Parloa

?? IT'S HERE! ?? Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ? The Parloa AI Agent Management Platform — Parloa AMP ? Why will this change the game for contact centers? ?? Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ?? Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

Meet Parloa's team at the Microsoft AI Tour in Atlanta! ?? We’re excited to be part of the tour alongside other tech and AI industry leaders, showcasing how the latest advancements in AI are driving growth and transformation. ?? Join us to explore how businesses can leverage Parloa’s AI solutions to achieve their goals and how our AI agents, powered by Microsoft Azure infrastructure, deliver a highly personalized and efficient customer service experience. Learn more about the event ?? https://lnkd.in/ea_Q7XyJ #Parloa #MicrosoftAITour #AIInnovations #CustomerService

?? Webinar-Alert: AI Agents & Microsoft Dynamics 365 gemeinsam im Einsatz. In unserem Webinar zeigen wir gemeinsam mit Objektkultur Software GmbH, wie du mit Microsoft Dynamics 365 und der Parloa AI Agent Management Platform (AMP) AI Agents nahtlos in deinen Kundenservice integrierst. Was du mitnimmst: ? Nahtlose Integration von Microsoft Dynamics & Agentic AI: So optimierst du Kundenprozesse und schaffst einen reibungslosen Service. ? Automatisierung & Effizienzsteigerung: Entdecke, wie AI Agents wiederkehrende Anfragen automatisieren, Support-Tickets priorisieren und deinen Kundenservice beschleunigen. ? Best Practices: ?Lerne aus realen Anwendungsf?llen, wie Unternehmen Agentic AI bereits erfolgreich einsetzen. Sei dabei und bring deinen Kundenservice auf das n?chste Level! ?? 15. April ? 10:00 – 10:30 Jetzt anmelden ?? https://lnkd.in/ehP22SeQ #Parloa #Webinar #AIInnovations #CustomerService

Last week, our team joined over 5,000 enterprise tech professionals at Enterprise Connect in Orlando.?? AI-powered customer service was one of the key topics, and we were excited to showcase how generative AI agents drive meaningful customer connections.?? A special highlight was the workshop led by Maik Hummel and Trent Larsen, where they shared practical lessons from deploying GenAI agents in enterprise contact centers. They also provided insights on managing the full AI agent lifecycle and how simulations and testing can mitigate risks in large-scale deployments.?? It’s inspiring to see enterprises embracing AI transformation to elevate customer experience to the next level! #Parloa #EnterpriseConnect #AIInnovations #CustomerService

A recent article by McKinsey & Company explores the evolving landscape of contact centers, focusing on the integration of AI solutions alongside human agents.?? Our CEO and Co-Founder, Malte Kosub, highlights in the article that a massive increase in customer conversations is predicted over the next five years. While companies have traditionally avoided extensive customer interactions, AI agents now enable them to engage meaningfully at scale – strengthening relationships and driving revenue. The authors conclude that companies should prepare for a future where AI and human assistants work side by side. At Parloa, we couldn’t agree more! Consumers are shifting from clicks to conversations – and we’re already seeing our customers successfully navigate this transformation with personal AI agents for scalable, seamless interactions. Meanwhile, human agents remain crucial, stepping in as enablers and senior coaches to ensure AI operates effectively and reliably.?? Read more ?? https://lnkd.in/e6W6icWB #Parloa #AIInnovations #AIAgents #CustomerService

At Parloa, we believe the best ideas emerge when brilliant minds connect.?? Last night, we had the incredible opportunity to bring together AI and technology innovators – we were thrilled to see everyone’s passionate curiosity about how others are building and using AI, sparking invaluable exchanges that fueled new ideas and collaborations! ??? And, meanwhile, guests also got to experience our "gatekeeper bartender" – an engaging interaction with an AI agent unlocking a secret menu item. ?? A huge thank you to everyone who joined us! Let’s keep the conversation going – because that’s how we drive innovation forward.??? #Parloa #AIInnovations

?? Webinar-Alert! Nimm an unserem Webinar mit bluplanet teil und erlebe live, wie AI Agents dein Contact Center auf das n?chste Level heben – effizienter, smarter und mit au?ergew?hnlichen Kundenerlebnissen. Sichere dir jetzt deinen Platz ?? https://lnkd.in/ee6uF59j #Parloa #Webinar #AIAgents #CustomerService

Yesterday, our CTO, Alexander Matthey, took the stage alongside Prof. Dr. Louisa Specht-Riemenschneider (Federal Commissioner for Data Protection and Freedom of Information) and Dr. Oliver Draf (Chief Privacy Officer at Volkswagen Group), to discuss whether data protection and privacy regulations are hindering innovation or can even foster it.?? Alex emphasized that, at Parloa, we prioritize data protection and ethical standards from the outset when building our AI products. While this requires additional effort and may present initial competitive challenges, it pays off in the long run and ensures the quality our customers trust. As industry leaders and experts drive these vital discussions - and actions - forward, we are shaping a world where technology and privacy evolve together. ?? #Parloa #AIInnovations #CustomerService

Exciting News?? We are going to Zurich with our "At the Heart of AI" event on April 1! Generative AI is transforming customer interactions. Learn first-hand insights into how agentic AI enables personalized, intuitive communication – and see the technology in action. ?? Explore the full AI Agent lifecycle – Gain insights into prompt engineering, knowledge integration, and performance optimization. ?? Build an AI agent from scratch: In an interactive workshop, you'll learn how to tailor your AI agent on Parloa’s AI Agent Management Platform (AMP) to align with your business goals. ?? Discover best practices – See how businesses successfully integrate GenAI into their strategies and expand your network over drinks and dinner. Plus, our team will be at the Swiss Customer Relations Forum cmm360.ch the next day. We can't wait to show you how AI agents can revolutionize your customer service! Learn more about "At the Heart of AI" ?? https://lnkd.in/evrNpgfu #Parloa #Event #AIInnovations #CustomerService