PerfectServe

It's officially #NursesofNote season at PerfectServe! Nominations are open today through April 14. As we kick off the fifth year of this awards program, we've made a few exciting updates : ? Awards will be given out in four new categories (one grand prize winner per category) to spotlight different areas of nursing excellence ?? Winners will receive a cash prize and other gifts as a token of appreciation for their impact If you know a nurse who deserves recognition, nominate them today! ?? https://bit.ly/3DvYkeo

We’re hiring! ?? Looking to break into healthcare tech sales? PerfectServe is seeking a business development representative (BDR) to help drive growth by connecting healthcare organizations with solutions that improve communication and scheduling. Apply today: https://bit.ly/41sD55d What you’ll do: - Identify and engage potential customers through outbound outreach - Set up meetings and generate sales-qualified leads - Work closely with the sales team to drive new business - Keep track of interactions in Salesforce - Learn and grow in a supportive, remote-first environment What we offer: ? Remote work flexibility ? Training & mentorship to build your sales career ? Competitive salary + uncapped commission ? Health benefits from day one #sales #healthcaretech #BDR #jobopening

Emergency departments don’t have the luxury of slow, clunky scheduling. ?? When shifts are unpredictable and patient demand fluctuates, ED schedules need to work smarter—not harder. Yet, many hospitals still rely on outdated tools that: ? Create burnout risks with unfair shift distribution ? Make last-minute changes a nightmare ? Offer zero visibility into staffing trends Modern AI-driven scheduling changes the game by: ? Dynamically adjusting shifts based on real-time demand ? Balancing fairness to prevent physician fatigue ? Automating tedious scheduling tasks so teams can focus on care, not calendars The result? Better staffing decisions, less stress, and stronger patient care. If your ED is still relying on spreadsheets or rigid scheduling tools, it might be time to rethink the approach. How does your hospital handle last-minute shift changes? #healthcarescheduling #emergencymedicine #physicianwellness

What makes a technology partner exceptional? This Director's experience with PerfectServe reveals something profound about service in the digital health space. It's not just about system upgrades or keeping pace with new Android and Apple versions. It's about building genuine human connections in a technology-driven world. Even when no immediate needs arise, we maintain regular contact—not just with technical staff, but also with leadership. This commitment to relationship-building transforms a vendor relationship into a true partnership. In healthcare, where technology directly impacts patient care, this level of attention makes all the difference. What's your experience with technology partners who go beyond the transaction?

Not all clinical communication solutions are created equal. According to our CEO, Guillaume Castel, the only way to solve complex clinical workflows sustainably is to offer a differentiated product. But what does that mean? ?? Intelligent routing: Automatically ensures messages reach the right provider the first time, every time (even as schedules change). ?? Automation: Reduces manual effort so care teams can focus on what matters—patients. ?? Extensive EHR & vendor-agnostic integrations: Because workflows don’t exist in silos. ?? Enterprise-grade scalability: Proven to work across the largest health systems with complex needs. PerfectServe isn’t just another clinical communication platform—it’s built to solve the toughest workflow challenges in healthcare. What challenges do you see in clinical communication today?

Communication breakdowns in healthcare aren't just frustrating—they're dangerous. A sobering 27% of medical malpractice cases can be traced to poor communication, and as our own Vanessa Ramirez shares in this powerful video, these failures can lead to sentinel events with devastating outcomes. In our latest blog, we explore how communication inefficiencies stem from outdated scheduling workflows, siloed technologies, and fragmented processes. But more importantly, we outline actionable solutions to improve patient-reported outcomes. Did you know that with the right clinical communication platform, hospitals have seen critical lab results acknowledged in as little as seven seconds? At Hospital for Special Surgery, modernizing communication workflows led to 80% of urgent messages being read within five minutes. Watch Vanessa's firsthand account and discover how better communication tools and scheduling systems can transform patient care at your organization. https://bit.ly/3DmQC6v #healthcarecommunication #patientsafety

Despite managing 130 residents across multiple specialties, this Internal Medicine residency program transformed their scheduling process from an Excel nightmare to a streamlined system that chief residents actually love. When you're responsible for coordinating complex 4+1 schedules for Internal Medicine residents while integrating rotations from Family Medicine, Med-Peds, Anesthesia, and OBGYN programs, Excel spreadsheets just don't cut it. This academic medical center implemented Lightning Bolt to tackle their scheduling challenges: ? Auto-generating yearly rotation blocks and monthly daily schedules ? Setting custom tally targets for each PGY level to ensure ACGME compliance ? Accommodating vacation requests automatically ? Tracking resident progress toward graduation requirements ? Managing cross-department coverage without conflicts The result? Chief residents call the tally target feature "most beloved" because it eliminates the headache of manual tracking. Residents enjoy better work-life balance with predictable clinic weeks, and program administrators have preserved valuable scheduling data across years. #residencyprograms #physicianscheduling

For so many healthcare organizations, disjointed scheduling is still a fact of life. ?? At the recent Lightning Bolt User Summit, Nadia Alamo—a project manager for the UNC School of Medicine's Department of Psychiatry—laid out many of the challenges her group faced. To start, they had 200+ providers with 25 attending schedules and 25 people managing those schedules in 25 different ways. On any given day, there were multiple versions of the schedule floating around simultaneously, and good luck figuring out which was the most current. Even simple tasks like shift swaps took 15 minutes, as they required the change to be manually duplicated across each version of the schedule. To say the least, this scheduling process wasn't conducive to efficient, stress-free daily operations. With Lightning Bolt, they've got the rules in place to consistently build the best schedules, and admins are empowered to make decisions about local schedules to prevent bottlenecks. Remarking about the utility of Lightning Bolt, Nadia put it best: "We need tools that will free up mind space and time to pursue and grow our clinical mission. Anything that we can leverage to make that easier and help us move faster is a no-brainer in my book."

In a trauma scenario, a single alert can be the difference between life and death. But when too many clinicians receive non-relevant notifications, the result isn’t faster care—it’s alert fatigue, slower response times, and missed critical notifications. One trauma leader shared their experience: Their old system blasted alerts to six or seven people per team who weren’t even on call. The result? A flood of unnecessary notifications, increased stress, and a higher risk of true emergencies getting lost in the noise. When alerts are intelligently routed to the right people at the right time, teams move faster, care improves, and clinicians aren’t drowning in unnecessary interruptions. ? More accurate alerts = quicker action. ? Fewer unnecessary disruptions = less burnout. ? The right clinicians involved = better patient outcomes. Are outdated alerting workflows creating noise for your team, or are they truly enhancing emergency response? #traumacare #clinicalcommunication #alarmfatigue

The hardware has arrived!????? Our team was on the ground at KLAS Research's Best in KLAS awards celebration yesterday to receive trophies for our wins in the Scheduling: Physician and Clinical Communication (Ambulatory/Post-Acute) categories. Nothing beats seeing our team's hard work recognized in person—and these awards look even better in our hands than they do on paper! A huge thank you to our incredible clients who made this possible. Your partnership drives us to keep innovating every day. #BestInKLAS