Phoenix Restoration Services, inc.

Understanding the 3 Categories of Water Damage Not all water damage is the same! At Phoenix Restoration, we evaluate the category of water involved to determine the right cleanup and restoration process. Here’s a quick guide to the three categories of water damage: - Category 1: Clean Water Comes from a clean source like a broken pipe, overflowing sink, or rainwater. Typically safe to handle but must be addressed quickly to prevent it from becoming contaminated. - Category 2: Gray Water Contains some contaminants and may come from appliances like washing machines, dishwashers, or toilet overflow (without solid waste). Requires professional cleanup to avoid potential health risks. - Category 3: Black Water Highly contaminated and dangerous, often from sources like sewage backups, floodwaters, or stagnant water. Requires specialized equipment and expertise for safe removal and sanitation. Why Does This Matter? The longer water sits, the more damage it causes, and even clean water can quickly become hazardous. That’s why it’s crucial to act fast and trust experts like Phoenix Restoration to identify the category of water and restore your property safely. Call us 24/7 | 251.725.1779 | www.phoenixrest.com

Restoration vs. Reconstruction: What’s the Difference? When disaster strikes your property, you’ll hear the terms restoration and reconstruction often—but what do they mean, and how are they different? Restoration focuses on repairing and salvaging what’s already there: - Cleaning and drying water-damaged areas. - Removing soot and smoke odors after a fire. - Treating mold growth and repairing minor structural issues. - Preserving as much of the original materials and structure as possible. The goal of restoration is to return your property to its pre-loss condition quickly and cost-effectively. Reconstruction, on the other hand, involves rebuilding from scratch or replacing major structural elements: - Replacing damaged walls, floors, or roofing. - Performing extensive repairs to the foundation or framework. - Building entirely new sections of the property if restoration isn’t possible. Reconstruction is often needed when damage is severe or when restoration alone won’t restore the property’s safety and integrity. At Phoenix Restoration, we offer both services, so no matter the extent of the damage, we have you covered. Whether it’s restoring what’s salvageable or rebuilding what’s not, our team is here to guide you every step of the way. Need help after water, fire, or storm damage? Call us today for an assessment! Call us 24/7 | 251.725.1779 | www.phoenixrest.com

What Are HEPA Air Scrubbers and Why Are They Important? At Phoenix Restoration, we use HEPA air scrubbers as a critical tool in many of our restoration projects. But what exactly do they do? HEPA (High-Efficiency Particulate Air) scrubbers are advanced filtration devices that: - Remove airborne contaminants like mold spores, dust, smoke particles, and allergens. - Improve air quality during restoration work, making the environment safer for both our team and property owners. - Contain harmful particles to prevent them from spreading to unaffected areas. These devices are especially vital during projects involving: Mold remediation: Capturing airborne mold spores to prevent recontamination. Fire damage cleanup: Filtering out smoke particles and soot from the air. Asbestos abatement: Safely trapping microscopic asbestos fibers. General construction and demolition: Reducing dust and debris in the air. When it comes to restoring your property, ensuring clean, breathable air is just as important as repairing visible damage. HEPA air scrubbers are one of the many tools we use to restore not just your property, but your peace of mind. Have questions about our restoration process? Contact us anytime to learn more! Call us 24/7 | 251.725.1779 | www.phoenixrest.com

Water Damage? We’ve Got You Covered! When water invades your home or business, every second counts. At Phoenix Restoration, we specialize in water extraction and drying services to get your property back to normal—fast! Our team uses advanced equipment to: - Remove standing water quickly and efficiently. - Identify hidden moisture with thermal imaging and moisture meters. - Thoroughly dry affected areas to prevent mold and structural damage. Whether it’s from a burst pipe, storm damage, or unexpected flooding, we’re here 24/7 to restore your peace of mind. Call us 24/7 | 251.725.1779 | www.phoenixrest.com

