Patient Experience Expert | Employee Engagement Facilitation With expertise in relationship development, team building, and teaching Medical Etiquette, I am pleased to offer our on-site, customized, training program for staff in healthcare organizations that focuses on interpersonal and communication skills. Passion for Patients? Coaching Program is designed to increase patient satisfaction and engagement, galvanize staff loyalty and empower the team, and improve reimbursements in healthcare organizations. This mission-based work was inspired by the simple question: how can we bring Medical Etiquette back to healthcare? Organizations that have completed the Passion for Patients? Workshops report improved patient satisfaction scores, fewer patient complaints, more collaborative and communicative teams, and a more congenial work environment. We believe these changes have taken place because: 1) our Workshops are on-site and customized. 2) we offer Mystery Patient Assessments (our version of a secret shopper). 3) we provide Medical Etiquette Coaching Program (our version of train-the-trainer).
Passion for Patients? International的外部链接
8776 E Shea Blvd
Suite 106-479
US，AZ，Scottsdale，85260
What if your team could: #MedicalPracticeSuccess #medicalpractice #medical #healthcare #customerexperience
Patient Experience Expert | Employee Engagement Facilitator - Founder & CEO, Passion for Patients
What if your team could: #MedicalPracticeSuccess #medicalpractice #medical #healthcare #customerexperience
See what Passion for Patients International? is all about! https://lnkd.in/gxRMym2X #healthcare #patientsatisfaction #customerexperience #medicalpractices
Patient Experience Impacts Revenue! #healthcare #patientsatisfaction #customerexperience #medicalpractices
What our clients share with us: "I would highly recommend this class for those looking to improve their customer service delivery skills." ~ Jeremiah #healthcare #patientsatisfaction #customerexperience #medicalpractices
Passion for Patients International?… - Provides the tools, skill set, and support needed to affect patient engagement. - Galvanizes staff loyalty through team building, reciprocal respect, and empowerment. - Builds an environment of dedication to patient healing and an allegiance to the best patient outcomes. - Has worked with medical practices including plastic surgery, radiology, cardiology, urology, clinics associated with medical schools, first responders, and Senior Living Communities. #medicaletiquette #healthcare #medicalpractices #patientsatisfaction
Got complaining patients? Passion for Patients International? is an innovative consulting program that helps you: - Have a front-line reception team that will increase patient engagement so that you have a practice filled with satisfied patients. - Enjoy the benefits of having a team with expertise in diffusing difficult situations so that unhappy patients become a worry of the past. - Improve your team’s performance in connecting with patients and each other and enhance the effective use of nonverbal communication. #healthcare #medicaletiquette #patientsatisfaction #medicalpractices
"Customer service is the new marketing." ~ Derek Sivers #healthcare #patientsatisfaction #medicalpractices #healthcareetiquette #clientexperience
About Our Workshops: Passion for Patients International? Workshops are on-site, interactive, customized to meet the needs of every healthcare organization. Each session includes engaging role-playing exercises that will inspire Off-the-Chart Medical Etiquette into daily work and into the organizational culture. #healthcare #patientsatisfaction #customerexperience #medicalpractices
These are the teams that we have worked with. Can we add your team? https://lnkd.in/gZVuGzYP