PartnerHero

AI can make CX faster—but is it making it better? Many companies are embracing AI to handle growing customer demand, but the real challenge isn’t just speed—it’s maintaining genuine human connection while scaling. Here’s one critical shift we’re seeing: Metrics need to evolve. Measuring AI’s success requires more than tracking first response time. Are customers actually getting their issues resolved? Are escalations happening at the right moments? Is AI helping or harming customer sentiment? We’ve all heard the horror stories. A company sees a huge drop in response times after implementing AI—only to realize later that customer satisfaction is plummeting. Why? Their chatbot clings to conversations too long, frustrating customers with unnecessary loops. A simple fix—adjusting AI’s confidence settings to hand off uncertain cases to human agents—could have prevented it. CX leaders need to track the right AI-era metrics—balancing automation with authentic customer care. We put together a blog, checklist, and worksheet to help teams rethink their CX metrics for an AI-driven world. Grab them here: https://bit.ly/4hYk7tD #AIinCX #CustomerExperience #HumanCenteredAI #CXLeadership #AIandHumanTouch #ScalableSupport

We’ve got big news at PartnerHero! Crescendo just introduced new agentic AI capabilities to help customer support teams achieve up to 99.8% accuracy in their responses. By automating more complex tasks and drawing on real-time data insights, we’re even better able to help our partners scale effortlessly without sacrificing personalized service. What does that mean for you? ? Faster, 24/7 support in 50+ languages, integrated with your favorite CX platforms. ? Conversational CX Data Assistant that spots trends and offers actionable guidance. ? A fully managed approach that combines AI with real human expertise, so you can focus on strategy and innovation. Ready to learn more about how we’re transforming customer experience? Check out the official press release to discover how PartnerHero powered by Crescendo, can streamline your support ops, reduce costs, and elevate customer satisfaction, all at once: https://bit.ly/4iMB7nq #AgenticAI #AIinCX #CXInnovation #FutureOfCustomerSupport #AutomationWithHumanTouch

I'm joining Mercer Smith this afternoon for a webinar to talk about our take on Agentic AI. 3PM Eastern. Sign up https://lnkd.in/dXmJqRAX

Tired of juggling complex inquiries across multiple systems? Agentic AI can help. It automates everything from backend data checks to multi-step workflows—without “going rogue”—thanks to strong guardrails and continuous human oversight. When you get it right, it not only speeds up resolutions but also gives customers the personalized, efficient service they expect. Curious to see this in action? Join our Agentic AI Webinar and discover how autonomous, action-oriented AI can elevate your CX game: https://bit.ly/3DO0YMS #AICustomerSupport #CXInnovation #AIForCX #CustomerExperience

Have you heard the buzz around “Agentic AI” but aren’t sure what makes it so impactful for CX? It’s not your average chatbot. Agentic AI autonomously handles multi-step tasks—like verifying shipping status or coordinating returns—while maintaining brand voice, compliance, and accuracy. This frees your team to focus on high-value interactions and innovative CX design work. Want the details? Download our new ebook: “Agentic AI: a practical guide for CX leaders” to see how a platform-based approach, robust guardrails, and human oversight can transform your support operations. https://bit.ly/4kwi9D3

At PartnerHero, we believe technology should be as empathetic as it is efficient. That’s why we’ve built a guide and checklist to help ensure your AI-driven customer interactions are not just innovative, but also ethical, transparent, and true to your brand promise. Here’s a quick snippet from our new “Ethical AI Integration Checklist”: ? Risk Assessment & Mitigation: Know where AI fits in your CX and plan preventive measures from day one. ? Start Small, Then Scale: Start small, iterate, and refine. ? Transparent Communication: Let your customers know when AI steps in—and offer easy ways to reach a human. ? Continuous Improvement & Governance: Schedule regular reviews and stakeholder check-ins to keep your AI honest. Curious about the rest of our best practices and success stories? Head to our latest blog to dig deeper: https://lnkd.in/gp9wwKXP. Let’s make AI work for everyone—your customers, your team, and your brand’s integrity.

Don't miss our Chat Assistant Tone & Customization workshop today! https://lnkd.in/giRBWMKF Personalize your Chat Assistant to mirror your brand’s unique voice. In this session, we’ll adjust settings such as emoji usage and response length and present a live before?and?after demo that highlights how quickly the assistant adapts—perfect for those interested in a dedicated tone and personality setup.

Everyone's talking about agentic AI, but few people actually know what it is. It’s not just another automation tool; it’s the future of intelligent, adaptable, and safe AI-driven service. By freeing teams from repetitive workflows and providing real-time insights for humans to steer, you can give your customers the quality interactions they deserve—without straining your resources. Ready to see how this works in practice and hear from a real pro what "agentic" really means? Join Tod Famous and Mercer Smith for our webinar, “Agentic AI in Action: Revolutionizing Customer Support for Tomorrow’s Challenges,” and get a practical breakdown of how advanced automation + continuous human oversight = streamlined operations and next-level CX. Whether you’re just getting familiar with AI or you’re considering a pilot deployment, this session will equip you with the insights to future-proof your customer support. Don’t miss out—click through to save your spot! https://lnkd.in/gFFqDyNZ

Ever feel like your support team is drowning in repetitive inquiries, leaving zero time for strategic CX improvements? While AI can help with that, tooling can also help in many other areas that you might be missing. Our newest blog unpacks some surprising ways Augmented AI helps lighten the load—without sacrificing the all-important human touch. Get the inside scoop on how it frees your team to focus on what truly matters: proactive, high-impact customer experience and crafting meaningful strategy. Curious? Check it out here: https://lnkd.in/gwVecAqT

When evaluating an AI vendor, asking the right questions is crucial. ?? Our partners at Crescendo have shared valuable insights from their legal counsel on the top questions to ask (and the ones they ask their own vendors) to ensure your AI vendor is truly up to the challenge. Dive into their latest blog for guidance: https://bit.ly/3QK6HGg As partners, we’re excited to support businesses on their journey into the AI space! ?? #AI #CustomerService #Support