Winter Weather Tips: Protect Your Property This Season! Winter weather can bring freezing temperatures, snow, and ice—leading to potential damage to your home or business. Here are 5 essential tips from Phoenix Restoration to help you stay protected and prepared: 1) Prevent Frozen Pipes: Insulate exposed pipes, especially in unheated areas like basements, attics, and crawl spaces. Let faucets drip slightly during extreme cold to keep water flowing. Keep your thermostat set to a consistent temperature, even when you’re away. 2) Check Your Roof: Remove snow and ice buildup to prevent roof leaks or collapses. Ensure gutters and downspouts are clear to allow for proper drainage. Look for damaged or missing shingles that could let water in. 3) Seal Drafts and Openings: Check windows, doors, and vents for gaps where cold air can enter or water can seep in. Apply weatherstripping or caulking to seal any cracks. 4) Maintain Your Heating System: Have your furnace inspected annually to ensure it’s working efficiently. Test your backup heating options, like space heaters or fireplaces, to ensure they’re safe and functional. 5) Prepare for Power Outages: Keep flashlights, batteries, and a fully stocked emergency kit on hand. Invest in a generator for backup power to keep your home warm and functional during outages. Winter weather can be tough, but a little preparation goes a long way in preventing damage to your property. If you experience water damage from frozen pipes, roof leaks, or ice dams, Phoenix Restoration is here to help with 24/7 emergency services!

Fact or Myth? "Once a property dries, there’s no risk of mold growth." - MYTH Even after a property feels dry, moisture can linger in hidden places like walls, flooring, or insulation. Mold only needs 24-48 hours in a damp environment to begin growing, and it can thrive in areas you can’t see or easily access. At Phoenix Restoration, we use advanced tools like moisture meters and thermal imaging cameras to ensure every last bit of moisture is detected and removed. Proper drying and dehumidification are key to preventing mold and protecting your property. Don’t let hidden moisture create a bigger problem down the road. Trust the experts at Phoenix Restoration to ensure your property is truly dry and safe! Call us 24/7 | 251.725.1779 | www.phoenixrest.com

Seeing Beyond the Surface with Thermal Imaging At Phoenix Restoration, we use advanced thermal imaging technology to detect what the naked eye can’t. Take a look at the photo below: - On the left, everything looks fine—but looks can be deceiving. - On the right, our thermal imaging camera reveals hidden water intrusion, showing exactly where moisture has infiltrated the building materials. This technology allows us to identify and address water damage quickly and accurately, minimizing long-term issues like mold growth or structural deterioration. When disaster strikes, trust Phoenix Restoration to have the tools and expertise to uncover hidden problems and restore your property with precision. Call us 24/7 | 251.725.1779 | www.phoenixrest.com

Employee Spotlight: Tyson Woodham This week, we’re thrilled to highlight Tyson Woodham, one of our outstanding Project Superintendents at Phoenix Restoration! Tyson has been a valued member of the Phoenix family for almost 2 years, and his dedication and positive attitude make him a true asset to our team. Tyson loves the family-oriented culture at Phoenix and enjoys working alongside his coworkers. He finds it incredibly rewarding to see the satisfaction on our customers’ faces when their restoration projects are completed—knowing he’s helped make a difference in their lives. Outside of work, Tyson enjoys spending time outdoors hunting and fishing. He’s also passionate about coaching his son’s baseball team, pouring the same dedication into his community as he does into his work. Thank you, Tyson, for your hard work, commitment, and the care you bring to every project. We’re so proud to have you on the Phoenix Restoration team!

Phoenix Restoration is Mobile's LOCALLY OWNED & OPERATED full service restoration company serving the Gulf Coast of Alabama, Mississippi and NW Florida. Call us today for any emergency services such as water extraction & drying or fire & smoke mitigation. WATER | FIRE | MOLD | RESTORE Call us 24/7 | www.phoenixrest.com | 251.725.1779

Happy New Year from Phoenix Restoration Services! As we step into 2025, we want to take a moment to thank YOU—our clients, partners, and community—for trusting us with your restoration needs. Your support drives us to deliver exceptional service every day. Our Commitment for 2025: - Rapid response for emergencies - Reliable, high-quality restoration services - Supporting our community through every challenge Whether it’s water damage, mold remediation, asbestos abatement, or general restoration, we’re here to help make your home or business whole again. Let’s make 2025 a year of resilience, growth, and success—together. From all of us at Phoenix Restoration Services, Happy New Year! Call us 24/7 | 251.725.1779 | www.phoenixrest.com