Pivot

?? LAST CALL: Host Your Pick-It March Mania Contest! ?? The shot clock is running out—don’t miss your chance to host the ultimate bracket challenge for your community! ?? Engage your audience with a fun, branded basketball contest ?? Drive new leads while strengthening customer or member loyalty ?? Enjoy a stress-free setup—we handle the heavy lifting! Sign up before the final buzzer sounds on Friday! ?? Register today or contact us for more info: https://lnkd.in/e-_UPWeq

Pivoteers had a great trip to San Antonio, Texas for this year's #RTIME conference! We heard about the current state of the broadband industry, made new connections and strengthened old ones, and enjoyed many, many games of Pop-A-Shot basketball. Thanks to NTCA–The Rural Broadband Association for another great show!

Get Your Brand in the Game! ?? Make your brand part of the March Mania madness with a Pick-It contest—a slam dunk for engaging your community, customers, members, and team while driving brand loyalty and new leads! ? A white-labeled contest with prime branding & advertising opportunities ? 50+ customizable marketing assets to promote your contest effortlessly ? 1:1 coaching & support from the Pivot team ? A fun, interactive experience—no basketball knowledge needed! ? Don’t let the clock run out—sign up to host before tip-off! ?? Games begin soon. ?? Sign up now at https://lnkd.in/e-_UPWeq

Want to win hearts and new subscribers? Hosting a Pick-It March Mania contest is an easy, fun way to engage your community, build brand loyalty, and generate leads—all with minimal effort. With Pick-It, you’ll get: ?? A white-labeled contest with multiple branding opportunities to keep your company top of mind ?? Turnkey, stress-free setup—just sign up & spread the word! ?? A built-in bracket randomizer—no basketball knowledge needed! ?? Over 50 totally customizable marketing materials ?? 1:1 customer support ?? And more! Join our 30-minute webinar to see how easy it is: ?? Feb 13 | 10 AM PST – Register now: https://loom.ly/oZR7LoI ?? Feb 20 | 10:30 AM PST – Register now: https://loom.ly/9KsqNb0 or sign up to host a contest at https://loom.ly/TdFMJjc. It's going to be a blast!

Do you have a green thumb? Somehow, everyone I know does, except me. I say that, but at this very moment, I have three live plants in my house — sadly, this is my record and I’m proud of it. Thanks to my lack of luck, I perked up when the pastor at my church gave the children’s sermon. All the kids were gathered, and a mostly dead plant was sitting on the stool. He shared all the ways he tried to?revive the plant: more water, reading to it, adding some vitamins, etc. As he was going on and on about how hard it was to bring back, one of the kids asked, “Why didn’t you just do all those things to start with?” Good question, kid! That was my biggest takeaway from the message as well. Why wait until it is too late to give something the attention we should all along? We should be constantly asking ourselves how we can show appreciation for our customers, our friends, and our family members. If only we could maintain the same level of enthusiasm we do early in any relationship, everyone would thrive. (A reminder I’m also using on my?houseplants. ??) Nicole Cochran -?CX Programs Manager #pivottips

Check this off your list!? ? Customer Proprietary Network Information (CPNI) and Red Flags Rule compliance training has arrived. ? The deadline to complete CPNI training is?March 1, but why wait until the last minute? All telecommunications?employees with access to consumer data must receive annual training on the proper handling of personal network information in sales transactions and everyday customer interactions. ?? We can help you meet your regulatory requirements?thoroughly and efficiently. Both courses are on-demand, ready when you are. We make it easy to sign up for either (or take both and save).?

March Mania is coming! Are you ready to host the ultimate bracket challenge? ?? Create an unforgettable experience for colleagues, friends, customers, members, or your entire community. Pick-It is perfect for any group size—whether it's a small team or a large audience. With contests for both the men’s and women’s college basketball tournaments and our bracket randomizer, anyone can join the fun—no basketball knowledge required! Build camaraderie, showcase your brand, and bring your community together by hosting a challenge this season. Learn more at https://loom.ly/TdFMJjc or sign up for one of our upcoming 30-minute webinars: ?? Feb 13 | 10 AM PST – Register: https://loom.ly/Un4CZao ?? Feb 20 | 10:30 AM PST – Register: https://loom.ly/9KsqNb0 You won't want to miss this!

Broadband and Electric Utilities: A Customer Experience Reality Check Let’s not sugarcoat it—customer experience (CX) isn’t just important for broadband and electric utilities—it’s the battlefield where loyalty is won or lost. In an era where communities are making greater demands than ever before, your ability to deliver a seamless, value-driven CX determines whether customers see you as essential or expendable. Here’s the hard truth: broadband providers obsess over speed and reliability, but what happens when the Wi-Fi goes down and customers can’t get a straight answer? Similarly, electric utilities pride themselves on keeping the lights on, but how do you think customers feel when they’re left in the dark—literally and figuratively—about outages or rising rates? To succeed, you can’t just offer great service. You need to anticipate problems, communicate like your livelihood depends on it (because it does even if you’re a monopoly today), and create emotional loyalty. People remember how you make them feel—whether it’s valued, frustrated, or ignored. So, here’s the challenge: stop thinking of CX as an afterthought. Make it your competitive advantage and hold your team accountable to deliver it. Because, if you don’t, someone else will—and your members will be happy to make the switch when and if they can. We’re here to help! Give us a shout.

Some of our Pivoteers are spending this week in Marco Island, FL for NRTC's Sales Kickoff! VP of Operations, Jenny Green, says "We spent the last few days discussing 2025 goals, how we can support each other, and bringing awesome ideas and momentum into this year to improve member and client experience." Here's to a great 2025 ??

It's that time of year again! ? The deadline for Customer Proprietary Network Information (CPNI) compliance is approaching. Knock both that training and Red Flags Rule compliance training off your to-do list now with Pivot. Easy-peasy. Sign up for either – or take both and save. Head to our website to learn more.