Pear VC转发了
"sf only has B2B startups rn" while numbers def say so, last week's session at the Pear VC office w the co-founder of Instacart offered a refreshingly contrarian perspective. the golden age of consumer tech isn't behind us—it's unfolding right now. why? as Max explained, "consumers have been conditioned by ChatGPT and every other AI app to believe new stuff is coming out all the time, and it's worth the quick trial. that wasn't true just 2/3 years ago when the average person would say 'I don't need any more apps.'" this shift in psychology—from app fatigue to curiosity—creates an unprecedented opportunity. what struck me wasn't just this insight, but the entire journey from shower-desk offices to ipo, and the psychological principles that drove their decisions at every turn. if you've never experienced PMF, max explained, you might think it feels like someone asking for your product or telling you they'd be disappointed if they can't have it. but the reality? what it really should feel like is sailing a sailboat and then suddenly, a giant wind comes from behind you, and you're just going really fast and you don't know why. that's what it feels like when you have pmf the insight behind Instacart wasn't just "grocery delivery" but recognizing that: > the job wasn't "fill my fridge" but "check grocery shopping off my weekly to-do list" > the moment of satisfaction comes when placing the order, not receiving it > referrals work best in that precise moment of completion here's an interesting stat: they didn't spend A DOLLAR on paid marketing until 2-3 years into the business (!) if you're building a consumer startup, stop getting sucked into the goog/meta ad omnium. focus on what matters. word of mouth / referrals for acquisition and in this case, retention was natural - if customers didn't have a disappointing delivery experience, they'd come back weekly or even multiple times per week. and one for those struggling to raise: here's a v interesting anecdote when pitching Instacart in 2012, investors would say, "grocery delivery has been tried before and failed spectacularly. why again?" max's answer revealed the strategic difference: "WebVan (raised over $1B) owned trucks, inventory, and employed delivery people. Instacart had the gig economy, people using their own smartphones and cars. their capital structure was completely different." he recognized that consumer behavior had fundamentally shifted since 2001 when "putting your credit card in a browser was a big deal" versus 2012 when smartphone adoption had changed everything. bottom line: > if you're a consumer founder pick high-frequency problems that consumers already know they have, particularly ones where people have attempted "DIY solutions" (a sign of genuine need) and go nail it rem: the challenge isn't getting users to try your product; it's building something worth coming back to. and and huge s/o to Warren for hosting this :)