Our founder, Alana Goodman, MBA, shares her thoughts around MLR, the pain points she experienced in 2011 that are still present today, and ways to explore improving the experience of your internal stakeholders and agencies. This article is the beginning of a series intended to explore MLR yesterday, today, and in the future. Let us know what you think! #phoenixbgllc #strategiccontentoperations #peoplefirst #collaboration #bekind #cutcostsNOTpeople #MLRisinherblood
Life Sciences Content Operations Strategist | People First | Launch Excellence | All Things Process and Technology | Change Readiness & Change Management | Omnichannel | CSFs & KPIs | DBA Candidate | Kindness Always
As we wind down 2024, it's important to reflect back on what went well and what didn't personally and professionally. This should include an evaluation of your #MLR / #PRC process and the experience your stakeholders and agencies have. I've been involved in MLR since 2011, so I have done many #retrospectives around end of year performance and post-launch with my stakeholders and clients over the last 13 years. The pain points are pretty consistent across organizations of all sizes and despite so many technological advancements that have occurred since I was first introduced to MLR back in 2011, the list of complaints remains the same thirteen years later. Let me know what you think! This article is the beginning of a series intended to explore MLR yesterday, today, and in the future. #phoenixbgllc #strategiccontentoperations #peoplefirst #collaboration #bekind #cutcostsNOTpeople #MLRisinmyblood P.S. Happy Thanksgiving break - make great memories!