff for dropping support for older browsers, such as Internet Explorer 11, which is generally used by less than 0.5% of users. In the rare situation that you still need to support ES5 so you can track these older browsers, replace `/static/array.js` in the JS snippet with `/static/array.full.es5.js` to load the heavier, ES5 version. Details are in the docs.