Pontem Technology Partners

Say hello to a ?????? Genesys Cloud CX package ?? We've combined all of the robust voice, digital, and WEM capabilities from our existing packages, PLUS: ?? Genesys Cloud Agent Copilot ?? Genesys Cloud Journey Management ?? 30 AI Experience Tokens Deliver the next level of experience with Genesys Cloud #CX: https://gsys.cx/4iPwUiN

Technology should drive business success — not create roadblocks. That’s why ScreenSteps is excited to announce a partnership with Pontem Technology Partners. ?? Pontem Tech Partners specializes in helping businesses optimize and select tailored cloud-based contact center and AI solutions that enhance both employee and customer experiences. Their expertise in CX technology advisory and sourcing makes them the perfect partner to help organizations eliminate inefficiencies, optimize workflows, and ensure teams have the right tools and knowledge at their fingertips. Pontem's unique hands-on approach prescribes solutions based on what is best for each individual client and their business objectives, and ensures flawless execution across the finish line. Together, we’ll leverage Knowledge Operations to make it easier for businesses to adopt the technology they need to succeed in an increasingly complex digital landscape.

Technology should drive business success — not create roadblocks. That’s why we are excited to announce a partnership with ScreenSteps. ? ScreenSteps — the world's first Knowledge Operations Platform — simplifies complex digital transformations, reduces supervisor burnout, increases employee independence, and decreases employee mistakes by empowering them to transfer complex operational knowledge to employees, without overwhelming less experienced team members.?Our partnership with ScreenSteps will immediately improve knowledge accessibility for clients while also creating the robust data foundation necessary for successful AI Agent Assist implementation across technology platforms. ? Together, we’ll leverage Knowledge Operations to make it easier for businesses to adopt the technology they need to succeed in an increasingly complex digital landscape.

Join us for?our Quarterly Summit?on April 17th?that focuses on "The Future of CX:?AI, Security and Performance Metrics" and is a great opportunity for local executives to come together and discuss their unique challenges and successes related to this theme. Who will gain value in attending our Summit? ?? Customer Experience Leaders?- Senior directors, VPs, and Chief Experience Officers who are navigating the implementation of AI-powered solutions to transform customer journeys, enhance personalization, and drive satisfaction metrics. Ideal for professionals responsible for omnichannel strategies who want to benchmark their CX maturity against industry peers. ?? Technology & Security Executives?- CIOs, CTOs, and CISOs responsible for evaluating and implementing innovative technology solutions while maintaining robust data governance frameworks. Perfect for leaders balancing innovation with compliance requirements who seek practical approaches to secure customer data across expanding digital touchpoints. ?? Revenue and Growth Executives?- CMOs, CCOs, and commercial leaders seeking to quantify how CX investments directly impact revenue growth, customer retention, and lifetime value. Particularly valuable for executives looking to build business cases for technology investments and measure ROI across the customer lifecycle. ?? Forward-Thinking Business Leaders?- Executives from diverse functions who recognize the strategic importance of customer experience in driving competitive advantage. Ideal for professionals seeking cross-industry perspectives, emerging technology insights, and meaningful peer connections to inform strategic planning. Our community members gain access to this event as part of their annual membership. First-time attendees interested in coming to check out the event and our community can get a free ticket by commenting "TICKET" on this post and you will receive the code via PM. Register here: https://lnkd.in/erwihxcS We hope to see you there! #ITConference #CXConference #AIConference

I had a fabulous time as “Lady ROI” representing Pontem Technology Partners, at SIM Philadelphia (Society for Information Management) casino night!! #PHISIM is their charitable arm that supports STEM education for youth within the Philadelphia community. This group continues to inspire me with their desire to give back through philanthropy and community outreach. ?? Played roulette (for the first time ever - lost of course) ?? Tried an “ROI Refresher” - Pontem’s signature drink ?? Met several incredible IT leaders ?? Raised funds to support STEM education

Another successful networking happy hour for our members last evening! Thank you to our sponsors #Sprinklr and #SuccessKPI Trish Wethman J.Y. Halpin Justin Bodamer Katie Scott Craig E Conway

?? We're thrilled to welcome our newest member, Elizabeth Marchetti! As National Director of Customer Experience at Thomas Scientific, Beth brings over 20 years of expertise from companies like Parker Hannifin and Time Warner Cable. Her real-world experience in driving innovation, enabling employees to deliver exceptional experiences, and standardizing processes will truly enrich our peer community. Please join us in welcoming this customer experience champion to the Mid-Atlantic CX Forum, where CX and IT professionals collaborate to drive excellence! #MidAtlanticCXForum #CustomerExperience #CXLeadership

?? Security Alert: Cisco Webex for BroadWorks Credential Exposure Vulnerability ?? If your organization is using Webex, it's important that you're aware of the vulnerability that was disclosed on 3/4 See below for relevant details. If you are relying on a service provider or partner to provide #Cisco #Webex services, you'll want to coordinate with them any actions that need to be taken to mitigate. Highlights: This vulnerability is due to the exposure of sensitive information in the SIP headers. A related issue could allow an authenticated user to access credentials in plain text in the client and server logs. A malicious actor could exploit this vulnerability and the related issue to access data and credentials and impersonate the user. A configuration change to fix this vulnerability and the related issue has been pushed to Cisco Webex for BroadWorks. Cisco recommends that customers restart their Cisco Webex application to apply the configuration changes. https://lnkd.in/eT_N9ZCz Pontem Technology Partners

Pontem Technology Partners can help if you’re in a bind and would like a vendor - neutral advisor

Grateful for this winter white office view today #poweredbypontem