Thankyou to ConnectWise and the IT Nation Evolve group for having us! Community is central to what we do and we appreciate the part we play as part of an amazing one. #intelligentautomation #helpdesk #msp #ai Nic Ferraro Terry Irons Glen Gibson Stu Applegate
关于我们
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!
- 网站
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https://pia.ai/
Pia的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 51-200 人
- 总部
- Tampa，Florida
- 类型
- 私人持股
- 创立
- 2022
- 领域
- Intelligent Automation、Artificial Intelligence、IT Service Management、ITSM、Machine Learning、Automation、rpa、Startup、MSP、nlp、saas、Hyperautomation、IT Support和Enterprise IT Service Management
地点
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主要
获取路线
US，Florida，Tampa，33602
Pia员工
动态
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?? Buckle up, folks! Platform 17 has landed, and it's about to turbocharge your MSP game! ?? With Pia aiDesk’s shiny new release, we’re rolling out the red carpet for: ?? An even sassier AI & Triage dashboard ?? AI AutoStart – think of it as instant troubleshooting on steroids ?? AI AutoReply – because who doesn’t love a good automated conversation? ?? Double the ticket classifications – because more is always better, right? Trust us, you don't want to miss out on how Platform 17 is about to transform your service desk ops. ?? Pop some popcorn and watch our release video to catch these game-changing features in all their glory. Pia aiDesk: bringing productivity to MSPs one cheeky AI at a time. https://hubs.la/Q02Y1RTP0 #Platform17 #PiaaiDesk #AIAutomation #MSP #ProductUpdate. #AIforMSPs
Pia's Platform 17 Release
https://www.youtube.com/
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?? All aboard the AI Train! ?? Pia is hosting Pia's New AI Triage Webinar - Americas & Europe. Make sure to attend it on November 21. Register below ?? #ai #automation #intelligentautomation #msp
MSPs in the US, Canada, and the UK! Ready to catapult your help desk into the future? ?? Join us on Thursday, November 21, 2024, for an exclusive look at Pia’s New AI Triage—because, let’s be real, your help desk deserves a superpower (or three)! What’s on the Agenda? Hosted by our very own tech wizards, CTO Aron Hardy-Bardsley, and Solution Engineer Thomas McCaffery, this session unveils the AI tools reshaping MSP operations. Say goodbye to repetitive tasks and hello to: ? New AI Triage Interface: A dashboard that finally makes sense! View ticket flow, stamp, dispatch, and analyze like a pro. ? AI AutoStart & AutoReply: Instantly initiate ticket resolution and guide clients to SmartForms, slashing response times. ? Enhanced Ticket Classification: Now handling 58 ticket types for greater precision. Plus, explore revamped tools like package and activity editors, integration dashboards, and billable time logging. ??? Stick around for a live Q&A and get answers to all your burning questions!
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Day Two of Kaseya Datto #DattoConAPAC! Come to the stand, see the team, watch a demo, hear about our new SmartForms and AI Triage capabilities! Nic Ferraro Terry Irons Glen Gibson Annie Priest Nick Ricucci Mei Y. Joel Meizer Larissa Varela
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Our very own Nic Ferraro is on the main stage at Kaseya Datto #DattoConAPAC talking about A New Era of Service Desk Maturity, joined in a fireside chat by Luke Fong from Lateral Plains. "In an industry where your service desk wages are your biggest cost, and your constantly pulled away from focusing on the growth of your business because you are busy putting out fires, intelligent automation is what will allow you to do more with less and achieve a point of service difference". #ai #automation #servicedesk #msp Terry Irons Glen Gibson Annie Priest Nick Ricucci Mei Y. Joel Meizer Larissa Varela
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?? Exciting Results from IT Logic with Pia aiDesk! ?? Directly from Kaseya DattoCon 2024 in Sydney, Igor Meynin, Technical Services Manager at IT Logic Pty Ltd, shares how Pia aiDesk has transformed their service desk operations. By automating routine tasks like user requests and out-of-office assistance, IT Logic has cut response times to as little as 2 seconds per ticket! This efficiency gain saved them the equivalent of a full-time technician’s workload in 2023. SmartForms has been a game-changer, boosting productivity and enhancing client engagement. Pia aiDesk’s automation is truly making a difference for MSPs like IT Logic. Watch the full story and learn how AI-driven solutions can reshape your service desk! https://lnkd.in/ghPYfUmS #PiaaiDesk #ITLogic #ServiceDesk #Automation #Platform17
Pia aiDesk Cuts Ticket Handling to 2 Seconds! | IT Logic Testimonial
https://www.youtube.com/
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With pre-day behind us we are straight out of the blocks for Day One of Kaseya Datto #DattoConAPAC. See us for a live demo, and talk to the team about how we can help you automate your MSP Service Desk, with our PSA agnostic AI-led platform. Nic Ferraro Terry Irons Glen Gibson Annie Priest Nick Ricucci Mei Y. Joel Meizer
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Exciting news! ?? We're heading to CMIT Connect Live! 2024 in Charlotte, NC! We've empowered several CMIT members to streamline their help desk, automate routine tasks, and free up resources for growth. ???? Super pumped to share more insights and drive even more success! ?? Join us as our own James Allen teams up with John LoGiudice on Thursday at 11:45 AM for a powerful session on Pia Service Desk - AI and Automation. Don't miss it! ???? Let's drive change together!
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Team Pia is here at Kaseya #DattoConAPAC! Born out of an MSP, for MSPs, we know the pain points that keep you up at night. Come on over to talk to us about all things Service Desk Automation including our new SmartForms and AI Triage capabilities. Nic Ferraro Terry Irons Glen Gibson Annie Priest Nick Ricucci Joel Meizer Mei Y. #servicedesk #msp #automation #ai
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?? KaseyaDattoCon APAC 2024 kicks off today! Pia is thrilled to be a Diamond Sponsor at this flagship event at the ?? Hyatt Regency Sydney, running from ?? November 12-14. We’re excited to showcase how AI-driven automation is shaping the future of MSPs. Be sure to catch Nic Ferraro’s must-attend session: ???The New Era of Service Desk Maturity: AI and Automation”??? Thursday, November 14 at 8:15 am. Join us as we explore transformative innovations that are driving service desk evolution and setting new standards in operational excellence. Don’t miss the chance to see how Pia is leading this charge! #DattoConAPAC #AIforMSPs #PiaaiDesk #Automation
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