Peak Revenue Learning

11/26/2024 - Training Bytes, Episode 72 What should a representative say when a consumer says, “This debt isn’t going to show up on my credit so I’m not going to pay it.” LaDonna Bohling and Mike Gibb discuss how to respond if this happens. #knowledgesource #spacedlearning #continuoustraining

For many years, training professionals have faced the challenge of improving learners’ retention after they leave the classroom or through online training. The problem is often observed due to the phenomenon of learners forgetting information they have been... #knowledgesource #spacedlearning #continuoustraining

11/19/2024 - Training Bytes, Episode 71 It is not unusual for a representative to attempt to engage in conversation with a consumer who has become emotional. In a discussion with Mike Gibb, LaDonna Bohling shares her insights on how collectors should calm someone who is upset or angry. #knowledgesource #spacedlearning #continuoustraining

Organizations today need to go beyond finding ways to more efficiently share existing knowledge. In a world that’s less predictable, they need to figure out how to create new knowledge. To do so, managers should understand five essential distinctions: explicit versus tacit knowledge; learning versus performance improvement; individuals versus workgroups and networks; skills versus capabilities; and learning versus unlearning. #knowledgesource #spacedlearning #continuoustraining

11/12/2024 - Training Bytes, Episode 70 When speaking with someone in person, only 7% of meaning is communicated by the spoken word. 38% comes from tone-of-voice and 55% through body language. When communicating on the phone, 70% of meaning comes from tone and 30% from the words used. In a conversation with Mike Gibb, LaDonna Bohling shares her insights on the ideal tone of voice that collectors should use during calls with consumers. #knowledgesource #spacedlearning #continuoustraining

The same could be said of the phrase “knowledge transfer”. We can’t and don’t transfer knowledge between people. We transfer information. A subtle but important distinction. #knowledgesource #spacedlearning #continuoustraining

Training Bytes - Episode 69 One form of dispute that representatives encounter is when consumers tell them the account isn’t theirs. LaDonna Bohling and Mike Gibb discuss how collectors should respond when a consumer says, “This debt isn’t mine.” #knowledgesource #spacedlearning #continuoustraining

Investing in employee training creates a culture of learning, leading to a happy, loyal team and organizational success. This article discusses how training programs impact employee retention and recruitment. #knowledgesource #spacedlearning #continuoustraining

10/29/2024 - Training Bytes, Episode 68 Sometimes a consumer wants to use a method other than the phone to communicate about their account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss how to handle situations where consumers ask if they can send an email or communicate via text message instead of having a phone conversation. #knowledgesource #spacedlearning #continuoustraining

Are you thinking of investing in leadership skills training for your team? Let’s look at some of the key benefits, as well as implementation tips to help you get started. #knowledgesource #spacedlearning #continuoustraining